Ratings based on 236 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Reception manager helpful
Posted Feb. 29, 2024 on HotelsPerfect in every way. Hotel manager upgraded room too and all staff very kind and i would come here again.
Food quality and taste is the best in the world and everything clean and hygenic
Comment from Hotel Management
Mar. 12, 2024 by İrina Yılmaz, Hotel Management
Dear Adnan,On behalf of the IC Hotels Santai Family Resort, we would like to express our sincere gratitude for choosing our hotel for your vacation and for taking the time to share your experience with us.We ara very pleased to read that you enjoyed your stay with us and were very satisfied with the services . We really appreciate warm compliments about our staff, it is the greatest motivation for every one of us to maintain our standards and provide guests with the best service.We are happy to be part of a great memory of your trip and look forward to the pleasure to be your host again!Kind regards,IC HotelsCRM Department
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by İrina Yılmaz, Hotel Management
Dear Volodymyr Tanchyk,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department
by A traveller
Amazing
Posted Jan. 8, 2024 on HotelsIn fact, I thank the IC Group in Lara and Belek. I visited the Belek Resort this time, something very special and luxurious. I thank all the workers in this beautiful resort, from the reception to the workers in the restaurant. Very diverse and excellent in food.
Comment from Hotel Management
Jan. 13, 2024 by IC Hotels CRM Department, Hotel Management
Dear Saeed,We are glad that you stayed satisfied in our hotel and would like to thank you very much for your kind review on Expedia.We will be always happy to welcome and serve you at IC Hotels Santai Family Resort. Please, do not hesitate to contact us for your future questions and requests. Best Regards,IC HotelsCRM Department
by A traveller from Antalya
Posted Nov. 26, 2023 on Expedia
Comment from Hotel Management
Nov. 28, 2023 by İrina Yılmaz, Hotel Management
Dear Melike,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department
by A traveller
Posted Oct. 26, 2023 on Expedia
Comment from Hotel Management
Nov. 18, 2023 by IC Hotels CRM Department, Hotel Management
Sayın Timur Bey,IC Hotels olarak öncelikle güzel ve sağlıklı günler dileriz.Expedia sitesindeki değerlendirmeniz için çok teşekkür ederiz.Sizi ve sevdiklerinizi her zaman otelimizde ağırlamaktan mutluluk duyarız.Saygılarımızla,IC HotelsCRM Departmanı
by A traveller
Posted Oct. 19, 2023 on Expedia
The hotel met expectations and in some areas (lake area and villas, aqua park) even exceeded them. The food was OK but much simpler than in Rixos we stayed last year, but it was reflected in a lower price. The pools were not heated and water relatively cold, but no one promised the heating. Otherwise, I liked the hotel, the facilities were excellent, the territory relatively compact, the lake area very beautiful. The hotel is built years ago, but is renovated and very well maintained. Children enjoyed the water park. Also, the hotel is very close to Land of Legends
Comment from Hotel Management
Oct. 31, 2023 by İrina Yılmaz, Hotel Management
Dear Andrey,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.We would like to information you that in the winter season from 1.st of November some of the outdoor pools is heated in the winter.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department
by A traveller
Posted Sep. 16, 2023 on Hotels
Comment from Hotel Management
Sep. 16, 2023 by İrina Yılmaz, Hotel Management
Dear Avivit Pinchas,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department
by A traveller
Posted Aug. 2, 2023 on Expedia
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Comment from Hotel Management
Aug. 4, 2023 by İrina Yılmaz, Hotel Management
Dear Muamer Mehanovic,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department
by A traveller
Posted Jul. 20, 2023 on Expedia
As soon as I checked in and enter my room, there were a blanket at my bed with blood stain on it. I called the receptionist more than 8 times and asked for a clean blanket but no one showed up. We slept without blanket the first night, and then on the second day after calling guest relation office they send me the new blanket.
There were a bump in front of the restroom in the lobby, which caused my mom to fall down, we had to call ambulance and then take her to hospital to just check her nose and this caused us about Euro 550. The hotel didn't take any responsibilities on this, no sympathy, didn't compensate our hospital expenses since it happened inside the hotel with their bump on the floor. They just accept our late check out so my mom could rest until we go to airport. we were so disappointed!
The hotel receptionists and most of the staff couldn't speak English and it made the communication very hard.
For a 5star hotel which was fairy expensive too, these were not acceptable.
On a positive side, the food were amazing. The nightly entertainment were good and the photographers at the hotel were friendly and took beautiful pictures.
Comment from Hotel Management
Jul. 21, 2023 by İrina Yılmaz, Hotel Management
Dear Maryam,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department
by A traveller
Posted Jul. 5, 2023 on Hotels
Comment from Hotel Management
Jul. 6, 2023 by İrina Yılmaz, Hotel Management
Dear Ali Elkhatib,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department
