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Four Points by Sheraton Santiago

Property class: 3.5
3.5-star hotel near Costanera Center

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Photo gallery for Four Points by Sheraton Santiago

Outdoor pool
2 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Room, 1 King Bed
Outdoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Santa Magdalena No 111, Santiago, Region Metropolitana, 751 0038
  • Place, Sculpture Park
    ‪3 min walk‬
  • Place, Costanera Center
    ‪5 min walk‬
  • Place, Clínica Indisa
    ‪11 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

Deluxe Two Double Room With City View

  • Sleeps 2

Deluxe King Room with City View

  • Sleeps 2

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(38 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Corner

Deluxe Suite, 1 King Bed, Corner

Deluxe Suite, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Double Bed Room

  • Sleeps 2

Junior Suite, 1 King To 1 King Suite, Corner Room

  • Sleeps 2

Deluxe Suite, 1 King To 1 King Suite, Corner Room

  • Sleeps 2

Deluxe Guest Room, King To 1 King And 1 Queen

  • Sleeps 2

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About the area

Santiago

Heart of Santiago.With a stay at this Providencia hotel, you'll be within half a mile (1 km) of Costanera Center and 2 miles (3 km) of Clinica Santa Maria. San Cristobal Hill and National History Museum are also within 3 miles (5 km).

What's nearby

  • Sculpture Park - 3 min walk - 0.3 km
  • Costanera Center - 5 min walk - 0.4 km
  • Gran Torre Santiago - 6 min walk - 0.5 km
  • Apoquindo - 9 min walk - 0.8 km
  • Clínica Indisa - 11 min walk - 0.9 km

Getting around

  • Los Leones Station - 4 min walk
  • Parque Almagro Station - 7 min drive
  • Santiago Intl. Airport (SCL) - 25 min drive

Restaurants

  • ‪Baco - ‬1 min walk
  • ‪Café Ka - ‬1 min walk
  • ‪Piso Uno - ‬1 min walk
  • ‪Le Bistrot - ‬1 min walk
  • ‪Tacu Tacu - ‬1 min walk

About this property

Four Points by Sheraton Santiago

3.5-star hotel near Costanera Center
Four Points by Sheraton Santiago offers its guests an outdoor pool and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, 5 meeting rooms, and coworking spaces are available. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Santiago. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Santiago hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Four Points by Sheraton Santiago offers 127 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include change of bedsheets.

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May 3 - May 4
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Secured, covered self parking on site (CLP 9,000 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; CLP 18,000 to 20,000 for adults and CLP 18,000 to 20,000 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Health club
  • Library
  • Outdoor pool
  • Private wine tours
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 45000.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 18000 to 20000 for adults, and CLP 18000 to 20000 for children
  • Airport shuttle fee: CLP 38000 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: CLP 9000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CLP 45000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in November and close in April.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

FOUR POINTS SANTIAGO
FOUR POINTS SHERATON Hotel SANTIAGO
FOUR POINTS SHERATON SANTIAGO
SANTIAGO FOUR POINTS
SHERATON FOUR POINTS SANTIAGO
SHERATON SANTIAGO FOUR POINTS
Four Points Sheraton Santiago Hotel
4 Points By Sheraton Santiago
Four Points By Sheraton Santiago Hotel Santiago
Four Points by Sheraton Santiago Hotel
Four Points by Sheraton Santiago Santiago
Four Points by Sheraton Santiago Hotel Santiago

Four Points by Sheraton Santiago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 366 out of 686 reviews
Rating 8 - Good. 231 out of 686 reviews
Rating 6 - Okay. 60 out of 686 reviews
Rating 4 - Poor. 18 out of 686 reviews
Rating 2 - Terrible. 11 out of 686 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Dennis, Santiago

Stayed 1 night in Jan 2026

10/10 Excellent

MARCOS

Stayed 8 nights in Jan 2026

10/10 Excellent

Marcio José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2026

10/10 Excellent

Michael, Sammamish

Stayed 1 night in Jan 2026

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service
Excellent
Stayed 2 nights in Jan 2026

8/10 Good

Glauco

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice area.
Stayed 2 nights in Dec 2025

8/10 Good

Ryan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
clean room, friendly staff, tasty breakfast, good area
Stayed 1 night in Dec 2025

10/10 Excellent

Carly

Liked: Cleanliness, property conditions & facilities
Totally equipped for what we wanted
Stayed 1 night in Dec 2025

4/10 Poor

Roi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola No me gustó ya que desde el primer día todo estuvo mal. Ej: jabón, shampoo y acondicionador vacíos, informé y un día pusieron uno, al siguiente día otro y me tocó a mí bajar para que me dieran el tercero (el acondicionador). La habitación olía mal, asumo que la alfombra tiene mucho que ver en esto, el baño olía a cañeria, la ducha siempre que la "limpiaban" la dejaban con pelos y hay moho en las esquinas (opte por no aceptar las "limpiezas" algunos días). No me gustó nada, pensé que al informar esto me harían cambio de habitación ya que me estaba quedando más de 7 noches, pero no, decían "lo arreglaremos" y al final preferí callarme ya que me siento incómoda de tener que pedir cosas básicas al uno hospedarse. En fin, no repetiría tampoco recomendaría. Calidad precio no es compatible.
Stayed 7 nights in Dec 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Yes
Stayed 7 nights in Nov 2025

10/10 Excellent

Anu

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

10/10 Excellent

Masatoshi

Stayed 2 nights in Nov 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender Angelica, housekeeping staff, restaurant staff, front desk staff, and doorman are all exceptionally professional in the performance of their duties. And each of them made me feel genuinely welcome to stay in their hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, room comfort
O hotel atendeu nossa expectativa. Merece destaque a atenção de seus funcionários, sempre gentis e prestativos. A estrutura do quarto e a localização também merece reconhecimento.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chiu Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 2 nights in Oct 2025

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful city and nice hotel close to everything
Stayed 1 night in Sep 2025

10/10 Excellent

Juan martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente hotel, la gente , la atencion y sobre todo las personas que limpian , me olvide 2 camperas y me la recogieron y las recibi 10 dias deapues, gracias
Stayed 1 night in Sep 2025

10/10 Excellent

Rinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
The locativo
Stayed 6 nights in Jul 2025

6/10 Okay

Adalberto

Travelled with family
Disliked: Staff & service

Good expctation but the end

I had high expectations, but what happened on the last day marked my stay. I forgot my GoPro inside the locker with all the videos from our trip. I contacted the hotel, but they initially informed me they hadn't found it. I requested the hallway video from my floor. They replied me that found the camera, but I've been contacting them for 15 days, and each day there are more difficulties in getting it delivered. My family stay lasted from July 22nd to 29th, 2025. I'm losing hope of getting it back.
Stayed 7 nights in Jul 2025

10/10 Excellent

Siu Fen

Stayed 1 night in Aug 2025

10/10 Excellent

Andreia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Jaime França

Stayed 3 nights in Jul 2025

10/10 Excellent

Jesuino

Stayed 6 nights in Jul 2025

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

MARCOS AURELIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025