Ratings based on 979 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024
The property is conveniently located and is relatively quiet. The rooftop bar was very nice but the food i tasted was very bland. They charge a $45 per day resort fee but you can use the $45 on items purchased the rooftop bar or on site store. So it’s like they are forcing you to spend at least $45 more per day because it’s either use it or lose it. Other than that, it’s a nice hotel and I definitely would recommend.
Comment from Hotel Management
Feb. 27, 2024 by Customer Service, Hotel Management
Laquella, thank you for sharing your thought on the AC Hotel San Juan Condado. We are glad to hear that the location and the rooftop bar met your expectations. As for your concerns around our resort fee, we understand it can be seen as obligatory additional spend, however, our intention is to provide more options for guests to enjoy various amenities. With respect to the food, your feedback is valuable and we'll certainly noify our culinary team. We're elated to know you'd recommend us and look forward to welcoming you back again.
by A traveller from ARCHBALD
Posted Feb. 10, 2024
Extra fee was very high they force you to pay it then give a credit only to be used in hotel limited Rey item very overprice as was hotel room I feel roped off! I plan to never stay in ac Marriott again
Comment from Hotel Management
Feb. 11, 2024 by Customer Service, Hotel Management
Joseph, we're genuinely sorry to hear about your concerns regarding the additional fee and perceived value during your stay. We assure you, it is not our intention to make guests feel this way. The added fees provide an array of services, and we regret if this wasn't communicated effectively to you. Regarding your sentiments about pricing, we continually strive to be competitive within the local market. Your feedback is essential, and we'll certainly review our communication around these aspects. While we understand your disappointment, we truly hope for another chance to provide a better experience in the future.
by A traveller
Posted Feb. 2, 2024 on Expedia
We had a pleasant stay. Everything was clean, the staff was nice and accommodating. They even had little lavender sachets in the lobby for guests to take every night to help you sleep.
Whenever I had a question for the front desk they were very helpful.
There was a mix up with our reservation upon arrival, but it was fixed immediately.
If I had any complaints: the rooftop pool was incredibly small. But we spent our water time on the beaches anyway.
There’s no phone directory in the rooms-but I figured out, just press 0 for the desk.
My biggest disappointment was not being notified about the $45/night fee. You do get a credit toward the rooftop restaurant for that amount per day-but we never used it. Opting to go away from the hotel to eat. I just wish there was some type of warning that I would have to pay an additional $200
Comment from Hotel Management
Feb. 2, 2024 by Customer Service, Hotel Management
Tami, it's great to hear that your stay at AC Hotel San Juan Condado met your expectations in terms of cleanliness and our colleagues' friendliness. The provision of a phone directory and clearer communication of additional fees are areas we will review. In regards to the rooftop pool, we appreciate your understanding despite its size. Nonetheless, we value your feedback and will consider all of your suggestions for improvement. It was our pleasure to host you, and we hope to have another opportunity to do so in the future.
by A traveller
Posted Feb. 1, 2024 on Expedia
The Breakfast Lunch & Dinner Menu For The Hotel Very Limited
Comment from Hotel Management
Feb. 2, 2024 by Customer Service, Hotel Management
Shanese, thank you for sharing your feedback. At AC Hotel San Juan Condado, we continuously strive to cater to diverse dining preferences. We understand that you desired a broader selection and truly appreciate your suggestion. We'll take this into account as part of our ongoing effort to enhance our dining services. Thank you for choosing us, and we hope to have the pleasure of serving you again.
by A traveller
Posted Feb. 1, 2024 on Expedia
Great
Comment from Hotel Management
Feb. 1, 2024 by Customer Service, Hotel Management
Eduardo, it's wonderful to hear you had a fantastic stay at AC Hotel San Juan Condado. We look forward to your return in the future. Thank you for sharing your feedback with us.
by A traveller
Posted Jan. 30, 2024 on Hotels
It’s a nice hotel in a safe good area but I unfortunately paid too much for this place I believe.. I really can’t complain at all about the hotel itself except one thing that really bothered me… instead of having a simple small fridge to store your cold beverages, they have a stupid contraption that is actually a COOLER ! Very stupid.. This cooler probably costs more than a fridge yet they have it. I understand about electrical bill issues but just unplug it! Many trips to the ice machine..
That’s my only gripe.
Comment from Hotel Management
Jan. 31, 2024 by Customer Service, Hotel Management
Patrick, we appreciate your observations about your stay at AC Hotel San Juan Condado. It's great to hear you found the location beneficial and the hotel to your liking. However, we've also noted your feedback about the cooler in the room and understand this caused some inconvenience for you. Rest assured we are constantly reassessing based on guest feedback. We hope to welcome you back soon, potentially offering an even more satisfying experience.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Yexadira, thanks for choosing AC Hotel San Juan Condado and for giving us a positive rating! We're pleased you had a pleasant experience during your stay and we're looking forward to welcoming you back in the future.
by A traveller
Posted Jan. 30, 2024 on Expedia
The Staff were excellent
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Donna, it's a delight to know you found our team members at AC Hotel San Juan Condado exemplary. We're grateful for your feedback and looking forward to welcoming you back on your next visit.
by A traveller
Posted Jan. 28, 2024 on Expedia
They did not offer room service… The food that was available in the hotel was limited. They did not offer valet parking either…
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Gabriela, we regret to hear about your disappointment with the lack of room service and the range of dining options during your stay. We understand the convenience of valet parking is important and it's unfortunate it wasn't available. Rest assured, we're consistently reviewing guest feedback to ensure we strive for improvement. Your remarks have been duly noted and we appreciate you sharing them with us.
by A traveller
Posted Jan. 25, 2024 on Expedia
The property itself was very well cared for. However the food choices in the area were subpar.
Comment from Hotel Management
Jan. 26, 2024 by Customer Service, Hotel Management
Tiffany, while it's delightful to hear the property was well-maintained, it's unfortunate that you found the nearby dining options not to your liking. The area typically offers a variety of culinary experiences and we regret it didn't meet your expectations this time. During your next visit, our team members would be more than happy to recommend some alternative local eateries for you to explore.
