Ratings based on 919 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 17, 2024
Comment from Hotel Management
May 7, 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
by A traveller
Posted Mar. 16, 2024 on Expedia
Good customer service. Decent property
Comment from Hotel Management
Mar. 18, 2024 by Sophia CSR, Hotel Management
Dear Guest,Many thanks for your excellent review and 5-star rating! We're delighted to hear you had a nice experience with our customer service. We strive to deliver excellent service to all of our guests. In addition, we are pleased to hear that you found our property satisfactory. We value your opinion and hope to welcome you back in the future!
by A traveller
Posted Mar. 14, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A traveller
Posted Mar. 11, 2024 on Expedia
Clean
Comment from Hotel Management
Mar. 12, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thanks for giving us 4 stars! We're happy you noticed how clean our place is. If there's anything we can do to make your experience even better and get that extra star from you, just tell us. We appreciate your support and hope you come back soon!
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 11, 2024 by Sophia CSR, Hotel Management
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
by A traveller
Just a one night stay…
Posted Mar. 7, 2024 on HotelsJust a quick sleep over while dealing with my car being fixed.
Comment from Hotel Management
Mar. 7, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.
by A traveller
Great
Posted Feb. 29, 2024 on HotelsWas great we go once or twice a month
Comment from Hotel Management
Feb. 29, 2024 by Sophia CSR, Hotel Management
Dear Guest,Appreciate your rating and review. Receiving an astonishing 10-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!
by A traveller
Posted Feb. 26, 2024 on Expedia
Clean and staff are well trained.
Comment from Hotel Management
Feb. 27, 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review. Our team appreciates your feedback and is glad to see that you liked our cleanliness and friendly staff. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A traveller
Not for Family
Posted Feb. 25, 2024 on HotelsRoom smelled like cigarettes, room next door was having a party and was loud up until 3-4 AM. When arriving there was what look like a hooker in her under garments just standing in the balcony.
Comment from Hotel Management
Feb. 26, 2024 by Sophia CSR, Hotel Management
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression for us and hope that you will reconsider staying with us in the future.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Mar. 11, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.
