Ratings based on 948 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
I have left my health necklace in my room and I note it one day after checked out.
I have called the reception of hotel & they claimed they have no record. I have left my contact to the hotel.
However, the hotel called me after 2 hours of my initial call & they said they found it.
It seems the housekeeping staff is not carrying for his/ her duty properly.
Comment from Hotel Management
Feb. 7, 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest,Thank you for sharing with us the feedback. We are sorry to learn of the unpleasant experience. Rest assured that your comment has been shared with the respective team for review and improvement. We look forward to welcoming you in the near future.Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Jan. 27, 2024 on Expedia
The property is located at a very convenient location near the University MTR station and the bus station. The room is spacious with excellent service.
Comment from Hotel Management
Feb. 1, 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Jan. 10, 2024 on Expedia
This hotel is at a very convenient location close to my family, bus, shuttle, and MTR station with ample parking for car owners. The facility is very clean and updated.
We were lucky to get 2 adjoining rooms with great harbor view! Staff were very professional and food was great - both brunch and dinner. We would come again!
Comment from Hotel Management
Jan. 11, 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Dec. 31, 2023 on Expedia
Lovely hotel in a very convenient location witn excellent transport links
Comment from Hotel Management
Jan. 4, 2024 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller from Melbourne
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Dec. 1, 2023 on Expedia
Comment from Hotel Management
Dec. 7, 2023 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Nov. 25, 2023 on Expedia
5 star Hyatt, excellent facility and staff/service, a few minutes from Metro station (University Station), away from the fray (quiet) yet you can get anywhere easily.
Comment from Hotel Management
Nov. 30, 2023 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Room size is big
Posted Nov. 16, 2023 on HotelsThe location is good when you need to go to New Territory.
30 minutes to go to Hong Kong Island.
Comment from Hotel Management
Nov. 30, 2023 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
by A traveller
Posted Nov. 12, 2023 on Expedia
I’m pleased with all generally
Comment from Hotel Management
Nov. 16, 2023 by Hyatt Regency Hong Kong, Sha Tin, Hotel Management
Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
