Note fondée sur 971 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent
Publié le 5 août 2023 sur HotelsExcellent hotel. Très grande chambre et très grand lit. Excellent accueil. Boisson fraîche à disposition
Commentaires de Gestion de l’hôtel
6 août 2023 par Manager, Gestion de l’hôtel
Hello Nadine,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
par un voyageur
assesseur
Publié le 10 janv. 2022 sur Hotelsbien mais l’assesseur était très bruyante à l’intérieur c’était épeurant
Commentaires de Gestion de l’hôtel
12 janv. 2022 par Manager, Gestion de l’hôtel
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
par un voyageur
Better than staying downtown
Publié le 24 juin 2021 sur HotelsThis hotel is much cheaper than the hotels downtown and is just ten minutes away. It seems newer, has nice rooms and facilities, a good breakfast, and friendly staff.
Commentaires de Gestion de l’hôtel
24 juin 2021 par Manager, Gestion de l’hôtel
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your insights regarding our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.
par un voyageur
Publié le 17 mars 2024 sur Hotels
We went to a car show in San Antonio and stayed at this hotel cause it was in close proximity to the event. Almost everything was great about our stay. The only thing we didn't like is that you can hear everything from the floors above you. Besides that the stay was great
Commentaires de Gestion de l’hôtel
20 mars 2024 par Manager, Gestion de l’hôtel
Hello Jerry,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We are delighted to hear that you found most aspects of your stay enjoyable. We appreciate your comments on the noise from above and will share this with our team for further review. We hope overall you had a wonderful time in San Antonio and look forward to welcoming you back in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 15 mars 2024 sur Hotels
The hotel is run down and not tidy. The room smelled musty, the AC made a loud humming noise, the shower continuously drips, two lamps were not working.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate your feedback and apologize for the inconvenience faced during your stay. Your comments will be shared with the relevant teams for their review and improvement. Our aim is to provide a comfortable stay for all our guests, and we regret this was not your experience this time.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Ernesto,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. We hope to welcome you back soon for another wonderful stay!
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Manager, Gestion de l’hôtel
Hello Laura,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even more exceptional.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Great and convenient hotel to stay in!
Commentaires de Gestion de l’hôtel
15 mars 2024 par Manager, Gestion de l’hôtel
Hello Ouyinh,We are stoked to hear that you found our hotel great and convenient for your stay. Our team strives to provide a comfortable experience for all our guests. Should you have any future feedback or need assistance, please don't hesitate to reach out to our management team. Your satisfaction is our top priority.
par un voyageur
Publié le 13 mars 2024 sur Hotels
Great location to Frost bank center and easy access also to downtown. Lots of food options in the neighborhood, plenty of parking and a very big (yes also super high up) and comfy bed. Walls were thin but luckily had well behaving neighbors so no problems there. This one did meet my expectations for the price and the reviews I had read.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're glad to hear you enjoyed our convenient location and comfortable beds during your stay. It's wonderful to know you found the nearby dining options to your liking as well. Your feedback on the room soundproofing is noted, and we appreciate your understanding. We hope to welcome you back for another satisfactory experience in the future.
