Ratings based on 969 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice stay overall
Posted Mar. 3, 2024 on HotelsNice location and very receptive staff. Reasonably good breakfast and happy hour. Nice views of city from top ( breakfast area)
Checked us in early in the morning. No complaints!
by A traveller from RICHMOND
Posted Mar. 2, 2024 on Expedia
Great place
by A traveller
Posted Feb. 8, 2024 on Expedia
Great location! Amazing hotel staff
by A traveller
Posted Jan. 29, 2024 on Hotels
by A traveller
Posted Jan. 21, 2024 on Expedia
by A traveller
Posted Jan. 13, 2024 on Hotels
by A traveller
Posted Jan. 10, 2024 on Expedia
The first day housekeeping did not come to clean our rooms (we had 2 rooms) until 6:17 pm. By that time we were already getting ready to go out to dinner so we had to decline the cleaning.
by A traveller
Posted Jan. 8, 2024 on Expedia
Beautifully appointed. Great breakfast buffet at Terraco Jardim. Excellent location in a safe neighborhood with many dining options nearby. Friendly and service oriented staff.
by A traveller
Posted Jan. 8, 2024 on Expedia
by A traveller
6 hours to get a baby crib, but got late checkout
Posted Jan. 7, 2024 on HotelsIt started rather well. Received a glass of espumante and the lobby is nice. The room was good with a desk and comfy bed. The big minus with the room is that they don’t have free water bottles. It’s not many hotels I been to that don’t provide free bottled water.
Anyway, the big problem is their management and service. Received welcome emails asking what I need and so on. Told them that a baby crib is important to have in the room when we arrive. They said it will be sorted. When I entered the room, there was no baby crib so went down to speak with them. We’ll send one straight away, they said. Turns out that I took 6 hours and 4 visits to the reception to receive it. Every time I asked- they said it will be sent straight away. Otherwise they offered a very late check out that was much appreciated.
