Note fondée sur 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par nicolas
Publié le 30 août 2014 sur Hotels
par un voyageur
Not great
Publié le 12 mars 2024 sur HotelsStrange reception welcome
Uncomfortable bed
No hot water at 7pm for a shower
Commentaires de Gestion de l’hôtel
26 mars 2024 par Alison , Gestion de l’hôtel
Sorry for your experience. Should you have mentioned these issues there and then we would have sorted them out for you without any problem.
par un voyageur
Never again!
Publié le 3 mars 2024 sur HotelsWe did not stay!
par un voyageur
Another good stay, thank you
Publié le 10 janv. 2024 sur HotelsWarm welcome, helpful staff, they responded to special request, this was our third stay at this hotel and we are certainly planning to visit again. Very convenient for Tunbridge Wells and local area. Thank you.
par un voyageur
A good play to stay near Tunbridge Wells
Publié le 28 oct. 2023 sur HotelsSituated in Pembury on outskirts of Tunbridge Wells, good location, warm welcome, helpful, convenient, homely feel, good parking, will stay again
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Overpriced dump, check-in was a nitemare not whats needed after a long day ...
Does not have a resturant as advertised
absolutley filthy ....hairs in bed,ripped pillow case stains on duvet,dirty mirrors the list goes on..
Save your money go somewhere else please,will never use again....
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Rani, Gestion de l’hôtel
Thank you very much for your review. Yes, you are perfectly right as we have never had a restaurant for evening meals as clearly specified in all agents adverts. All the nearest restaurants are only from 1 minute to 5 minutes walks from our hotel. You could have requested a staff to attend to any concerns of your room there and then and be happy with our free service. But it was your decision to communicate to us on this platform now to rectify an issue while you were using the room. A bit too late isn't it?
par un voyageur
Publié le 22 sept. 2023 sur Expedia
The staff was very helpful, we ended up checking in much later than expected, but staff was very pleasant . All check innand check out instructions we explained well and easy to follow. The property was very clean ,plenty of linens .
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Thomas, Gestion de l’hôtel
Thank you very much for your review! It was a pleasure having you stay with us
par un voyageur
Publié le 13 sept. 2023 sur Hotels
We appreciated the efforts at recycling, the outdoor eating area, the chance to do some washing.
The room was too small especially for a four night stay. When we commented the ‘receptionist’ said that they had upgraded us from a shared bathroom which was not the case as we had booked an ensuite room. We received an email about paid parking but out booking included parking.
Reception over a telephone is not satisfactory.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Rani, Gestion de l’hôtel
Dear Geoff, thank you for your review. You never requested to see a member of a staff while staying with us although we saw pass you several times in the corridors. All your issues could have been looked into if you contacted us. We would be happy to see your requests 24hrs. Receptionist is 24hrs as we are the only hotel in the area that welcome guests 24hrs.
par un voyageur
functional room
Publié le 4 sept. 2023 sur Hotelsfunctional - curtains just about see through s room not dark - but it was ok
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Paul, Gestion de l’hôtel
Dear David, thank you for taking the time to give us a review, we appreciate your feedback and will take this on board in Anand Lodge's continuous effort to improve our rooms in our aim to be the best value-for-money hotel area. Your comments have been passed on to our maintenance team, thank you.
par un voyageur
Publié le 14 août 2023 sur Expedia
I found a spider under the bedsheet and hair as well ..!!
Commentaires de Gestion de l’hôtel
21 août 2023 par Jane, Gestion de l’hôtel
Thanks Albert for your review. If you would hvae contacted us there and then we would have come and dealt with the issue. Previously we have never had complaints regarding spiders.
