Ratings based on 104 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Best family run hotel on San Andes
Posted Feb. 13, 2023 on HotelsWe loved the tranquil family run hotel. Frankly, we think it is the best place to be on the island. It is a bus ride away from the craziness of the town center. The food was delicious, the location was very pretty and tranquil, the snorkeling across the street was sweet, pool was refreshing, but most of all was the understanding of tourists needs by the staff and family! We stayed 5 nights and will remember the daily interactions with the family and thoughtfully hand picked staff. Cheers and heaps of thanks to Lindsay, Mama Marley, Gabriel (el guapo) , Usiris and Zoila and all!
Comment from Hotel Management
Feb. 14, 2023 by Lindsay madero Archbold, Hotel Management
Dear Leigh. Thanks for recommending us as the "Best family run hotel on San Andres".We are happy to read you enjoyed our location, delicious food and our personalized service. It was our pleasure to serve you and we look forward to your next stay. From the most beautiful sunsets,Sunset Family
by A traveller
Posted Apr. 3, 2022 on Expedia
Super hotel in the quiet part of the island!
Comment from Hotel Management
Apr. 3, 2022 by Lindsay Madero Archbold, Hotel Management
Dear Christophe,
Thanks for your kind words! Great to know you enjoyed your stay.
We look forward to your next visit.
From the most beautiful sunsets,
Sunset family
by A traveller
Posted Mar. 19, 2022 on Expedia
Gabriel and Lindsey who run the property fir the family are lovely people. Everybody who works at Hotel Sunset is warm and caring, from Soyla, who cooks your delicious food every day to our sweet and caring housekeepers. These are just the warmest people. A bit more hot water would be great and a bit more clarity about what is included in a meal or is extra (like after dinner coffee) would be helpful, but these are minor issues. This is a quiet, beautiful spot with a lovely pool and across from excellent scuba and snorkling waters. Also a great scuba school right on site. An excellent choice overall.
Comment from Hotel Management
Mar. 22, 2022 by Lindsay Madero Archbold, Hotel Management
Dear Andrew,
Thanks for sharing your comments about our hotel. Great to read you enjoyed our personalized service and delicious food.
Unfortunately we do not offer hot water at the hotel. The meals include soup (during lunch), a beverage, the main dish and a dessert. Additional desserts, specially if they are different from the ones included in the meal are charged as per the price in our menu. Also, you can choose our plan that includes only breakfast and order á la carte from our menu.
We look forward to your next visit.
From the most beautiful sunsets,
Sunset family
by A traveller
Posted Mar. 8, 2022 on Expedia
Very good stay
Comment from Hotel Management
Mar. 8, 2022 by Lindsay Madero Archbold, Hotel Management
Estimado Dario,
Gracias por tu comentario. Felices de leer que disfrutaste de tu estancia en el Sunset.
Te esperamos de nuevo pronto.
Desde los más bellos atardeceres,
Familia Sunset
by A traveller
Posted Feb. 6, 2022 on Expedia
Really nice hotel, our room was clean, comfortable and really pleasant. The one minor problem we had was fixed within about 15 minutes so really can't complain. The breakfast was excellent, lunch and other meals also. And the staff will help you in any way they can. Couldn't recommend highly enough. Many thanks, I have a feeling we'll be back!
Comment from Hotel Management
Feb. 6, 2022 by Lindsay Madero Archbold, Hotel Management
Dear Martin,
Thanks for your comments! It is motivating to read you enjoyed your stay at our hotel.
Sorry about the inconvenience you had and glad to hear we were able to fix it for you.
We look forward to your next visit.
From the most beautiful sunsets,
Sunset Family
by A traveller
Thanks for the relaxing stay
Posted Feb. 2, 2022 on Hotelseverything was exactly as expected, remote, quite, nice, pool and the beach across the street.
Comment from Hotel Management
Feb. 4, 2022 by Lindsay Madero, Hotel Management
Dear Michael,
We would like to thank your for your comments regarding your recent stay at our hotel.
Glad to read you enjoyed our relaxing environment and we look forward to your next visit.
From the most beautiful sunsets,
Sunset Family
by A traveller
Horrible
Posted Jan. 21, 2022 on HotelsEstuve recorriendo varios hoteles y este hotel es el peor hotel que existe en San andres ! Cuando llegamos nos hicieron llenar unos formularios de 4 páginas cada uno , veníamos cansados , fuimos a tomar la ducha y no había agua caliente y la piscina se comparte con unas clases de buseo, … el servicio es súper malo y demorado y los europeos huéspedes que se hospedan ahí son cochinos , estábamos comiendo y se tiraban pedos delante de la gente ! … el hotel queda muy retirado de las partes buenas de san Andrés y los taxistas abusan y cobran carreras de hasta 60 mil pesos ! No se los recomiendo para nada ! El señor de la recepción estaba ya alzando la vos por que yo estaba diciendo las cosas como eran ! Malo malo malo
Comment from Hotel Management
Jan. 22, 2022 by Lindsay Madero Archbold, Hotel Management
Estimado Pablo,
Muchas gracias por escribir tus comentarios acerca de tu reciente visita a nuestro hotel.
Sentimos mucho no haber cumplido con tus expectativas. Los formularios solicitados hacen parte de los protocolos de bioseguridad del virus covid-19 cuyo objetivo es mitigar el riesgo de transmisión del mismo.
La tarifa de $60.000 COP fue decretada por la gobernación del archipiélago a través de resolución.
Lo estuvimos llamando a su salida de la habitación porque se le olvidó una pantaloneta y unas medias pero no pudimos contactarlo. Vamos a guardarlos en recepción y por favor contáctenos si desea estos elementos.
Nuestros mejores deseos para que este año sea lleno de muchas alegrías y éxitos. Esperamos nos ofrezca una nueva oportunidad de ofrecerle nuestra atención personalizada.
Desde los más bellos atardeceres,
Familia Sunset
by A traveller
La atención fue inmejorable
Posted Jan. 19, 2022 on HotelsEl principal fuerte del hotel es sin duda la atención, que fue inmejorable. Siempre amables, siempre atentos, nos ayudaron mucho con recomendaciones. Un día incluso nos permitieron tomar el desayuno más temprano porque debíamos salir, pedimos tal vez cereal y nos llevaron el desayuno completo a las 6:30 am. Fueron los mejores, la verdad.
El hotel es básico, pero muy limpio y cómodo. Está bastante alejado del Centro, pero lo compensa con los atardeceres sobre el mar más bellos que verás. Ideal si se quiere escapar del bullicio y descansar. Sino, solo es cuestión de rentar un golf cart, una moto o incluso una bicicleta. Recomendadísimos.
Comment from Hotel Management
Jan. 20, 2022 by Lindsay Madero Archbold, Hotel Management
Estimado huésped,
Queremos agradecerte por tus valiosos comentarios que nos invitan a seguir ofreciendo un servicio extraordinario. Nos alegra leer que disfrutaste de los bellos atardeceres justo al frente del hotel y de la tranquilidad y paz del Sunset.
Esperamos regreses muy pronto.
Desde los más bellos atardeceres,
Familia Sunset
by A traveller
Posted Dec. 1, 2021 on Hotels
Good service, very friendly staff, they help you a lot with information about the island and services, the only thing I don't like very much is the distance to the city center, but everything else is excellent !!!
Comment from Hotel Management
Dec. 1, 2021 by Lindsay Madero Archbold, Hotel Management
Dear guest,
Thanks for your comments! Great to read you enjoyed our personalized service.
With the current pandemic situation, our location is perfect for those travelers that want to avoid crowded places or are seeking a peaceful and relaxing environment.
We look forward to your next visit.
From the most beautiful sunsets,
Sunset Family
by A traveller
Amazing family business Hotel 10/10 Best in Colomb
Posted Nov. 8, 2021 on HotelsThis is is a hotel which reviews are totally justified amazing family run hotel. Service was 10/10 The warmest welcome we have ever received.
Great diving school on site, Just book you won’t be disappointed
Comment from Hotel Management
Nov. 8, 2021 by Lindsay Madero Archbold, Hotel Management
Dear John,
Thanks for your comments! Great to read you enjoyed our personalized service and diving.
It has been our pleasure to serve you!
From the most beautiful sunsets,
Sunset Family
