Ratings based on 939 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Diana, Hotel Management
, We very much appreciate your comments regarding your stay at the ibis seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A traveller
Cozy and convenient to stay
Posted Jan. 22, 2024 on HotelsThis hotel is very eco-friendly and cozy to stay.
The service is well organized and the people are nice.
The location is quite close to the mainstream of Samsung-dong and very convenient for public transport.
Comment from Hotel Management
Feb. 15, 2024 by Diana, Hotel Management
Thank you very much for taking your time to share your experience regarding Ibis Styles Ambassador Seoul Gangnam hotel. We will do our best to provide better service and meet guest's expectation. Thank you again for staying with us and we are looking forward to seeing you again near future. Thank you
by A traveller
Posted Jan. 17, 2024 on Expedia
Room smells bad at lower floor.
Comment from Hotel Management
Jan. 21, 2024 by Diana, Hotel Management
Dear. ErinFirst of all, we are sorry for disappointing you.The cleanliness of the guest rooms, which are a space for all guests visiting the hotel to relieve the fatigue accumulated throughout the day, is always considered the most important, and we are continuously improving any areas that are lacking.We will forward your review to the department in charge so that we can make improvements as soon as possible and reward you with good service.Lastly, thank you for visiting our hotel and leaving a review.
by A traveller
Posted Jan. 12, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Diana, Hotel Management
진아님께,큰 불편함 없이 머무신 것 같아 다행입니다. 앞으로도 만족드릴 수 있는 좋은 패키지 많이 선보이도록 하겠습니다. 많은 이용 부탁드리며 다시 한번 칭찬의 말씀 감사드립니다
by A traveller from Tamuning
Posted Dec. 31, 2023 on Expedia
PROS: Lunch buffet was great; walking distance to a lot of coffee shops, restaurants and convenient stores; room layout & style are modern; well lit room; we arrived at the property hours before check-in so concierge watched our bags while we toured the area; toilet bidet was awesome; express checkout
CONS: Property restaurant does not serve dinner and the bar closes at 5pm; bathroom layout is awkward where a sliding glass door opens to the shower but closes on the toilet and vice versa; our toilet was not flushing properly; bed & pillows were uncomfortable; had difficulty controlling room temperature
Comment from Hotel Management
Jan. 2, 2024 by Diana, Hotel Management
Dear. DomingoWe very much appreciate your comments regarding your stay at the ibis seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A traveller
Posted Dec. 31, 2023 on Expedia
The lobby was fine, the rooms were basically ok but very dirty. I found tons of hair under the sink, and there was a lot of mold. The room was big enough for 2 adults.
The location was stellar though....we could easily walk to COEX, restaurants, the subway and use taxis for many locations.
Comment from Hotel Management
Jan. 2, 2024 by Diana, Hotel Management
Dear. JuanWe very much appreciate your comments regarding your stay at the ibis seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A traveller
Very cramped space!
Posted Dec. 24, 2023 on HotelsPlease be aware that the room is very small. It's so tight that I can't even open my luggage.
Comment from Hotel Management
Jan. 15, 2024 by Diana, Hotel Management
송철님께,우선 저희 호텔 투숙해주시고 후기 남겨주셔서 대단히 감사드립니다. 비즈니스 호텔이다보니 아무래도 조금 좁다고 느끼실 수 있을 것 같습니다. 다른 부분에서 더욱 만족을 드릴 수 있도록 늘 고민하고 노력하겠습니다. 감사합니다.
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Diana, Hotel Management
승님께,ibis Styles Ambassador Seoul Gangnam 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.
by A traveller
Posted Nov. 29, 2023 on Expedia
Comment from Hotel Management
Dec. 17, 2023 by Diana, Hotel Management
Dear. LauretteThank you very much for taking your time to share your experience regarding Ibis Styles Ambassador Seoul Gangnam hotel. We will do our best to provide better service and meet guest's expectation. Thank you again for staying with us and we are looking forward to seeing you again near future. Thank you
by A traveller
Posted Nov. 24, 2023 on Expedia
location
Comment from Hotel Management
Nov. 27, 2023 by Diana, Hotel Management
Dear. Thomas ThieuThank you very much for taking your time to share your experience regarding Ibis Styles Ambassador Seoul Gangnam hotel. We will do our best to provide better service and meet guest's expectation. Thank you again for staying with us and we are looking forward to seeing you again near future. Thank you
