Ratings based on 886 Guest Reviews

Hear it directly from our travellers
3.5 out of 5
90% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 15, 2024
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 29, 2024 on Expedia
3 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 24, 2024 on Expedia
4 out of 5
by A traveller

Posted Jan. 22, 2024 on Expedia
Great location for enjoying the Marina area. Close to Chestnut Street shopping and dining options, transportation to Fisherman's wharf area is close by too.
1 out of 5
by A traveller

Posted Jan. 21, 2024 on Expedia
Rude, rude & imcompetent personnel & very shady behavior especially when it comes to money… I had already paid upfront & in advance for a full week online via Expedia… at the front desk a very rude lady ssid she was not gonna give me my room nor my bags & things I had left them in a secured storage room unless I gave her another $200 cash right there & then… I asked her to let me speak to her manager, she said the hotel has no manager… I called 911… after 5 minutes she called them on me… officers never showed up… I immediately called Expedia, got a full refund, and booked at Motel 6 right across the street which is much nicer & better… I’ll never ever book at Surf Motel ever again, they need TO FIRE THAT LADY IMMEDIATELY
4 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 19, 2024 on Expedia
1 out of 5
by A traveller

Posted Jan. 18, 2024 on Expedia
Bed sheets were dirty and not changed from the previous stay. The restroom floors were dirty as well. Everything in that room was dirty and damaged. The only convenient thing was the parking.
4 out of 5
by A traveller

Posted Jan. 11, 2024 on Expedia
Shopping and dining options are close by on Chestnut Street. Lots of transit options close by too.
1 out of 5
by A traveller

Should not be registered at Hotels.com

Posted Jan. 10, 2024 on Hotels
Totally terrible for overall services and facilities. Specifically, 1. Bathroom- Water closet is unstable + Shower fittings are broken and leaking + Temporarily installed shelves for towels and amenities 2. Bedroom- bedsheets and coverings/pillows are too old and not clean. 3. No counter top on lavatory. etc...
1 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 9, 2024 on Expedia
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