Note fondée sur 229 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Benoit de Paris
Publié le 27 sept. 2015 sur Hotels
Les bungalows qui constituent les logements de l'Hôtel sont de très grande qualité. Le service est impeccable. Le lieu idéal pour se ressourcer près de Santa Fe.
par un voyageur
Overpriced
Publié le 7 sept. 2011 sur HotelsUn resort qui a beaucoup de prétentions. Bien que tout à fait confortable, il ne peut raisonnablement prétendre à l'exception. La direction générale n'est pas du tout à la hauteur et la clientèle vulgaire. Le rapport qualité/prix est tout à fait médiocre.
par un voyageur
Just Not a Good Four Seasons experience
Publié le 11 janv. 2024 sur HotelsI’ve stayed at 18 different Four Seasons properties around the world. This one is just not worthy of the Four Seasons name.
I don’t even know how to explain it - maybe it was just because we came in January, and maybe that’s a rotten time to come. Starting with an unbelievably foul methane smell right at the front desk, to agonizingly slow service in the bar, to no-show services that were offered,…….it was just a not-good experience.
Even great hotels get it wrong sometimes, so I’m just going to assume this was one of those times. It seemed like it just wasn’t meant to be.
We won’t be back, and we suggest if you are going, do it some other time than January. Just bein’ honest.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Natalie D. Reservations Manager, Gestion de l’hôtel
Thank you for taking the time to provide your feedback for your stay. We are so sorry your stay didn't meet your expectations. Our management team would love the opportunity to reach out directly to follow up on your feedback. If there is a good way to connect, please let us know and we will reach out directly.
par un voyageur
Publié le 21 oct. 2023 sur Expedia
Nice property outside Santa Fe with amazing rooms
Commentaires de Gestion de l’hôtel
1 nov. 2023 par Natalie D. Reservations Manager, Gestion de l’hôtel
Thank you so much for taking the time to provide your review. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Come on Four Seasons, get with it...
Publié le 14 juill. 2023 sur HotelsEverything and everyone was excellent. But for environment conscientious guests it was a disappointment that they did not give the opportunity to let the guests decide to reuse towels and bed linens, there was no recycle waste basket in the room and in the restaurant and bar they are still using plastic straws...
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Natalie D. Reservations Manager, Gestion de l’hôtel
Good Afternoon Marie-Helene,Thank you so much for taking the time to provide feedback and a review from your stay. I am so pleased you enjoyed your stay and thank you for providing opportunities in our continuing efforts towards a greener property. I hope we have the opportunity to welcome you back in the future.
par un voyageur
Publié le 5 mai 2023 sur Expedia
Oh my. This should not be a Four Seasons branded property at all. Nearly empty with guests, and after seeing their outdated, grubby pool area and other amenity areas, we checked out within the hour and moved to another hotel (with thanks to the Four Season general manager who facilitated this at my request). We will try this "resort" again after they complete a promised (long-overdue) renovation later in 2023.
par un voyageur
Accommodating and friendly
Publié le 17 mars 2023 sur HotelsThe staff was so friendly and accommodating. Beautiful views. Heated outdoor pool, we swam in the March rain.
Commentaires de Gestion de l’hôtel
17 mars 2023 par Roberto, Gestion de l’hôtel
Thank you for staying and visiting us.Looking forward to seeing you again in a near future.Four Seasons Santa Fe Family
par un voyageur
Publié le 17 mars 2023 sur Expedia
The in-room fireplace service was an excellent touch during the March season when the nights are still a bit chilly.
Commentaires de Gestion de l’hôtel
17 mars 2023 par Roberto, Gestion de l’hôtel
Thank You for sharing your experiences in the resort.Looking froward to seeing you here again in a near future.
par un voyageur
Publié le 17 févr. 2023 sur Expedia
par un voyageur de ORLANDO
Publié le 26 oct. 2022 sur Expedia
The hotel was below our expectations for a Four Season property. Well below. We arrived to find out that there was no food service after 10:30 PM, including room service. The following morning we ordered breakfast, but the entire order was wrong. To the managers credit he comped the breakfast. That night again we ordered food, after we ate went to bed, the next morning ants were all over the plates in our room. The entire hotel service was slow, poorly trained for Four Seasons standards. There were a ton of little things that just added up and up, like several times we went in and out there was no door opening, the staff was on the phone. There was only one food option on the property, bar food, this was the same menu for the bar, the restaurant and room service. The bright spot was the manager Roberto, who gave us a credit upon leaving and listened to our experience. We will certainly not return and like all our experiences we will share how poor it was with friends and family. The Four Seasons can do better at this property.
