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NH Collection Plaza Santiago

5.0 star property
5-star luxury hotel near Costanera Center, connected to a shopping center

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Photo gallery for NH Collection Plaza Santiago

Premium Room | View from room
Lobby
Property amenity
Junior Suite
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Pet-friendly
  • Gym

Explore the area

View in a map
Avenida Vitacura 2610, Santiago, Region Metropolitana, 7550098
  • Costanera Center
    ‪2 min walk‬
  • Plaza de Armas
    ‪5 min drive‬
  • San Cristobal Hill
    ‪7 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬

Room options

View all photos for Superior Room

Superior Room | View from room

Superior Room

9.2 out of 10
Wonderful
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, City View

View from room

Superior Room, City View

8.6 out of 10
Excellent
(11 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room | View from room

Premium Room

9.2 out of 10
Wonderful
(9 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (View, Extra Bed 2 adults + 1 child)

View from room

Superior Room (View, Extra Bed 2 adults + 1 child)

8.8 out of 10
Excellent
(5 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

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About the area

Santiago

Providencia stay.At this Providencia hotel, you'll be steps from Costanera Center and within a 15-minute walk of Drugstore. Also, San Cristobal Hill is within 3 miles (5 km) and Plaza de Armas is within 6 miles (10 km).

What's nearby

  • Costanera Center - 2 min walk - 0.2 km
  • Parque Arauco Mall - 3 min drive - 3.7 km
  • Plaza de Armas - 5 min drive - 5.1 km
  • Palacio de la Moneda - 6 min drive - 5.8 km
  • San Cristobal Hill - 7 min drive - 3.1 km

Getting around

  • Tobalaba Station - 6 min walk
  • Parque Almagro Station - 8 min drive
  • Santiago Intl. Airport (SCL) - 28 min drive

Restaurants

  • ‪Johnny Rockets Costanera Center - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Take a Wok - ‬2 min walk
  • ‪The Crêpe Café - ‬3 min walk
  • ‪Hard Rock Cafe Santiago - ‬3 min walk

About this property

NH Collection Plaza Santiago

5-star luxury hotel near Costanera Center, connected to a shopping center
NH Collection Plaza Santiago offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center, 9 meeting rooms, and limo/town car service are available. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury NH Collection Plaza Santiago. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

  • 1 building
  • 159 guestrooms or units
  • 21 levels
  • Built in 1990
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Plaza Santiago offers 159 accommodations with minibars and espresso makers. Pillowtop beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, German, Portuguese, Spanish

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 50 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 13 to 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 49-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to February 2:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13 to 32 per person
  • Airport shuttle fee: USD 60000 per vehicle (roundtrip)
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Radisson Plaza Santiago
Radisson Plaza Santiago Hotel
Radisson Santiago Plaza
Radisson Santiago Plaza Hotel
NH Collection Plaza Santiago Hotel
NH Collection Plaza Santiago
NH Collection Plaza Santiago Hotel
NH Collection Plaza Santiago Santiago
NH Collection Plaza Santiago Hotel Santiago

NH Collection Plaza Santiago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1004 reviews
Rating 8 - Good. 293 out of 1004 reviews
Rating 6 - Okay. 91 out of 1004 reviews
Rating 4 - Poor. 39 out of 1004 reviews
Rating 2 - Terrible. 20 out of 1004 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Better experience this time

OK this time around everything was great (thanks to Paul). Although I was not upgraded, I was finally put in a room where both the internet connectivity and the television was working properly. The only hiccup is on Sunday, breakfast was supposed to finish at 12:00 pm. When I arrived at 11:30, the little hot food that was left was cold and the staff had already put half of the breakfast food away. They should tell people that breakfast really ends some time before 11:30 instead of 12:00 PM.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff beautiful hotel

I was getting discouraged about this hotel and was literally going to give it low score and a terrible review mainly due to the intermittent internet connections after moving twice and non-functioning televisions. However, there was one hotel staff member that completely changed my perspective whose name was Paul. He literally went out of his way above everyone else to make sure my week long stay as was what I expected as a NH Collection Platinum member and succeeded in resolving the issues I had with the internet.
Stayed 5 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel..horrible internet.

Everything was perfect until I changed rooms. The internet was fast but intermittent with frequent disconnects. It was extremely difficult to maintain consistent connectivity during conference calls.
Stayed 1 night in May 2025

10/10 Excellent

Luis Gerardo Navarro

Stayed 1 night in May 2025

6/10 Okay

Jasmine

Travelled with family and small children
Not what I expected from a 5 star hotel, was somewhat run down in the room and dirty. The room was spacious though. Service wasn’t that inviting or friendly. The lobby was nice. They said they charge $15 an hour for early check in but they said they didn’t have a room ready until 3PM, they didn’t seem busy AT ALL so we were skeptical about that. We went during off season too and I doubt they were booked to capacity because we barely saw anyone there. Our flight arrived at 5AM and couldn’t check in by 3PM but they let us leave our luggage there. We were pregnant and with a toddler. Overall was okay but would book a different hotel next time.
Stayed 2 nights in May 2025

10/10 Excellent

Idalia

Stayed 2 nights in Apr 2025

8/10 Good

Carlos, Fulshear

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

Business traveller
Disliked: Staff & service
The room was ok, showing a bit of wear and age. The big window was nice. Check-in wasn't great, I had to wait until exactly 3 pm to check into my room, even though the room was likely ready beforehand. When I asked about Expedia Gold and VIP benefits the staff looked at me like I was from a different planet. Location is good, but there are better, more friendly hotels nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Stayed 1 night in Mar 2025

10/10 Excellent

BENJAMIN, PALM SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, next to the shopping center, next to a great fum, next to great restaurants, and in walking distance to San Cristobal park for walking and jogging.
Stayed 1 night in Mar 2025

2/10 Terrible

Yu-May

Stayed 4 nights in Feb 2025

10/10 Excellent

Vivian

Stayed 2 nights in Mar 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very conveniently located and the main lobby area was really great. The food and drink were not expensive. However the rooms and else where in the hotel were very tired and in need of modernisation And the railings in the lifts were smeared I felt I couldn’t hold onto them. Our room was clean but there were chips out of the table and the area around the sink in the bathroom was chipped also. The swimming pool however was great and we really enjoyed swimming after a days sight seeing. The shower rooms were a bit old and worn . All said though we thoroughly enjoyed our stay in Santiago and very much looking forward to coming back to the hotel . It was unfortunate that there was a country wide power cut in the middle of our stay although the hotel had there own generator so we weren’t out of power for too long well done
Stayed 2 nights in Feb 2025

10/10 Excellent

OVIAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2025

2/10 Terrible

Omar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Taiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and safe to stay solo or with family

The place is very well maintained, organized and near the places we were looking for. Good location and safe We would recommend the hotel for other people
Stayed 2 nights in Feb 2025

2/10 Terrible

Omar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Worst hotel experience of professional life.

Upon arrival at 11 pm, after a long trip, I was informed at the reception of this hotel that there was no room available for me. Note, I had done my check-in through a link provided by the hotel 2 days earlier, where I was even assigned room 701. I was then transferred to another, where in the next morning I was told the truth. My room was given to somebody else coming in a big group in a cruise, completely different from the excuse I received before. I travel constantly around the world, more than 150 nights per year in hotels. In the last month alone I was in Australia, Thailand and Singapore. Never I have been treated with such a low level of respect and complete lack of professionalism. This is a hotel to be avoided at all costs.
Stayed 1 night in Feb 2025

4/10 Poor

Janice

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Lobby is stunning, room was run down. Noisy even on 16th floor. Pool was ok but only 4 chaise lounges. Mold in shower, peeling paint on ceiling, hole in duvet cover. Mostly upset about the $26usd cab ride the front desk arranged… uber charged $8 for return trip.
Stayed 5 nights in Feb 2025

10/10 Excellent

Marianne, Burlington

Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Stayed 2 nights in Jan 2025

10/10 Excellent

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good and met our needs, Breakfast and dinner, so-so, nothing out of the ordinary.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Younan

Liked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Diego

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness could improve and lobby staff can be friendlier /more courteous
Stayed 8 nights in Jan 2025