Ratings based on 989 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 26, 2024
The hotel sits on old Spanish army fortifications. The property has a nice pool and a clean, private beach.
Comment from Hotel Management
Apr. 26, 2024 by Yesenia Cabrera, Hotel Management
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!
by A traveller from MINDEN
Posted Apr. 24, 2024
Beautiful property., friendly staff
Comment from Hotel Management
Apr. 24, 2024 by Wanda, Hotel Management
Dear Arlena, Thank you for choosing our Ever Iconic as your home away from home. We are truly glad you enjoyed your stay and our beautiful staff. Hope you choose us again on your next visit.
by A traveller from Hayward
Posted Mar. 11, 2024
The view I saw online when reserved was TOTALLY not what I saw when we arrived. Very disappointed.
Comment from Hotel Management
Mar. 12, 2024 by Wanda, Hotel Management
Dear Gregory, We really apologize for the inconvenience caused to you and your experience. Feedback has been provided to our Executive team in order to use them in our customer experience improvements. Hope you can provide us with another chance in the future.
by A traveller from chicago
Posted Feb. 11, 2024
The hotel and amenities were nice but we didn’t have hot water in our shower so had to change rooms. Otherwise rooms were comfortable. Liked the shampoo, conditioner and soap brands. Areas around the pool needed up dating. Hot tub was broken water was cold jets were broken. Loved the beach and having a dive shop on site. Loved the raft you could swim out to. Beach & Wait staff very helpful. Easy to get drinks & food. Lots of chairs and umbrellas by the pool. Liked the different games you could play. Don’t think you can justify your daily resort fee when hot tub & pool maintenance not up to par. Easy to get transportation into old San Juan. Spa & health club were great massages were really nice.
Comment from Hotel Management
Feb. 11, 2024 by Eric , Hotel Management
Dear Mrs. Vandever, Thank you for taking the time and share your experience regarding your stay with us at the Caribe Hilton. Your feedback is very important for us and the same has been share with our team to improve the level of survey. Thank you
by A traveller
Posted Jan. 30, 2024
Comment from Hotel Management
Feb. 1, 2024 by Wanda, Hotel Management
Dear Maria, Thank you for choosing our property for your visit to Puerto Rico. We are really glad that you enjoyed your time with us. Hope to see you soon!
by A traveller from West Palm Beach
Posted Jan. 30, 2024 on Expedia
overpriced hotel, it’s like staying in a holiday inn in the US but paying 500 a night. Would not recommend, extremely expensive drinks and food as well.
Comment from Hotel Management
Jan. 30, 2024 by Yesenia Cabrera , Hotel Management
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please pass by the front desk and ask for me to make it right for you!
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Eric, Hotel Management
Thank you for taking the time and share your experience!We appreciate your high score. We hope to see you again in the near future.
by A traveller
Posted Jan. 30, 2024 on Expedia
Cab drivers rip you off on Hilton Property
Comment from Hotel Management
Jan. 30, 2024 by Yesenia Cabrera , Hotel Management
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please pass by the front desk and ask for me to make it right for you!
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Yesenia Cabrera , Hotel Management
Thank you for taking the time to review your recent stay at the Caribe Hilton. We appreciate your feedback and we are glad to hear you enjoyed your stay with us.
by A traveller
Posted Jan. 29, 2024 on Expedia
Great location. Beautiful hotel. Awesome views.
Comment from Hotel Management
Jan. 30, 2024 by Yesenia Cabrera , Hotel Management
Thank you for taking the time to review your recent stay at the Caribe Hilton. We appreciate your feedback and are glad to see you are enjoying your stay with us.
