Ratings based on 873 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from AMERICAN FALLS
Posted May 19, 2024
Comment from Hotel Management
Jun. 10, 2024 by Customer Service, Hotel Management
Norman, thank you for your recent stay and for taking the time to leave a rating. Your feedback is valuable, and our team is always striving to improve. We hope to have the opportunity to serve you even better in the future. Safe travels!
by A traveller from AMERICAN FALLS
Posted May 19, 2024
The property was great along with the rooms. The only problem we had as I read the original info on the hotel we thought it included complimentary breakfast. It did not they wanted $18.00 plus beverage charge. Not cool.
Comment from Hotel Management
May 21, 2024 by Customer Service, Hotel Management
NORMAN, thank you for your feedback. DoubleTree Salt Lake City Airport is pleased to hear you enjoyed the property and rooms. Your comments regarding breakfast options are appreciated and have been noted for consideration. We hope to welcome you back on your next visit.
by A traveller from LUMSDEN
Posted Mar. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, Sebastian.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
by A traveller
Posted Mar. 22, 2024 on Hotels
Comment from Hotel Management
Mar. 23, 2024 by Customer Service, Hotel Management
William, it's wonderful to see your perfect rating of DoubleTree Salt Lake City Airport. We're so pleased to hear you enjoyed your visit, and we sincerely look forward to welcoming you back for another exceptional stay.
by A traveller
Posted Mar. 19, 2024 on Expedia
Property was older, we didn’t have hand soap or garbage can liners.
Comment from Hotel Management
Mar. 20, 2024 by Joe Gracey, Hotel Management
Hello Kim, thank you for your feedback. We apologize that we’ve failed to meet your expectations. We’ve passed along your comments to housekeeping. We would love to make it right with you, if you do decide to stay here again.
by A traveller
Posted Mar. 19, 2024 on Expedia
I chose this property for the pool and restaurant, and I have stayed in every single hotel near the airport. Th service stands out, I was greeted by kind front desk employees who helped me find a quiet room (I have small children). The cookies were a “warm” welcome after a drive and it kept the kid occupied long enough. The pool was warm, quiet and very clean. We ordered room service and not only was I stunned by the menu, I was thrilled with what we received! I got the Lamb lollipops and it was an incredible meal. My kids meals were both beautiful, one got the sliders and the other a grilled cheese and fries. The food was all AMAZING! I cannot rave about our experience enough, even the shuttle driver was friendly and engaging. Will only stay here from now on with kids!
Comment from Hotel Management
Mar. 20, 2024 by Customer Service, Hotel Management
Jessica, it's wonderful to learn that DoubleTree Salt Lake City Airport was able to provide such an enjoyable experience for you and your family. Our team members are always eager to assist in ensuring a peaceful stay, and we're thrilled that you appreciated the welcoming cookies as well as the quiet, tidy pool. We're delighted that the room service offerings exceeded your expectations and that your children enjoyed their meals. It's great that our shuttle driver contributed to making your experience memorable. We eagerly await your return for another wonderful stay.
by A traveller
Posted Mar. 16, 2024 on Expedia
Excellent customer service!! Special shout out to Isaac for going above and beyond. Thank you!
Comment from Hotel Management
Mar. 18, 2024 by Customer Service, Hotel Management
Madonna, your kind words are genuinely appreciated! At DoubleTree Salt Lake City Airport, our top priority is providing exceptional service, and it's terrific to hear that Isaac exemplified this. We look forward to serving you again in the future!
by A traveller
Posted Mar. 16, 2024 on Expedia
We booked a king with balcony and never got it. Out door switch went out and moved rooms.
Comment from Hotel Management
Mar. 18, 2024 by Customer Service, Hotel Management
Gabriel, it's vital that every guest receives what they reserved, and we regret to hear about the issues you experienced with your room preference and the slight hiccup with the outdoor switch. We appreciate your flexibility regarding room movement. Your feedback has been taken into account and will help us to improve our services for all guests. Thank you for choosing us for your travel needs.
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Customer Service, Hotel Management
It's great to see this perfect rating for DoubleTree Salt Lake City Airport. Your satisfaction reflects our commitment to exceptional service. We are thrilled to have left such a positive impression and hope to welcome you back soon.
by A traveller
Posted Mar. 10, 2024 on Hotels
Room was fine, bed confortable, but the in-room dining (dinner and breakfast) was marginal at best. Need to step that up in the quality of offering and prepatrion.It seemed mainly microwaved something bough in bulk....
Comment from Hotel Management
Mar. 11, 2024 by Customer Service, Hotel Management
We appreciate your feedback. It's good to hear you found our accommodations comfortable. We want all aspects of your stay to be satisfying, including our meals. We take your comments regarding our in-room dining very seriously and will use them to enhance our culinary offerings going forward. Thank you for bringing this to our attention. We hope to welcome you back again at DoubleTree Salt Lake City Airport.
