Ratings based on 194 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Hotels
Beautiful experience
by A traveller
Posted Jan. 29, 2024 on Expedia
Quality experience, as expected of its 5-star status.
One complaint: the room was hot (28°C), and since it was wintertime the entire building was set to heat-only.
Smartphone and bedside temperature controls indicating "cool" mode and desired temperature had no effect, and I'm not sure why they exist if they don't work.
I suppose maybe if I wanted to heat the room to 30°C for some unimaginable reason the control might work for that?
To improve the temperature I opened the only window, a small one that opened a crack, and left it open for almost my entire stay. That made the room fall to a low of 23 and average of 26 over three days, which is still pretty warm. Staff provided me with a fan upon request, and I understand that there wasn't anything else they could do. I got the impression that this is just a fundamental issue with their centralized HVAC system or something so either everyone is on A/C or everyone gets heat, and you can't even close the vents in the room.
Other than that everything was great, including room service.
by A traveller
Posted Nov. 27, 2023 on Expedia
by A traveller
Posted Nov. 21, 2023 on Hotels
by A traveller
Posted Nov. 20, 2023 on Hotels
by A traveller
Posted Oct. 23, 2023 on Expedia
Everything was great except the noise from hotel's renovation. Hotel did notify but it bothered me for all 4 days of our stay.
by A traveller
Posted Oct. 20, 2023 on Expedia
by A traveller
Posted Oct. 14, 2023 on Expedia
Nice place and facilities were amazing. Problem was did not have AC control the whole time and would wake up soaked in sweat. Not sure if this is a korea thing but will call ahead next time to verify.
by A traveller
Wonderful Stay
Posted Oct. 11, 2023 on HotelsWe've stayed here a few times now and we are never disappointed. It's a lovely relaxing place to walk into. The staff deliver an outstanding service, they will always do their best to assist you with any problems. Our room was on the twelfth floor and was amazing. Spotless spacious addressing every detail. However, the room is far too hot for sleeping and never went below twenty six degrees that does need addressing. We had an absolutely wonderful stay and we will be back for sure.
by A traveller
Bedroom far too hot
Posted Oct. 1, 2023 on HotelsThe hotel offers a brilliant service, nothing is too much trouble. Every member of staff go out of their way to be helpful. However the room is extremely hot 27.5 degrees, we were unable to sleep for the two nights that we were there.
