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Copthorne Hotel Rotorua

4.0 star property
Hotel near Polynesian Spa in Rotorua

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Photo gallery for Copthorne Hotel Rotorua

Breakfast served, local cuisine
Front of property
Meeting facility
Lobby
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
328-348 Fenton Street, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪15 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(11 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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CA $174 total
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Jan 14 - Jan 15, 2026
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About the area

Rotorua

Glenholme stay.Within a 15-minute walk of this Glenholme hotel, you'll find Racing Rotorua and Rotorua Golf Club. Also, Whakarewarewa: The Living Maori Village is within half a mile (1 km) and Whakarewarewa Thermal Reserve is within 2 miles (3 km).

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 15 min walk - 1.3 km
  • Whakarewarewa Thermal Reserve - 15 min walk - 1.3 km
  • Redwoods Whakarewarewa Forest - 18 min walk - 1.5 km
  • Rotorua Central Mall - 19 min walk - 1.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Rotorua Club Inc - ‬11 min walk
  • ‪Pataka Kai - ‬14 min walk

About this property

Copthorne Hotel Rotorua

Hotel near Polynesian Spa in Rotorua
Copthorne Hotel Rotorua offers its guests an outdoor pool and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free.

This Rotorua hotel is smoke free.

  • 58 guestrooms or units
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

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Arawa Park Hotel
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  • Free WiFi
  • Restaurant
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The price is CA $121
CA $140 total
includes taxes & fees
Jan 14 - Jan 15, 2026
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 258 out of 1002 reviews
Rating 8 - Good. 370 out of 1002 reviews
Rating 6 - Okay. 240 out of 1002 reviews
Rating 4 - Poor. 98 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jocelyn Jodi

Stayed 1 night in Sep 2025

8/10 Good

Sunil, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for the price
Stayed 2 nights in Sep 2025

10/10 Excellent

Nafisah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service
Comfortable rooms, great location, the gym equipment needs maintenance,
Stayed 1 night in Sep 2025

8/10 Good

Graeme James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Sep 2025

10/10 Excellent

Mariaan, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa pool was nice
Stayed 2 nights in Sep 2025

6/10 Okay

Belinda

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Average condition very comfy bed

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.
Stayed 1 night in Sep 2025

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 1 night in Sep 2025

6/10 Okay

Alenette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had an overall enjoyable stay at the hotel. The room was clean and well-kept, which we really appreciated. That said, a few small upgrades could significantly improve the guest experience. For example, the room still uses a traditional key instead of a key card, which feels a bit outdated for a hotel. Also, while the bathroom was tidy, the shower head was rusty, which gave a less-than-ideal first impression. These are minor details, but updating them would help elevate the overall quality of the stay.
Stayed 1 night in Sep 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service
?
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Ajeshni

Stayed 1 night in Jul 2025

10/10 Excellent

Sunghyun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electric car charger included But when I went to hot poor then Non electriccar parked there, Anyway it solved. Funny happened. Overall is good But A little old hotel and bath room.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Liked: Cleanliness
.
Stayed 1 night in May 2025

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great spa facilities the cleaning staff were excellent.
Stayed 4 nights in Jul 2025

8/10 Good

Paolo

Liked: Cleanliness, staff & service
There has a great staff, the facilities are old and my bathtub doesn’t had a proper cap.
Stayed 1 night in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, staff & service
The staff was very friendly. The hotel itself is a bit tired looking.
Stayed 1 night in Jul 2025

6/10 Okay

J

Stayed 2 nights in Jul 2025

6/10 Okay

Crystal

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,
Stayed 2 nights in Jul 2025

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay . Super good room service, found there is pool and spas on the day arrival. It’s been lifesaver on the raining day .
Stayed 4 nights in Jul 2025

6/10 Okay

Koon Poh

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem "ancient" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit
Stayed 3 nights in Jul 2025

8/10 Good

Asha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Jun 2025

6/10 Okay

Helene

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Lesa

Disliked: Cleanliness, property conditions & facilities
When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!
Stayed 3 nights in May 2025