Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2024 sur Wotif
It was a great place to stay in
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Bay and Basin Management, Gestion de l’hôtel
Thanks so much Linda. We look forward to you staying with us again. Best wishes for your 2024 travels!
par un voyageur
Publié le 9 févr. 2024 sur Wotif
We booked and stayed at this place on the 9th of Feb 2024, our nights stay involved no sleep, as there was someone continually up and down the hall humming ! A door opening and shutting throughout the early hours, someone on a mirophone or intercom telling them ( whilst they knocking on a door outside i believe) to get back in the door at around 5AM !!! loud music, swearing that was out of control . My guess was it was maybe a permanent tennant ! Not quiet sure! We had no choice but to bail out of this place at around 5.30 AM ! And leave strategically so as we didnt upset or disturb this person ! Shower had sand all through it ! Lighting was terrible in our room , you could not sleep on the bed as it was beyond its useable service. I wasnt going to write this review ! As i left the owner a text this morning explaining whats gone on and therefore asking for a return call so we could chat about a refund etc ! All i got back from this lady was “Great” and no return call !!! Be vary wary staying in this place !!!! This is the first time i have ever complained about anything !!
par un voyageur
Publié le 28 janv. 2024 sur Wotif
Pretty good location and good value for money.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Bay and Basin Management, Gestion de l’hôtel
Thank you so much. We are happy you enjoyed our location. There is a lot to see and do!
par un voyageur
Publié le 26 janv. 2024 sur Wotif
Nice place
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Bay and Basin Management, Gestion de l’hôtel
Thank you so much. We appreciate your feedback!
par un voyageur
Publié le 10 janv. 2024 sur Wotif
Very good place to stay and the owners were lovely. Will definitely be back as we have zero complaints.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Bay and Basin Management, Gestion de l’hôtel
Hi Amanda thanks so much for your lovely review. We look forward to you staying with us again!
par un voyageur
Publié le 29 déc. 2023 sur Expedia
There was a dog in the room next to mine
I am not sure if this motel allowed pets
No reception in the motel
No one cleaned my room all my stay
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Bay and Basin Management, Gestion de l’hôtel
Hi Ahmad we do offer very limited pet stay accommodation with strict guidelines. If there was a concern we would have assisted if you had let us know while staying.We generally do not attend to housekeeping in the first 24 hours of a 2 night stay however if you have any requests we are only a call of message away and you can always leave your room service tag on your door otherwise we find guests appreciate their privacy.Please always contact your accommodation provider when staying with any concerns to ensure that you have the best possible stay.
par un voyageur
Publié le 20 déc. 2023 sur Hotels
The place was clean and tidy. However, the air conditioning did not work properly. Although the manager gave us reassurance that there was nothing wrong with the a/c, the unit still did not provide any cool air the entire time it was on. The pillows were also not very comfortable. Overall, the stay was ok but could have been better.
par un voyageur
Publié le 14 déc. 2023 sur Wotif
Aweful people, dirty room - you can only contact them by phone and they do not pick up.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Bay and Basin Management, Gestion de l’hôtel
Dear Hilton we have been in contact by phone, text message and via our platforms. As we received a stream of messages to our mobile contact number from you after hours we made the reasonable request to continue correspondence via the expedia platform. We answer many calls each day and of course could not operate a business without taking calls. Rather than continuing communication through the booking message centre to work together to understand your concerns you have attempted to damage our business by leaving unpleasant and personal reviews. As stated previously you contacted us demanding a refund 4 days after leaving and sent images of a room that had clearly been used. We have investigated to the best of ability but are perplexed as to why you did not call us on the evening of your stay with concerns rather than setting up with a blow up mattress. We always do our best to resolve any concerns WHILE guests are staying to ensure the best experience. We do encourage you to contact your accommodation provider while staying to ensure your best experience when travelling next time.
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Bay and Basin Management, Gestion de l’hôtel
Thanks so much Erin. We look forward to you visiting again!
par un voyageur
Publié le 3 déc. 2023 sur Wotif
Clean room, good size though bar fridge a little noisy when sleeping and probably needs replacing.
Front door bangs loudly if left to shut itself so it would be good to have a sign requesting guests consider others and close it quietly.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Bay and Basin Management, Gestion de l’hôtel
Hi Andrea thank you for your review. Most of our fridges are under 12 months old but we thank you for letting us know so that we can investigate.We understand that guests rely on their fellow guests to be considerate to each other while staying and apologise for any additional noise. Best wishes for your travels!
