Ratings based on 428 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
not good experience
Posted Sep. 6, 2023 on Hotelsstaff was nice and polite, however, there was trash in trash bin left; then I found there're hairs on sheets, seem like hadn't been changed. I asked to replace those thins. Next, after showering in the evening, I found that there was no hair dryer, and I called to know that I could not get it until the next day when the staff went to work, so I had to spend the night with my hair wet.
Comment from Hotel Management
Sep. 29, 2023 by Carissa D - Area GM, Hotel Management
Thank you for your review. Apologies we weren't able to meet expectations; as a smaller property we don't have 24 lobby staffing thus sometimes the on-property staff isn't available in the very late hours or is asleep overnight and unable to assist outside of emergencies, we may have 24 hour staffing in the future however. We will leave items, such as hairdryers, accessible in the future. Thank you again for staying with us and we wish you safe travels.
by A traveller
Decent Stay in a Convenient Location
Posted Sep. 3, 2023 on HotelsWhen I was looking for a place to stay, I was coming off of a cruise ship so I wanted something close to the cruise terminal and railroad (since I was headed to Anchorage a few days later). The staff was very friendly and accommodating. The initial appearance reminded me of the Bates Motel and the patterns in the room didn’t all match (first world problems I know). However, the location was important, I was able to get a decent night sleep and the water pressure in the shower was amazing. There was also a microwave and fridge in the room. The floors and comforter were a little dirty, along with the fridge and microwave but I didn’t use those appliances. Overall, I was happy with my stay.
Comment from Hotel Management
Sep. 29, 2023 by Carissa D - Area GM, Hotel Management
Thank you, Karen, for your review. We use feedback to make determinations on upgrades and new amenities and will be looking into new decor in the hopefully nearer than far future. It was a pleasure having you with us and thank you again :)
by A traveller from Kings Langley
Posted Sep. 1, 2023 on Expedia
Well located for cruise entry.
Comment from Hotel Management
Sep. 29, 2023 by Carissa D - Area GM, Hotel Management
Thank you, James, for your rating. Happy Travels!
by A traveller
Posted Aug. 29, 2023 on Hotels
Comment from Hotel Management
Sep. 29, 2023 by Carissa D - Area GM, Hotel Management
Thank you, Alison, for your rating. Safe travels.
by A traveller
Posted Aug. 24, 2023 on Expedia
Convenient for our boating Excursion.
Comment from Hotel Management
Sep. 29, 2023 by Carissa D - Area GM, Hotel Management
Thank you, Deanna, for your rating. Happy Fall!
by A traveller
Posted Aug. 21, 2023 on Hotels
Staff was friendly ! Place was decent . Just had dog hair on bed ….
Comment from Hotel Management
Aug. 23, 2023 by Carissa D - Area GM, Hotel Management
Thank you for your feedback, we will ensure to have inspectors increase in diligence. Safe travels!
by A traveller
Posted Aug. 21, 2023 on Expedia
Comment from Hotel Management
Sep. 29, 2023 by Carissa D - Area GM, Hotel Management
Thank you, Kathleen, for your rating :)
by A traveller
Posted Aug. 19, 2023 on Hotels
Comment from Hotel Management
Aug. 23, 2023 by Carissa D - Area GM, Hotel Management
Thank you, Jennifer, for your rating. Happy Travels!
by A traveller
Posted Aug. 16, 2023 on Expedia
Not bad for Seward. Tub didn't drain well.
Comment from Hotel Management
Sep. 29, 2023 by Carissa D. - Area GM, Hotel Management
Thank you, Rachel, for your review. Sorry about the drain, this has been addressed with the hotel manager.Happy Autumn.
by A traveller
Posted Aug. 14, 2023 on Hotels
The host is very nice. Nothing else is.
Comment from Hotel Management
Aug. 23, 2023 by Carissa D - Area GM, Hotel Management
Thank you, Mingli, for your feedback. Sorry to hear we didn't meet expectations but are delighted to hear you had a pleasant experience with Matthew. Happy and safe travels!
