Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2020 sur Expedia
par Gérard de BERAT 31
Bon hôtel
Publié le 20 janv. 2015 sur HotelsBon hôtel dans l'ensemble. Dommage que le petit déjeuner ne soit pas plus copieux. Personnel agréable et sympathique.
par un voyageur
Publié le 31 mai 2024
Good deal
Commentaires de Gestion de l’hôtel
1 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Scott, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable visit. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely, Hotel Management
par un voyageur
Publié le 12 mars 2024 sur Expedia
Dirty
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guadalupe, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Our motto is to keep guests happy. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Hotels
par un voyageur
Publié le 8 mars 2024 sur Expedia
The bathroom was filthy and the kitchen had hair all over the counter. The bath tub has what looked like buggers and poop on the handles. Bathroom was not cleaned and inspected. Very disappointed. The room was# 211 on Tuesday night March 5th. I would like to see reimbursement because I had to purchase cleaning supplies in order to take a shower.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Joshua, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management
par un voyageur
Publié le 7 mars 2024 sur Expedia
Staff was extremely helpful and always had a smile.
par un voyageur
Publié le 3 mars 2024 sur Expedia
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Convenient and dog friendly. No breakfast bar though even though coffee and muffins available. Very clean
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Patricia, Thank you for your kind feedback about your stay at Extended Stay America. We're pleased you found our location convenient and appreciated our pet-friendly policy. Your satisfaction is important to us, and we're glad that you also enjoyed our clean accommodations. However, we regret our complimentary grab-and-go breakfast fell short of your expectations. We will share this with the appropriate individuals to explore ways for future enhancements. Thanks again for being our guest; we hope to welcome you back soon for another pleasant stay.Sincerely,Hotel Management
par un voyageur
Publié le 27 févr. 2024 sur Hotels
