Ratings based on 61 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 7, 2024
The beds are very comfortable and a daily breakfast was provided. Accommodations are clean and tastefully decorated.
Breakfast was a variation of the traditional eggs, tortillas, and potatoes with juice and it was good.
We asked for fruit salad for breakfast and only once received sliced watermelon. It was delicious but not what we asked for. It would have been nice to have variety at breakfast i.e. fruit salad, yogurt, and granola.
The property is conveniently located by the square on a very steep hill, which could be an issue for those with mobility issues. This should be pointed out to would be travelers.
Also, due to the proximity to downtown, DURING Holidays and Festivities it is extremely loud until 4 am in the morning. Please be sure to carefully consider the time of year when booking and the hotel should make travelers aware of this fact. Many may love to party all night during the Fiestas but others may not.
The Staff were nice, helpful, and responsive. However, they spoke little English and communication was a bit of a challenge.
We suggest the Hotel put together a resource book to have to travelers in at the reception counter. It could have a map of the area. This book could feature popular local activities, lists places for various types of dining; fancy, laid back, delivery. It could list the best nearby ATMS or banks, as well as nearby convenience stores/pharmacies. Having such a resource, which we've found at other accommodations is very helpful.
Comment from Hotel Management
Apr. 8, 2024 by Edgar R., Hotel Management
Alexandra, thank you very much for your comments, we all take them into account.
by A traveller
Posted Nov. 13, 2023 on Expedia
Excellent location, lovely staff !
Comment from Hotel Management
Nov. 14, 2023 by Edgar R. , Hotel Management
Thank you for your review and see you soon.
by A traveller
Posted May 15, 2023 on Expedia
Beautiful place and they upgraded us for free! Perfect location and the staff are wonderful! We will stay here again.
Comment from Hotel Management
May 15, 2023 by Edgar R. , Hotel Management
Thanks for your booking, your review and see you soon.
by A traveller
Posted Apr. 22, 2023 on Hotels
Comment from Hotel Management
Apr. 23, 2023 by Edgar R., Hotel Management
Thanks Brooke for your review. We will be waiting for you for your next visit to Sayulita.Come back soon
by A traveller
Posted Apr. 17, 2023 on Expedia
Mi Otra Casa is a great boutique hotel accommodation if you’re looking to be located at the heart of Sayulita. Check in and check out was seamless and the small team they have on the property were pleasant and friendly. We booked the honeymoon suite for a romantic getaway and also received sparkling wine, cheese and fruit courtesy of the house, which was a very nice surprise. Bottled water can be found upon arrival which is also nice - I don’t believe other hotels in the area offer this. We didn’t get any additional bottled water throughout our stay (because we kept buying our own gallons), but I’m sure they replenish this. The room was spacious and had everything we needed and the jacuzzi was also great at night! Towels were refreshed regularly and they also had pool towels. Another thing we didn’t realise was that breakfast was included in our stay! Another great surprise. They are basic breakfasts but delicious nonetheless. For those concerned about the noise - it’s worthwhile to do some research about Sayulita and its vibe before booking a hotel close to town. The entire town is by no means a sleepy beach town and it’s bustling with music, noise and cars throughout the day and into the night. We were aware of this and brought earplugs. The hotel did all that they can to reduce noise, including installing double-glazed insulated windows, but hearing the outside noise is inevitable especially since it’s so close to town and I think you’ll get that with all the hotels nearby
Comment from Hotel Management
Apr. 18, 2023 by Edgar R. , Hotel Management
Gracelle, thanks for your booking and your review. My crew and me appreciate your time for your comments. When you come back that issues are fix and you have a very nice time in MOC.
by A traveller
Posted Apr. 8, 2023 on Expedia
Staff went out of their way to ensure we had a good stay, and could navigate the area as well as set up transportation to and from the airport.
Comment from Hotel Management
Apr. 8, 2023 by Edgar R. , Hotel Management
Thank you for your booking and your review, see you soon.
by A traveller
Posted Mar. 27, 2023 on Expedia
Excellent
Comment from Hotel Management
Mar. 27, 2023 by Edgar R. , Hotel Management
Thanks for your booking at Mi Otra Casa in Sayulita, see you soon.
by A traveller
Posted Mar. 26, 2023 on Hotels
Comment from Hotel Management
Mar. 26, 2023 by Edgar R. , Hotel Management
Thanks so much for your booking and review. Come back soon.
by A traveller
Posted Feb. 27, 2023 on Expedia
This is a lovely place to stay in Sayulita! The rooms are nicely appointed, the staff is friendly and helpful, and the breakfast is amazing! Those leaving bad reviews because of the noise are fools. It is loud EVERYWHERE in this town, every night, and where you stay makes little difference! Study your destination before leaving bad reviews because you failed to do your homework! My only suggestion would an iron/ironing board would have been a nice addition!
Comment from Hotel Management
Mar. 3, 2023 by Edgar R. , Hotel Management
I really appreciate your comments as they are very valuable for people who want to visit us in the future. We are going to add an ironing kit, but you can request this type of thing from the staff and we will gladly provide it for you. See you soon.
by A traveller
Posted Feb. 23, 2023 on Expedia
Our stay here was so wonderful. The staff is small, quiet, accommodating, and really friendly. We had a really pleasant time here. The location is what really makes this place special. It is within walking distance to the center of town where everything is happening. Yes, it does get noisy at night but we knew this prior to our trip so it wasn't a surprise. If you are a heavy sleeper and don't get bothered by music late at night this is the place for you!! Thank you again for the amazing trip we will definitely be coming back soon.
Comment from Hotel Management
Feb. 25, 2023 by Edgar R. , Hotel Management
Shan, thank you so much for your booking and your review. MOC is your home and come back soon! We are working hard to mitigate outside noise as much as possible. Thanks again.
