Note fondée sur 347 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2022 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to leave us a lovely rating, Treuil!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Home2 Suites by Hilton West Sacramento.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing, Maggie!At Home2 Suites by Hilton West Sacramento, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
par un voyageur de Visalia
Publié le 3 mars 2024 sur Expedia
Very clean and fresh
Commentaires de Gestion de l’hôtel
3 mars 2024 par Customer Service, Gestion de l’hôtel
Stanley, it's wonderful to hear your positive remarks regarding the cleanliness at Home2 Suites by Hilton West Sacramento. We spare no effort to ensure our suites are fresh for each guest. We hope to welcome you back soon!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Customer Service, Gestion de l’hôtel
We appreciate your lovely rating, Andres!The satisfaction of our guests is important to us so we can't wait to see you back again at Home2 Suites by Hilton West Sacramento soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
par un voyageur
Nice day too much money for what it was dog deposi
Publié le 23 févr. 2024 sur HotelsThis was my first time that I stayed at home to suites and it was a very clean hotel. The staff was very friendly. It’s a total suite with a small kitchen. It’s very basic not real fancy. I thought it was slightly overpriced. I think residence Inn is a little bit better for the about this price range in a hotel.
It was not really impressed with the breakfast again I think residence and does a much better job at the breakfast this hotel. Basically you just grab a hot sandwich and it did have waffles and some yogurt and a little bit of fruit.
The staff was very nice again. This particular location in Sacramento look like it was a newer hotel, but there were quite a few homeless. I had my dog with me. I always stay at dog, friendly hotels, and didn’t feel very good about walking around at night.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Customer Service, Gestion de l’hôtel
Michael, we appreciate your feedback. It's good to hear that you found Home2 Suites by Hilton West Sacramento to be spotless and our team members amicable. We're proud of our suite style rooms with their modest and functional kitchens.We acknowledge your views on pricing and the breakfast offering. We continuously strive to provide high-quality experiences that offer value. We're also sorry for any discomfort during your evening walks. Safety and comfort are prime concerns for us and we are taking the steps necessary to ensure these are maintained. Looking forward to welcoming you again in the future.
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
Lynn, thank you for the top-rating you've given to Home2 Suites by Hilton West Sacramento. It's wonderful to hear you enjoyed your stay and we're looking forward to having you with us again in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
If I can rate this hotel a zero I would. Unfortunately, I didn’t get the suite I reserved a month an ago because they were all booked, they just messed up on their end and didn’t want to say it. During check-in they gave me the wrong room and said I would need to pay extra to upgrade for a room I already booked and payed for. They changed my room and put me back in the same studio. It was a major inconvenience for me and my party, I asked to speak to the supervisor that was present sitting literally behind the desk but they were supposedly in a meeting at 10:00pm and notified me that the supervisor was going to contact me, no effort was made by the supervisor which was pretty disappointing. Overall the customer service was pretty dissatisfying.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Customer Service, Gestion de l’hôtel
Dear Attiyyatul,Thank you for taking the time to share your experience at our hotel. Please accept our sincere apologies for the inconveniences encountered. Please know that your feedback is important to us, will be shared with the team and will be used to improve and learn.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Bee was so nice and welcoming when we checked in.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Owen - Front Desk Lead, Gestion de l’hôtel
Thank you for the positive words, Milena. We look forward to you staying with us again.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Everything about the hotel was lovely!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Savion, it's delightful to hear about your enjoyable stay at Home2 Suites by Hilton West Sacramento! We're thrilled you found our hotel to be delightful in all aspects. We eagerly look forward to your return.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Service, Gestion de l’hôtel
Karl, it's fantastic to hear that your stay at Home2 Suites by Hilton West Sacramento met your expectations. We can't wait to welcome you back again for another memorable experience. Safe travels!
