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Grand Park Otaru

Property class: 4
4-star ski hotel near Otaru Canal, connected to a shopping center

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Photo gallery for Grand Park Otaru

2 restaurants, dinner served, Japanese cuisine
Japanese Style Suite Room, Non Smoking, Ocean View
Exterior
Chapel
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
11-3 Chikko, Otaru, Hokkaido, 047-0008
  • Place, Shin Nihonkai Ferry
    ‪11 min walk‬
  • Place, Sakaimachi Street
    ‪2 min drive‬
  • Place, Otaru Canal
    ‪3 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪37 min drive‬

Room options

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking

  • Bay view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View

8.8 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(15 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 7
  • 4 Twin Futons

View all photos for Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Futons

View all photos for Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

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About the area

Otaru

Near the slopes.You'll find Shin Nihonkai Ferry and Otaru Music Box Museum within 2 miles (3 km) of this hotel. Sakaimachi Street and Kita-no-homare Brewery Shusen-kan Museum are also within 2 miles (3 km).

What's nearby

  • Shin Nihonkai Ferry - 11 min walk - 0.9 km
  • Sakaimachi Street - 2 min drive - 2.0 km
  • Otaru Music Box Museum - 2 min drive - 2.0 km
  • Suitengu - 3 min drive - 2.4 km
  • Otaru Canal - 3 min drive - 2.7 km

Getting around

  • Otaru-Chikkō Station - 9 min walk
  • Inaho Station - 18 min drive
  • New Chitose Intl. Airport (CTS) - 85 min drive

Restaurants

  • ‪回転寿司 魚一心 小樽店 - ‬10 min walk
  • ‪テラスブラッセリー - ‬11 min walk
  • ‪美園 ウイングベイ小樽店 - ‬8 min walk
  • ‪マクドナルド - ‬9 min walk
  • ‪モスバーガー ウイングベイ小樽店 - ‬8 min walk

About this property

Grand Park Otaru

4-star ski hotel near Otaru Canal, connected to a shopping center
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Otaru hotel.

  • 296 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Ski equipment storage
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Grand Park Otaru offers 296 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and toilets with an electronic bidet.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

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Hotel Torifito Otaru Canal
Otaru
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, 1,000 reviews
The price is CA $64
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Hotel Torifito Otaru Canal

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Shopping
  • Ski storage

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Grand Park Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews
Rating 8 - Good. 312 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Stayed 2 nights in Jan 2026

10/10 Excellent

Qing

Liked: Cleanliness, amenities, property conditions & facilities
We had a Japanese style room. Very comfy and Great view!
Stayed 1 night in Dec 2025

10/10 Excellent

Cheng, Sammamish

Stayed 4 nights in Dec 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
I have always known this particular hotel very well since my teens, and have always stayed here with my family during most of our overseas trips to Hokkaido for the past decade or so. Now, I've conquered it and stayed here alone. The room was comfortable and was just the way I remembered it, especially the surroundings of the entrance hall. The staff were very hospitable and one of them went as far as assisting me with my baggage to the cab when I checked out. Waking up to the views of the Sea of Japan was one of the most memorable aspects of my stay here. Otaru-chikko Station was also located nearby, which was convenient for me to access my railway day trips. When I checked out and informed them that I had baggage, they offered to get a cab for me to Otaru Station, which was a huge bonus. Whenever booking this hotel, remember the golden rule to always reserve a room facing the Sea of Japan. Thank you, Grand Park Otaru, for such a wonderful stay over the Christmas break! Whenever I do get the chance to come to Hokkaido again, I shall gladly come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Yuen Yee Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is my second stay in this week and in between a ski resort trip. The whole experience is so different and the staff is very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Chelsea

Stayed 3 nights in Dec 2025

2/10 Terrible

Yuen Yee Amy

Liked: Cleanliness
Disliked: Amenities
Horrible the booking said it includes free breakfast and I am being charged for breakfast for 2 kids
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 4 nights in Dec 2025

10/10 Excellent

Connor

Liked: Cleanliness, amenities, property conditions & facilities
Staff spoke fluent English
Stayed 1 night in Nov 2025

10/10 Excellent

yudai

Liked: Cleanliness, staff & service, amenities
very perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Wai Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Stayed 5 nights in Nov 2025

6/10 Okay

Chik Keung

Travelled with group
Liked: Cleanliness, staff & service
酒店外觀不錯，房間向海的景觀很好，但房間設施有點老化，沖涼水速只算合格，地氈有啲舊，早餐還可以，泊車方便，但收費則比較貴，最不滿意是咁大的酒店，竟然沒有大浴場，失去在日本的浸浴文化。
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I think the overall experience staying at Grand Otaru was pleasant and enjoyable. However, the room we stayed in had a slight odor, and while the ocean view was nice, an old wall partially obstructed the full scenery. The daily buffet could also be improved, especially when compared to the outstanding experience at Tsuruga Forest Akan Resort. Nevertheless, I still gave the hotel 5 stars, as Otaru itself left an unforgettable impression with its magical city vibe.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, especially the front desk which was very helpful. The breakfast buffet was outstanding. The Wagyu Steak Dinner waiter wand waitress (on Thursday evening, 11/6/25) were also exceptional with their service ensuring we had the Ultimate dining experience!
Stayed 6 nights in Nov 2025

8/10 Good

Allan, Huonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got off at the closest station to the Grand Park: the OtaruChikko train station: we understood the general directions however it would have been useful to have some clear notice boards long the route: we walked along the outer walkway under cover & eventually found the hotel. The check-in was at the time stated, very professional, received an upgrade & really enjoyed our room on the 11th floor. Just a couple of small negatives: the Nespresso coffee was excellent but only 2 were provided: we asked & were told it would cost $1 each for more: why not just include a couple more? From 10am to 10pm it is really easy to move around the ‘shopping centre’ where the hotel is contained in: outside those hours access to the hotel is via the street: we left at 6.30am and had to drag our luggage up to the station in the open, while it was drizzling: no covered walkway. There are outstanding food outlets metres from the hotel, a supermarket which was amazing to visit and compare in the centre, the room itself was terrific; bed comfy, facilities nice & a good shower with products. Staff were terrific. So, do we think it is worth the $$$ we spent via Expedia: Yes; we think this was good value. Would we stay again; Yes, we would have rated this very high marks, but due to the above ‘irritants’ we finally rate this a 4.5/5. As seasoned travellers, married over 65, we know the value of these honest reviews in deciding on a booking, as we use them as a reference point. Thanks ALGreynomads
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel connected to train station and shopping mall. Needs alittle updating but very ckean
Stayed 2 nights in Oct 2025

8/10 Good

Tae-yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Miyako

Stayed 1 night in Aug 2025

10/10 Excellent

Tadashi

Stayed 1 night in Aug 2025

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we are staying in Grand Park Otaru when we visit Otaru. Proximity to the canal and the eateries makes it our choice
Canals decorated with lanterns
Stayed 2 nights in May 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great sized room with a great view. Safe didn’t work dim bathroom one light out in the bathroom. Basic tv only in Japanese. Breakfast was good, we sat by the window looking at a pile of dirt with weeds growing out of it. Just needs a bit more attention to detail.
Stayed 1 night in Aug 2025

8/10 Good

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Jong Cheol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Susana

Liked: Cleanliness, property conditions & facilities
It was perfect for what we needed.
Stayed 7 nights in Jun 2025

10/10 Excellent

Heung Seok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025