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Conrad Shanghai

5.0 star property
5-star luxury hotel near Madame Tussauds Wax Museum, connected to a shopping center

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Photo gallery for Conrad Shanghai

Dining
Reception
Bar (on property)
Premium Suite | Living area
Executive King Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking included
  • Spa

Explore the area

View in a map
789 Nanjing Road East, Shanghai, Shanghai, 200001
  • Nanjing Road Shopping District
    ‪4 min walk‬
  • People's Square
    ‪9 min walk‬
  • The Bund
    ‪2 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪38 min drive‬

Room options

View all photos for Executive King Room

Executive King Room

Executive King Room

  • Sleeps 3
  • 1 King Bed

View all photos for City View Suite

City View Suite

City View Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout drapes

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room High Floor

Deluxe King Room High Floor

Deluxe King Room High Floor

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room

Minibar, in-room safe, desk, blackout drapes

Accessible Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Bund View Room

Executive Bund View Room

Executive Bund View Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Bund View Suite

Premium Bund View Suite | Bathroom

Premium Bund View Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Conrad Suite

Conrad Suite

Conrad Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bund View Room

Bund View Room

Bund View Room

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room High Floor

Deluxe Twin Room High Floor

Deluxe Twin Room High Floor

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

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Exterior

Hilton Shanghai City Center

Jing'an
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 63 reviews
The price is CA $183
CA $213 total
includes taxes & fees
Sep 26 - Sep 27
Hilton Shanghai City Center

About the area

Shanghai

Heart of Shanghai.At this Downtown Shanghai hotel, you'll be within a 5-minute walk of Madame Tussauds Wax Museum and Nanjing Road Shopping District. Shanghai Urban Planning Exhibition Center and People's Square are also within half a mile (1 km).

What's nearby

  • Nanjing Road Shopping District - 4 min walk - 0.4 km
  • People's Square - 9 min walk - 0.8 km
  • Yuyuan Garden - 2 min drive - 1.8 km
  • The Bund - 2 min drive - 2.5 km
  • Xintiandi Style Shopping Centre - 3 min drive - 2.7 km

Getting around

  • People's Square Station - 4 min walk
  • Shanghai Railway Station - 11 min drive
  • Hongqiao International Airport (SHA) - 30 min drive

Restaurants

  • ‪Le Royal Club Lounge - ‬2 min walk
  • ‪Manner Coffee - ‬1 min walk
  • ‪No. 9 Irish Pub - ‬1 min walk
  • ‪南翔馒头店（南京东路) - ‬1 min walk
  • ‪Latitude 31º - Le Royal Méridien Shanghai - ‬1 min walk

About this property

Conrad Shanghai

5-star luxury hotel near Madame Tussauds Wax Museum, connected to a shopping center
Conrad Shanghai offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center, 9 meeting rooms, and limo/town car service are available. Event space at this hotel measures 21528 square feet (2000 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the luxury Conrad Shanghai. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Shanghai hotel is smoke free.

  • 1 building
  • 728 guestrooms or units
  • 66 levels
  • 2 dining venues
  • 21528 sq ft of conference space
  • 2000 sq m of conference space
  • Built in 2006
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Conrad Shanghai offers 728 accommodations with DVD players and minibars. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 8 treatment rooms. Services include massages and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Exterior

Grand Hyatt Shanghai

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,011 reviews
The price is CA $202
CA $235 total
includes taxes & fees
Sep 25 - Sep 26
Grand Hyatt Shanghai

Property amenities

Family friendly

  • Children's pool
  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available for a fee: CNY 254 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (45 inch wide door)
  • Hand-held showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 300.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 254 per person
  • Airport shuttle fee: CNY 850 per vehicle (roundtrip)
  • Rollaway bed fee: CNY 300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Meridien Shanghai
Royal Meridien
Royal Meridien Hotel
Royal Meridien Hotel Shanghai
Royal Meridien Shanghai
Shanghai Meridien
Shanghai Royal Meridien
Le Royal Meridien Shanghai Hotel Shanghai
Royal Meridien Shanghai Hotel
Meridien Shanghai
Le Royal Meridien Marriot Shanghai
Conrad Shanghai Hotel
Conrad Shanghai Shanghai
Le Royal Meridien Shanghai
Conrad Shanghai Hotel Shanghai

Reviews

Conrad Shanghai Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 512 out of 1013 reviews
Rating 8 - Good. 328 out of 1013 reviews
Rating 6 - Okay. 106 out of 1013 reviews
Rating 4 - Poor. 42 out of 1013 reviews
Rating 2 - Terrible. 25 out of 1013 reviews

Reviews

6/10 Okay

Irene

Travelled with family
The location of Conrad Shanghai is excellent—very convenient with shops nearby. However, the overall experience was disappointing. Check-in was delayed with poor communication, and I was wrongly told I hadn't paid. Despite advance notice, my back-to-back bookings were mishandled, and my daughter’s name was misspelled. The room wasn’t very clean, with mold in the bathroom and no place to hang clothes. Service and cleanliness fell short of what I expect from a Conrad property. I hope management takes this feedback seriously.
Stayed 2 nights in Jun 2025

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Really poor service especially room service and food quality not great either. No one answers the phone for room service so had to go down to reception and wait as staff numbers are not enough, just to order some food. In room ordering did not work either. Really not good enough standard for this hotel
Stayed 1 night in Jun 2025

6/10 Okay

Mia

Travelled with family
Liked: Cleanliness
The hotel felt a bit outdated. I’ve stayed in cleaner and nicer Conrads. It was a huge hotel so lots of people and foot traffic.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.
Stayed 2 nights in Jun 2025

10/10 Excellent

DU IL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay! Great location, great facilities and all the staff were incredibly friendly special thanks to staff name QUALIN !!! Overall, I highly recommend this hotel for your next travel and I know where we will be staying next time when we travel Shanghai again!
Stayed 2 nights in Jun 2025

4/10 Poor

Abdulaziz

Disliked: Property conditions & facilities

Abdulaziz

Average Hotel, Below my expectations
Stayed 5 nights in Jun 2025

10/10 Excellent

Jorge

Stayed 8 nights in May 2025

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 8 nights in May 2025

10/10 Excellent

josephine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, views and breakfasts
Stayed 3 nights in May 2025

10/10 Excellent

Dow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in a perfect area
Stayed 5 nights in May 2025

10/10 Excellent

Anthony

Stayed 4 nights in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a perfect location.

The hotel location is excellent, right next to the bust Nanjing Road for shopping and dining, and sightseeing. The room we had had a fantastic view and was large and clean. I like the Japanese style toilets. The breakfast buffet was delicious and had lots of options. Special thanks to Ivy, Yebby, and Diana for their fantastic service.
Stayed 5 nights in May 2025

2/10 Terrible

Sandra, STAFFORD

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Despite being a five-star hotel, the spa experience was far from it. I booked the 250-minute package for $550, expecting top-tier service—but it was a complete disappointment. The massage was poorly done, and the masseuse kept interrupting every few minutes to push for extra services. What was supposed to be a relaxing experience turned into a stressful one. To make matters worse, they charged me $700 instead of the agreed $550. The quality of the massage was subpar, and the service overall was terrible. Definitely not worth the price or the
Stayed 4 nights in May 2025

10/10 Excellent

Kaicheng

Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Suzanne

Stayed 6 nights in Apr 2025

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Stayed 1 night in Apr 2025

10/10 Excellent

HUSEYIN

Stayed 2 nights in Apr 2025

10/10 Excellent

Xi

Stayed 2 nights in Apr 2025

4/10 Poor

Ophelia

Stayed 1 night in Apr 2025

8/10 Good

Jebin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great.
Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Travelled with group
Liked: Amenities, property conditions & facilities
Hotel is in the best location, room was nice and the view was incredible, although it wasn’t sharp clean
Stayed 2 nights in Apr 2025

10/10 Excellent

Yilin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location - about 7 mins walk away from People’s Square exit 14, and just beside Nanjing Shopping Street which is about 20 min walk to The Bund. Hotel is clean and well maintained throughout our 1 week stay. Will recommend to others!
Stayed 7 nights in Apr 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the executive lounge was exceptional and they would go the extra mile to assist.
Stayed 2 nights in Apr 2025