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Imperial Hotel Rotorua

Property class: 4
4-star hotel near Whakarewarewa: The Living Maori Village

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Photo gallery for Imperial Hotel Rotorua

Outdoor pool
Staircase
Exterior
Interior
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
7 Tryon St, Rotorua, Bay of Plenty, 3010
  • Place, Whakarewarewa: The Living Maori Village
    ‪2 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪8 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Executive Studio Suite

A hotel room with a large bed, a desk with a telephone, a chair, and a TV mounted on the wall.

Executive Studio Suite

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Premier Apartment

1 Bedroom Premier Apartment | Living area

1 Bedroom Premier Apartment

  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Studio Suite, Pool View

Superior Studio Suite, Pool View

Superior Studio Suite, Pool View

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Apartment

One Bedroom Apartment

One Bedroom Apartment

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Extra beds

Executive One Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Interconnecting Studios

A hotel room with a large bed, a desk with a telephone, a chair, and a TV mounted on the wall.

Interconnecting Studios

  • City view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Executive Studio

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Executive Studio

  • Sleeps 2
  • Free WiFi

View all photos for Superior Studio

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Superior Studio

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Apartment

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

One Bedroom Apartment

  • Sleeps 3
  • Free WiFi

View all photos for One Bedrom Executive Apartment

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

One Bedrom Executive Apartment

  • Sleeps 4
  • Free WiFi

View all photos for Interconnecting Studio

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Interconnecting Studio

  • Sleeps 4
  • Free WiFi

View all photos for Premier One Bedroom Spa Suits

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Premier One Bedroom Spa Suits

  • Sleeps 4
  • Free WiFi

Deluxe One-Bedroom Apartment

  • Sleeps 2
  • Free WiFi

About the area

Rotorua

Whakarewarewa stay.You'll be steps from Whakarewarewa: The Living Maori Village and within a 10-minute walk of Redwoods Whakarewarewa Forest with a stay at this Whakarewarewa hotel. Lake Rotorua and Polynesian Spa are also within 3 miles (5 km).

What's nearby

  • Whakarewarewa: The Living Maori Village - 2 min walk - 0.2 km
  • Rotorua Golf Club - 3 min walk - 0.3 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 8 min walk - 0.7 km
  • Whakarewarewa Thermal Reserve - 8 min walk - 0.7 km
  • Redwoods Whakarewarewa Forest - 8 min walk - 0.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Pantry D'or - ‬19 min walk
  • ‪Bold Flavours - ‬4 min drive
  • ‪Pataka Kai - ‬9 min walk

About this property

Imperial Hotel Rotorua

4-star hotel near Whakarewarewa: The Living Maori Village
Imperial Hotel Rotorua offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Imperial Hotel Rotorua also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This 4-star Rotorua hotel is smoke free.

  • 39 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • No smoking on site
  • Lockers available
Imperial Hotel Rotorua offers 39 air-conditioned accommodations with designer toiletries and hair dryers. Rooms open to balconies or patios. Beds feature pillowtop mattresses. Accommodations at this 4-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils.

This Rotorua hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

View from room
Rydges Rotorua
Whakarewarewa
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,130 reviews
The price is CA $115
CA $132 total
includes taxes & fees
May 28 - May 29
Rydges Rotorua

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Cribs (infant beds) are available for NZD 10 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 20 per person
  • Crib (infant bed) fee: NZD 10 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

How close is Imperial Hotel Rotorua to the airport?

Imperial Hotel Rotorua is 5.3 mi (10-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

How much does it cost to stay at Imperial Hotel Rotorua?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Imperial Hotel Rotorua on May 12, 2026 start from CA $117, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Imperial Hotel Rotorua have an airport shuttle?

Airport shuttle services are not available at Imperial Hotel Rotorua.

Does Imperial Hotel Rotorua offer free breakfast?

Free breakfast isn’t provided at Imperial Hotel Rotorua, but continental breakfast is offered for a fee of NZD 20 per person. It's available every day from 8:30 AM to 10:30 AM.

Is there a casino at Imperial Hotel Rotorua?

No, there is no casino at this hotel.

What time is check-in at Imperial Hotel Rotorua?

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM.

Is there free parking at Imperial Hotel Rotorua?

This hotel offers free self parking.

Does Imperial Hotel Rotorua have a pool?

Imperial Hotel Rotorua features an outdoor pool.

Does Imperial Hotel Rotorua have a spa?

There are no spa services available at this hotel.

How close is Imperial Hotel Rotorua to downtown Rotorua?

Imperial Hotel Rotorua is 1.5 mi away from Rotorua.

Imperial Hotel Rotorua Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 62 reviews
Rating 8 - Good. 18 out of 62 reviews
Rating 6 - Okay. 14 out of 62 reviews
Rating 4 - Poor. 4 out of 62 reviews
Rating 2 - Terrible. 3 out of 62 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Natalie

Liked: Property conditions & facilities
Room not very clean - dirty towel on towel rail, dust in corners, bath and toilet not cleaned, damaged skirting boards, cloudy glasses in cupboard. All beds including sofa bed hard as a rock so barely slept. Only Freeview offering but didn’t matter anyway as TV didn’t work. Not high pile carpet as stated in listing. Pros: very soft lovely pillows, quiet, good proximity to Whakarewarewa Village, decent size fridge Cons: not “executive” anything, no coffee in the drinks sachets only tea, no milk pods. Should have just paid the $22 more and stayed at a nice place.
Dirty towel
Dirty bath
Damaged skirting
Not high like carpet
Stayed 1 night in Jan 2026

6/10 Okay

Ian

Liked: Cleanliness, staff & service, amenities
The room was clean and tidy. Had a King size bed but this was a bit lumpy and felt it was sloping downhill. There seemed to be very little noise insulation as we were disturbed by noise from surrounding rooms. The people were not particularly noisy, but the construction materials were not noise absorbing which meant our peaceful weekend wasn't so peaceful.
Stayed 2 nights in Jan 2026

6/10 Okay

William

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean well made up and tidy, no facility for English breakfast tea or milk otherwise all good.
Stayed 1 night in Jan 2026

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was good but perhaps bit of improvement on customer service would be good, we ran out of coffee/tea but had to call the staff 3 times before it was being delivered and we wanted to have a swim but the swimming pool was not very clean. Thanks.
Stayed 2 nights in Jan 2026

2/10 Terrible

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
If you are going to stay in Rotorua just spend the money and get something nice. Need to hire a new cleaner, room was barely clean and had stains on the toilet seat, the beds were horrible and hard, sheets were stained. We had an internal door to another room so it felt very unsafe. Very noisy, you can hear everything going on in the other rooms, there was banging and yelling at 2am which kept me up. Did not feel comfortable staying here at all.
Stayed 1 night in Jan 2026

8/10 Good

arnov

Travelled with partner
Liked: Cleanliness, property conditions & facilities
clean room and the pool
Stayed 4 nights in Jan 2026

10/10 Excellent

ganesh

Stayed 3 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness
Good, clean and well equipped.
Stayed 2 nights in Dec 2025

10/10 Excellent

LORRAINE

Liked: Cleanliness, property conditions & facilities
Very happy with stay, we were delayed as flight was canceled and staff were very understanding and obliging thank you
Stayed 2 nights in Dec 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff from the admin counter when checking in to the cleaners the next morning when checking out.
Stayed 1 night in Dec 2025

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night in executive apartment, the bed was comfortable. Overall very good
Stayed 1 night in Dec 2025

6/10 Okay

Romana

Travelled with partner
Clean room no spa no heated pool
Stayed 2 nights in Dec 2025

6/10 Okay

Cindel

Stayed 3 nights in Dec 2025

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Courteous kaimahi, clean room. Nice outside pool. No spas
Stayed 1 night in Dec 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities
Room was great and great location
Stayed 3 nights in Dec 2025

6/10 Okay

Mia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition, however when we went to do our washing in the washing rooms that are provided, the hotel had left dirty linen in the washing machine. We were also only provided with 1 key to get in and out of the room whilst our booking was for 3 people, I feel like we should’ve had 2 at the very least. There was also no body wash in our showers. My bond was also not given back to me. I paid $805 for the room, was never told that id have to pay a bond, and once we got there I had to pay a $100 bond which I never got back.
Stayed 3 nights in Dec 2025

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Amenities
Shower barely worked, had to take like 30 min or more to get enough water on the body for a wash. Rooms are small but clean. I felt it was it bit expensive for what it was. The continental breakfast was only available if you paid for it in advance which wasn't really worth it if you did. They at least could have made coffee and tea free for all in the cafeteria for the morning. There were little tea packets in the room you could have made yourself but it costs almost nothing to make a few fresh pots of coffee in the morning for your guests and it's far better than a stale 6 year old tea packet.
Stayed 3 nights in Dec 2025

8/10 Good

Joline, High Prairie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fire alarm was rough
Stayed 2 nights in Nov 2025

6/10 Okay

brayden

It wasnt very clean, the bed was just to bed pushed together so not comfy at all. Not terrible but definitely not great.
Stayed 1 night in Nov 2025

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Staff were lovely. Pool was nice
Stayed 1 night in Nov 2025

6/10 Okay

Kelly

Business traveller
Disliked: Cleanliness, property conditions & facilities
The shower was dirty with hair on the floor as well as what looked like conditioner. Tv didn’t work properly & could only watch to channels. Reception don’t even know how much I paid for the room. No communication about how to access amenities & it was very noisy. You could easily hear conversations being had in the room next door. It sounded like I was staying in a hostel. I certainly wouldn’t be calling it a hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Payton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean inside very nice good spot close to everything
Stayed 1 night in Nov 2025

6/10 Okay

Ruth

Liked: Staff & service
Hotel Stay Review: 3/5 Stars – Mixed Experience The core issues were cleanliness and technology, contrasting with a great room size and helpful staff. Positives Room Size: The room was nicely large and spacious. Check-in: The check-in process was quick and uncomplicated. Early Morning Staff: A staff member preparing breakfast early was crucial on my day of early departure. Although I had informed the hotel of my early flight, I had no clear instructions for key drop-off. I only knew where to put the room card because this helpful individual was available. Areas for Improvement Cleanliness (Major Concern): Housekeeping was seriously lacking. Lower body hair was left in the bath/shower area and on the bathroom floor. Connectivity: The in-room technology was difficult to use. It took a long time to connect the TV to both the internet and then to Freeview. Separately, the Wi-Fi speed was slow when connected to my phone. Bathroom Design: The bathroom basin felt uncomfortably low. Other Notes I did not use the pool during the stay and therefore cannot review that facility.
Stayed 1 night in Nov 2025

10/10 Excellent

Calista

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Amber

Stayed 1 night in Sep 2025