Note fondée sur 121 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Virginia,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 12 févr. 2024 sur Expedia
There was a construction going on in the hotel at morning and making a lot of noisy. I found this to be unacceptable. If I were told that there will be construction in the hotel, I will never choose this hotel. I felt like betrayed.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Kaixing,Thank you for bringing your experience to our attention. We truly regret the disturbance caused by the unexpected construction noise during your stay. Understanding the impact this had on your comfort, we sincerely apologize for any inconvenience.The construction was due to urgent plumbing work that we had to address immediately to ensure the safety and well-being of all our guests. We realize the importance of timely communication and regret not informing you beforehand, which could have helped you make a more informed decision about your stay.As a gesture of our sincere apologies and in recognition of the disruption to your experience, we have applied a credit to your account. We hope this demonstrates our commitment to your satisfaction and our eagerness to rectify the situation.Your comfort and trust are paramount to us, and we are committed to ensuring a more positive experience in the future.Sincerely,Team Kasa
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Room Size is very small and you can't do any work while staying. It is designed just to sleep.
Other than that, it is a good option.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Hussein,Thank you for sharing your feedback regarding your recent stay at Kasa Niche Hotel Redwood City. We apologize for any inconvenience caused by the size of the room. Our rooms are designed to prioritize comfort and a good night's sleep. However, we understand your need for a space to work and will take your feedback into consideration to improve our offerings. We appreciate your understanding and patience. If you have any further questions or require assistance, please do not hesitate to reach out to us.Sincerely,Team Kasa
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Maria,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur de Palm Beach Gardens
Publié le 29 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Robert,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Compact but perfect
Publié le 28 janv. 2024 sur HotelsAll great! Very compact, could have used a proper padded chair with a back, and the shower drain was slow, but otherwise really great and great value.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Sean,Thank you for choosing Kasa Niche Hotel Redwood City for your recent stay! We're delighted to hear that you had a great experience with us. Your feedback about the compactness and value of our hotel is greatly appreciated. We apologize for any inconvenience caused by the chair and shower drain, and we will definitely address these issues to ensure a more comfortable stay for our guests in the future. Your valuable input helps us improve, and we're grateful for it. We look forward to welcoming you back on your future travels!Best regards,Team Kasa
par un voyageur
Publié le 24 janv. 2024 sur Expedia
The walls are super think but other than that, all good
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Rachel,Thank you for taking the time to share your positive experience at Kasa Niche Hotel Redwood City! We are delighted to hear that you enjoyed your stay overall. We appreciate your feedback regarding the thin walls, and we apologize for any inconvenience caused. Your feedback is valuable to us as we continuously strive to improve our guests' experience. We will definitely take your comments into consideration for future enhancements. We look forward to welcoming you back on your future travels!Best regards,Team Kasa
par un voyageur
Publié le 23 janv. 2024 sur Expedia
This is AI style renting that leaves you in the rain waiting to get in if things don't work out and problems that can't get solved because people aren't available. TV is really on you because you use your data to transmit to their TV through your own apps on your device. Noisy area.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Thomas,We're genuinely sorry to hear about the challenges you encountered during your stay with us. It's disheartening to learn that your experience didn't align with the high standards we strive to uphold at Kasa.Regarding the entry issue, we understand how frustrating it can be to face access difficulties, especially after a long journey. Our aim is always to ensure a seamless and convenient check-in process through our technology, and we regret that this wasn't your experience. We're actively working to enhance our systems to prevent such occurrences in the future.About the TV and data usage, we appreciate your feedback. Our goal is to provide a modern and convenient entertainment experience, but we understand your concerns regarding data usage. We'll certainly take this into consideration as we continually seek to improve our amenities and services.We also acknowledge your comment about the noise level in the area. While we aim to offer accommodations in vibrant locations, we understand that this can sometimes lead to a noisier environment. We'll explore ways to better communicate this aspect of our properties and look for potential solutions to enhance the comfort of our guests.Your feedback is invaluable to us as we strive to provide an exceptional experience for all our guests. Please know that we are here to assist and support you, and we'd welcome the opportunity to discuss these matters further and make things right.Sincerely,Team Kasa
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi Jennifer,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur
A Breeze
Publié le 20 janv. 2024 sur HotelsStayed overnight to celebrate a birthday. Out late, left early. Convenient location- can walk to downtown area. Easy check in and out.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Kasa Niche Hotel Redwood City, Gestion de l’hôtel
Hi, Thank you for choosing Kasa Niche Hotel Redwood City to celebrate a birthday! We're delighted that you had a pleasant overnight stay. Our convenient location allows easy access to the downtown area, making it convenient for our guests to explore. We're also glad to hear that the check-in and check-out process was hassle-free. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Best regards,Team Kasa
