From the moment I checked in, the experience was unacceptable. Unit 310 had large holes in the walls, and the unit had a strong, overpowering smell masked with heavy fragrance. The walls next to the bathtub were visibly moldy and black. The overall first impression was horrible.
The elevators were not working, and the front desk receptionist repeatedly stated, “I don’t normally work this shift,”but she did her best. I was forced to use the back of house stairwell, where the baseboard vinyl strip was laying loose on the floor. The corridor carpet was badly damaged and bubbled throughout the hallway.
This was all observed just from check in to walking to my unit. I only stayed because all other hotels were fully booked, the reviews misleadingly showed an 8.2 rating, and due to exhaustion and lack of available options, I was unable to pursue canceling at the time.