Note fondée sur 980 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024 sur Wotif
We have stayed here before and it was great. It’s our first choice when we come to Shepparton.
Check in staff were fabulous!
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Jenny Thank you for your continued loyalty and for choosing to stay with us again. We're delighted to hear that you had another great experience and that we remain your first choice in Shepparton. It's wonderful to know that our check-in staff provided you with fabulous service. We look forward to welcoming you back for many more enjoyable stays in the future.
par un voyageur
Could have been better
Publié le 15 févr. 2024 sur HotelsCouple of things were a letdown to an otherwise nice venue, such as the used soap in the shower and dirty towel on the floor.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par General Manager , Gestion de l’hôtel
Dear Guest Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced with being allocated the wrong room. This is certainly not the level of service we strive to provide, and we understand how frustrating it can be.Additionally, we are deeply sorry to hear about the letdowns you encountered during your stay.We hope you will consider giving us another chance to provide you with the exceptional service and accommodations that we are known for.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par General Manager , Gestion de l’hôtel
Dear PeterThank you so much for taking the time to leave us a perfect 10 out of 10 score! We are thrilled to hear that you had such a wonderful experience during your stay with us
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par General Manager , Gestion de l’hôtel
Dear Ian, Thank you for taking the time to leave us a perfect 10 out of 10 score on Expedia! We are thrilled to hear that you had such a fantastic experience during your stay with us.
par un voyageur de Melbourne
Publié le 1 févr. 2024 sur Expedia
Room was clean, bed was comfy, staff were friendly. Kids loved having the park and lake right across the road. The only negative, the pool was absolutely freezing!! I know it’s an indoor pool but some heating would be good. It meant that kids and adults were all crowded into the spa. Will definitely stay again though!
par un voyageur
Publié le 1 févr. 2024 sur Expedia
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Very close and convenient. Good amenities
Commentaires de Gestion de l’hôtel
1 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you David! Delighted to hear you enjoyed our location and amenities. Looking forward to welcoming you back soon!
par un voyageur
Publié le 30 janv. 2024 sur Wotif
Nice to ve upgraded to a downstairs king bed room, shame it was single glazed when right on the roadway (noise)
Otherwise all good
Commentaires de Gestion de l’hôtel
1 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Ian, Thank you for your feedback! We're glad you appreciated the upgrade. Apologies for any noise and inconvenience. We'll strive to enhance your experience in the future.
par un voyageur
Publié le 27 janv. 2024 sur Hotels
par un voyageur
Publié le 27 janv. 2024 sur Hotels
