Note fondée sur 356 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Une bonne surprise
Publié le 3 sept. 2018 sur HotelsNe vous fiez pas aux photos sur le site qui sont bien moches, en réalité il s'agit d'un hôtel très correct. Le petit déjeuner est simple mais suffisant, le personnel sympathique. La chambre est dans les normes mais l'hôtel dispose d'une piscine extérieure (non chauffée) et d'un parking gratuit.
Commentaires de Gestion de l’hôtel
14 sept. 2018 par Guest Experience Team, Gestion de l’hôtel
Dear guest, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your
time with us so much. Thank you for your positive rating; we hope that you will have an
opportunity to make a return visit very soon.
par un voyageur
Hotel confortable mais tres mauvaise insonorisatio
Publié le 19 mai 2018 sur HotelsArrivé à 1 heure du matin et veilleur de nuit tres accueillant.
Stationnement facile.
Pas d ascenseur pour monter les bagages a l etage.
Chambre confortable.
Systeme de chauffage (climatisation) tres bruyant donc oblige de l eteindre pour dormir puis ... avoir froid au cours de la nuit !
Aucune insonorisation avec le couloir donc reveille des 06:10 par le passage des autres clients qui parlent a haute voix le matin, puis le personnel de menage un peu plus tard.
Le petit dejeuner n est propose que jusqu a 09:30 : il faut le savoir.
Payer autour de USD 200 pour tres peu dormir est plutot cher.
Commentaires de Gestion de l’hôtel
29 mai 2018 par Guest Experience Team, Gestion de l’hôtel
Nous sommes heureux que vous nous disiez avoir un séjour confortable, merci pour ce commentaire. Il est décevant de savoir que vous avez été dérangé par d'autres clients et par le bruit extérieur, mais nous espérons que cela n'a pas nui à votre séjour. Nous espérons rester votre hôtel de choix dans ce domaine. Cordialement, équipe de service à la clientèle
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The breakfast was excellent and the staff was friendly, especially the lady in charge of the breakfast area. It was very pleasant to have breakfast there and there was a wide choice of items.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Diane, Thank you for choosing BW Redwood City. We are grateful you took the time out of your busy schedule to rate us and are happy to know you had a satisfying breakfast experience at our hotel. We are thrilled to hear that our culinary offerings hit the spot, and it's a pleasure to read that our staff, especially our breakfast attendant, left a positive impression on you with their friendliness. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to deliver a 5-star experience on your next visit. Thank you for giving us the opportunity to serve you. We really appreciate it.Kind regards,Guest Experience Team, BW Redwood City
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Trains went by all night long, becoming more frequent early in the morning, around 5:30. Road traffic and people outside off their rooms were easily heard. I heard an alarm clock going off in a different room where I suspect nobody was staying because it kept going for at least 20 minutes.
It was very clean, which is most important to me, and there was a bonus of a magnified, lighted mirror which was a nice touch.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jennifer, Thank you for staying at BW Redwood City and taking the time to post your review. We are pleased to know that you appreciated the high cleanliness standards of our hotel as well as the magnified, lighted mirror. However, we regret to learn about the noise disturbance that caused you some inconvenience. While there is not much we can do regarding outside noise, we can still try to assign a more peaceful room on the quieter side of the building. Please make that request when booking your reservation; we will happily try to accommodate your request. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Kind regards,Guest Experience Team, BW Redwood City
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Hotel was in poor condition and not a great location.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alexander, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our hotel and the rooms, so it is strange that this happened. While it is somewhat discouraging, feedback such as yours helps us to improve our product/service. We will review your comments in detail and attempt to make the necessary improvements for the enjoyment of our future guests. It's regrettable to read that our hotel was not in a location that was entirely to your liking. Our establishment is close to Redwood City downtown and drivable to the region's most desired destinations. Our guests normally love our convenient location, as it is such a good base for exploring the city. It's unfortunate that this was not your experience. Thank you for considering our accommodation for your stay in Redwood City and taking the time to post your review. We appreciate both and hope you'll give us another chance to serve you and host you more successfully in the future. Safe travels!Kind regards,Guest Experience Team, BW Redwood City
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Considering we were there only one night, during the storm of the century, it was great! Pool closed but looked great for the summer, good weather guests. Staff help my husband and I right from the start! I am using a walker right now and they help me with doors and getting me to my room! Enough already, very nice staff!
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kathleen, Thank you so much for the lovely review - it brightens our day and motivates us to keep pushing forward and continue working hard to provide exceptional products/services to all our guests. At BW Redwood City, our team works very hard to make sure they provide the best services to our guests, and your kind words for our staff members will continue to motivate them and encourage them to remain focused on our goal of providing 100% value and quality services at all times. We will be sure to let our team know that their hard work and efforts did not go unnoticed. Thank you for staying with us on this journey and for taking the time to share your positive experience with us and others. It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Safe travels!Kind regards,Guest Experience Team, BW Redwood City
par un voyageur
Publié le 20 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for the 5-star review, Eric! Your feedback is much appreciated. It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing BW Redwood City. We hope to see you again soon!Kind regards,Guest Experience Team, BW Redwood City
par un voyageur
Publié le 12 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Customer Care Team, Gestion de l’hôtel
We are overjoyed to receive a 5-star rating, Kathy - thank you! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to having you back at BW Redwood City many more times in the future. Thank you for choosing us. Safe travels!Kind regards,Guest Experience Team, BW Redwood City
par un voyageur
Publié le 17 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Customer Care Team, Gestion de l’hôtel
Dear Osha, Thank you for choosing to stay at BW Redwood City. We appreciate you taking the time to share your feedback and are pleased to hear that you had a positive overall experience at our hotel. We value your input and would love to receive more details about your stay. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Kind regards,Guest Experience Team, BW Redwood City
