Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 avr. 2023 sur Expedia
Emplacement, vue magnifique, piscine chauffée.
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Francisco, Gestion de l’hôtel
Hi Alain, thank you very much for your review, we are glad to hear that you enjoyed the whole experience during your visit. happy travels!
par un voyageur
Publié le 22 août 2022 sur Hotels
Fantastic place with fantastic people
par un voyageur
Publié le 31 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2021 par Casas Viejas by Masaya Team, Gestion de l’hôtel
Apreciado M, muchas gracias por tu visita y por dejar una calificación.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
This is a beautiful hostel, i thought it was a hotel. I wasn't aware that you had to drive on a rough road up the mountain, i found out 2hrs before we got our car rental. They do provide transportation but we found out last minute. The food at restaurant was really good and the service is great. The beds are hard but not an issue for me.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par F, Gestion de l’hôtel
Hi Erika, Thank you for your kind words about our hostel! We're delighted to hear that you found it beautiful and enjoyed the restaurant's delicious food along with great service. We apologize for any inconvenience regarding the rough road up the mountain and the last-minute awareness about transportation options, during the booking confirmation we send information about the different ways to get to our property. We're also glad to hear that the firm beds weren't an issue for you. Safe travels!
par un voyageur
Publié le 14 févr. 2024 sur Expedia
This property is unique in regards to its situation and it has a great setting; position of rooms, pool, dining area, ... . But it is very difficult to access and you would be limited to food, drink, and tours offered by the property.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par F, Gestion de l’hôtel
Hi Ed, thank you very much for your review, it makes us very happy to know that you enjoyed all the experience we offer during your stay, on the other hand we understand that getting to our little natural paradise is often adventurous so we offer a wide range of products to make the experience memorable. Safe travels!
par un voyageur
Publié le 19 juin 2023 sur Hotels
par un voyageur
Excellent hideaway lodge!
Publié le 6 déc. 2022 sur HotelsKawa is an incredible place to stay. The views are breathtaking, the hot tub is a great addition. The food is very good and you can tell the staff really care - everyone we encountered wanted everything to be just right.
par un voyageur de Centennial
Publié le 5 déc. 2022 sur Expedia
We enjoyed the stay and beautiful surroundings and will likely return in the future. As a hostel, amenities and room service in the private rooms are not to be expected.
The staff was terrific and very friendly.
Two improvements would significantly improve the customer experience, especially when the hostel is operating at full capacity (which was the case during our multiple day visit):
1) There was little adherence to posted rules.
Smoking in the eating area and other posted areas was common throughout our visit. The staff had not been properly trained to correct the situation.
Asking to shower before entering the pool was ignored (although we did see two people shower beforehand). Correcting these well posted rules and a couple of other minor infractions are very easily corrected will improve the customer experience for everyone.
2) I find that the practice of inviting a fairly large group of "day-use" students to be a bit off putting. The hostel was at full capacity and didn't need more high energy people pretty much taking over the pool and food service.
Certainly, the staff, facilities, and location makes up for a some of these deficiencies.
Commentaires de Gestion de l’hôtel
12 déc. 2022 par Francisco, Gestion de l’hôtel
Hi Gerald, thank you very much for your time writing this review, we are very glad that you enjoyed the attention of our staff, the facilities of our natural environment and the overall experience during your visit, the visit of the students was part of a social work with children in the area, we will take into account all the recommendations to continue improving and thus provide the best service. Happy travels!
par un voyageur
Publié le 26 mai 2022 sur Expedia
A really peaceful place to stay with lovely staff, delicious food, stunning views, and a great place to make friends. Definitely a place I would consider going back to. This is the place to go if you wanna get away from it all.
par un voyageur
Increíble
Publié le 25 mai 2022 sur HotelsIncreíble lugar
