Ratings based on 410 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
the beach was beautiful
by A traveller
Posted Jan. 29, 2024 on Expedia
The hotel front desk staff was very unorganized they didn’t arrange my shuttle and I missed my flight after paying for the round trip shuttle, I will never stay here again.. they need a whole new staff and management there
by A traveller
Posted Jan. 28, 2024 on Expedia
The location was the best part. Staff was unhelpful and only one spoke enough English to help us check in. As soon as we got into the room, we just wanted a shower. There was no hot water and the shower door and towel bar kept falling off. They managed to cover a king size bed with a queen flat sheet for linens and didn’t have enough towels for the room or the beach. Also, we had to ask for toilet paper for the bathroom.
by A traveller
Posted Jan. 23, 2024 on Expedia
Disgusting place to visit. Paid almost $600 for 2 nights for the resort to lose power for 4-6 hours on my second night stay. Phones ended up dead, and the resort was very dark. The food is nasty, rice is undercooked, the only good thing about the resort is the views. Came back from driving around the island after losing power at about 11pm & went to the bathroom and had a huge cockroach by the toilet. Complained & all they offered was a new dirty room where I woke up with a rash on the side of my leg. 0/10 recommend. If visiting here. Get a daypass that they offer. The stay is not worth the money.
by A traveller
Posted Jan. 23, 2024 on Expedia
by A traveller
Posted Jan. 23, 2024 on Expedia
This place was terrible all around, except for the location. We stayed at two other lovely places on the Island so this is not normal for Roatan and this place was the most expensive. $300 for the night. We booked it on Expedia and when we arrived at the hotel they would not honor our Expedia Reservation. They made us book and pay again before they would give us a room. Believe me we would have left and went elsewhere but it was already late and pouring down rain. We got to our very dates room and there were only bottom sheets on the beds (three double beds) after we had originally booked a King room. We also only had two very small thin towels and the floors were filthy. The food at breakfast was greasy and bland. I am not one of these people who expects a 5 star experience for a 3 star price, but I definitely don’t appreciate a 0 star experience at that price point. Expedia was wonderful to work with and they were able to get our Expedia charges refunded for our reservation that was not honored at check in.
by A traveller from Garden Ridge
Posted Jan. 21, 2024 on Expedia
Pictures are NOT accurate!, Property is VERY run down!!
by A traveller
Posted Jan. 14, 2024 on Hotels
by A traveller
Posted Jan. 4, 2024 on Expedia
Very helpful and pleasant staff. However, the price I paid could’ve afforded me a property in the West End in better condition. From muddy and untamed driveway/roads on the resort, to trash rimmed along the beach fronts, no guestroom WiFi, and insect infested showers, I cannot recommend this as a preferred destination for my clients/followers. I have refrained from posting my detailed photos. A refund of an even partial amount will help offset the underwhelming experience.
by A traveller
Posted Dec. 24, 2023 on Expedia
Horrible place to live
