Ratings based on 55 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 5, 2023 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by marina, Hotel Management
Gentile Cliente,grazie per il tempo dedicato alla nostra struttura e per il punteggio siamo lieti che il suo soggiorno sia stato piacevole e speriamo averla nuovamente come nostro gradito ospiteGrazie lo staff del th roma carpegna palace
by A traveller
Not what I expected
Posted Oct. 17, 2023 on HotelsBeautiful hotel from the outside, poor location with lots of dirty areas surrounding hotel. Staff not very friendly upon check in and not very helpful or forthcoming. Poor plumbing in our room. Toilet would not flush unless you flushed twice and shower would not drain. Only toiletries offered were a body wash that was used as your hand soap as well as shampoo. I expected a beautiful hotel corporation would be far much better and offer more for their guests. I will give a positive feedback on their breakfast that is offered in the dining hall. More offerings than your typical continental breakfast.
Comment from Hotel Management
Oct. 18, 2023 by marina, Hotel Management
Dear Guest, thanks for the time spent for our hotel and for the comment, we apologize if the hotel did not respect your exepections we take care of our guests and ou staff is always ready to help our customers We hope to host you again in order to change your mind Best Regards the staff of the Th Roma Carpegna Palace
by A traveller from Tucson
Posted Oct. 16, 2023 on Expedia
Not a great area of town. It seems as though they have special "Expedia" rooms. Our room was on the fourth floor, but the elevator only goes to the third floor. There was no one to take our bags up. The women at the front desk were very helpful, but out experience with a couple of the men was with their snooty attitude. The place was very noisy all night long with people moving furniture near our room into the early morning hours. The bed was like a piece of wood with some padding on it, not a real mattress. However, the food was outstanding! We dined in the dining room one night and it was fabulous, beautifully presented and amazing taste.
Comment from Hotel Management
Oct. 17, 2023 by Manuela, Hotel Management
Dear Mrs. Gloria ,first of all thank you very much for your stay with us .Give me th opportunity to apologize for the "snooty "attitude of the reception staff . Let me clarify that you book an economy room that is the basic tipology . Expedia provide also other tipology of rooms .All the economy rooms are located on the fourh floor and they are reachable by the elevetor , maybe you used the wrong one that takes you only on the third floo r. I can assure you that all our rooms are equipped with real mattress , some of them maybe are not softer than other. However I apologize if these problem partial spoiled your stay , for this reason in case you will come in Rome I will take care of you personally in order to change your mind about Th Carpegna .Best Regards.Manuela fom
by A traveller
Posted Oct. 14, 2023 on Expedia
The room we got had a very low ceiling with an awkward beam that was not very safe. My husband hit his head a couple of times.
Comment from Hotel Management
Oct. 14, 2023 by marina, Hotel Management
Dear Guest, thanks for the time spent for our hotel and for the comment, we apologize if the hotel did not respect your exepections we take care of our guests and ou staff is always ready to help our customers We hope to host you again in order to change your mind Best Regards the staff of the Th Roma Carpegna Palace
by A traveller
Posted Oct. 3, 2023 on Expedia
Not elevator to the room!!! You have to go by the stairs with your luggage and enter to your a room smelling bad!
Not recommend at all.
Comment from Hotel Management
Oct. 10, 2023 by marina, Hotel Management
Dear Guest, thanks for the time spent for our hotel and for the comment, we apologize if the hotel did not respect your exepections we take care of our guests and ou staff is always ready to help our customers We hope to host you again in order to change your mind Best Regards the staff of the Th Roma Carpegna Palace
by A traveller
Posted Sep. 23, 2023 on Expedia
I keep coming back to this one… my fav spot to stay in Rome.. easy to use my car rental… steps away from underground rail system! Bus stops also very close.
Comment from Hotel Management
Sep. 25, 2023 by Marina , Hotel Management
Dear Guest,thanks for the time spent for our hotel and for the comment we are glad that your stay was pleasant and we hope to host you againBest Regards the staff of the Th Roma Carpegna Palace
by A traveller
Posted Sep. 18, 2023 on Expedia
Comment from Hotel Management
Sep. 21, 2023 by Marina , Hotel Management
Dear Guest,thanks for the time spent for our hotel and for the scorewe are glad that your stay was pleasant and we hope to host you againBest Regards the staff of the Th Roma Carpegna palace
by A traveller
Posted Aug. 5, 2023 on Expedia
Comment from Hotel Management
Aug. 7, 2023 by Marina , Hotel Management
Dear Guest,thanks for the time spent for our hotel and for the score we are glad that your stay was pleasant and we hope to host you againBest Regardsthe staff of the Th Roma Carpegna Palace
by A traveller
Wonderful experience
Posted Jul. 31, 2023 on HotelsGreat place to stay. Will definitely come back in the future! Highly recommend!
Comment from Hotel Management
Aug. 1, 2023 by Marina , Hotel Management
Dear Guest,thanks for the time spent for our hotel and for the score we are glad that you stay was pleasant and we hope to host you againBest Regards the staff of the Th Roma Carpegna Palace
by A traveller
Posted May 25, 2023 on Expedia
The hotel is beautiful, although very expensive for bed and breakfast.
It could do with installing a spa, pool, sauna etc.
And, providing tea/coffee facilities in room for £200 per night.
Comment from Hotel Management
May 29, 2023 by marina, Hotel Management
Dear Guest, thanks for the time spent for our hotel and for the comment, we apologize if the hotel did not respect your exepections we take care of our guests and ou staff is always ready to help our customers We hope to host you again in order to change your mind Best Regards the staff of the Th Roma Carpegna Palace
