Ratings based on 101 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Valencia
Posted Jun. 27, 2023 on Expedia
The place by itself was cozy and nice! The staff was super friendly, helpful and always attentive to my needs! I would recomend the room more for two adults, because for three can be a little bit small, but if you can handle it its a great option.
Comment from Hotel Management
Jul. 20, 2023 by k, Hotel Management
Dear Luis,thank you for sharing your very positive comments about your stay at the Grand Tour Roma Guest HouseOur daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the Grand Tour Roma Guest House for another extraordinary stay.Kind regards,Andrea
by A traveller
Posted Jun. 14, 2023 on Expedia
Comment from Hotel Management
Jul. 20, 2023 by Andrea, Hotel Management
Dear Sarah,thank you for sharing your very positive comments about your stay at the Grand Tour Roma Guest House.Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the Liberty Collection for another extraordinary stay.Warm Regards,Andrea
by A traveller
Pick a better place
Posted Jan. 9, 2023 on HotelsThis hotel and the staff were awful, by far the worst part of our long 14 day trip in Europe.
1) No onsite parking. We booked this hotel specifically because it advertised onsite parking. That is false, only parking available is paid public and private 3rd party parking. Neither was available near the hotel, deplete the promises of the check-in clerk.
2) Excessive and unacceptable noise level. Our room, called "Milano", was adjacent to their lobby. Where management allows people to party all night long. We asked for a room change, with an expectation that may not be possible, but they never even replied to our request. We barely got any sleep over 3 nights, with our daughter.
3) Ran out of hot water with 3 people every single day of our visit. Also ran out of toilet paper, and they literally made us beg for more. Never encountered that in hundreds of hotel stays.
4) They call themselves "eco' so they can cut corners. We were told to use the same towels for 3 days. Which cannot dry in 90% humidity.
5) Large step in middle of room. My daughter was injured going to the bathroom tripping over this OSHA hazard. Reporting it to local authorities. Not safe.
6) Management is aggressive, rude, and ambivalent. They ignored our room change request and then attempted to change our check out time when we complained about all of the above.
I would never recommend to anyone. Dishonest and dysfunctional. We made a mistake with this booking.
by A traveller
Posted Dec. 7, 2022 on Expedia
by A traveller from Portland
Posted Oct. 9, 2022 on Expedia
Great location and staff.
Hard to navigate the streets and parking, rooms were a bit tired and the shower very small, no place to put your items for the bathroom for more than one person. There was a nearby dog barking all night so couldn't have the windows open.
by A traveller
Posted Sep. 15, 2022 on Expedia
The staffs were friendly, helpful. We booked 3 rooms for our group but they have 2 rooms in the same level, another room in other area with different keys to go in
by A traveller
Posted Jul. 28, 2022 on Expedia
Nice and quiet neighboorhood. Great location, walkable to great sites.
Great and friendly staff.
We had artived from a late flight, and even though there was a miscommunication, they remained patient to try to help us out.
by A traveller
Posted Jul. 23, 2022 on Expedia
Master bedroom no AC !! Stinky appartement. Not as advertised. Gave us basement and wasn’t expected. Mosquitoes in the house. All ustensiles smell humidity and stinky. Would not recommend that appartement
by A traveller
Posted Jul. 23, 2022 on Expedia
Despite advertisement be aware that they offer no parking for free. They packed it in fine print that I read through but was not on the English page and only in Italian. It is free city street parking and only if available. They don’t save you any spot or assist in providing you a parking spot. Otherwise, you will need to pay for a lot daily or find a pay spot on the street in a congested city. We would’ve booked closer to the city center now knowing we needed to pay for a lot. Additionally, the two bunk beds were not safe. They wobbled and we’re not structurally sound. We booked also because of this feature and instead the kids slept on the pull out that did not have sheets. We only realized later in the evening and no staff was present to get us sheets for the pull out. The blow dryer in the bathroom only worked on cool low. Finally, underneath the sink was leaking and it smelled of mildew and rust. I would not recommend this location to any family staying in Rome. In conclusion, 3 of the amenities we searched in booking were not as advertised. For the same price you can find somewhere much better that truly accommodates your family with the services claimed to be provided.
by A traveller
Posted Jul. 1, 2022 on Expedia
Small accommodations (including a tiny shower), but not surprising in Rome. Staff was super friendly and did their best to accommodate. Solid lodging and would recommend.
