At such a busy time of year (the holidays) the hotel was severly understaffed. It's beautifully decorated and so it becomes a destination for locals/tourists. You'll have to avoid walking through many an influencer video/photo moment. But to wait over 30 minutes to even get to the bar to order a drink (even as a guest of the hotel), or to have to wait 2+ hours, no matter the time of day, for a table at the diner, without a way to reserve in advance (again, even as a guest of the hotel)...it makes coming to the Lafayette less desirable as a guest. The room we were in was also above a space that had club music going all night until 7am (??) [They provided earplugs on the night stand.] You might as well just go there for the decor, overpriced drinks and lines and stay somewhere else less loud, crazy and with better customer service. (Though the in-room bar was quite impressive, we opted to stay in the room most nights for our nightcaps.)
But bravo to the incredible valet team who were doing amazing work with patience and grace. And if you are in town during the holidays, peek in to see the decor. It is stunning. But brace yourself for lines that aren't even present in NYC these days.