Ratings based on 998 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 31, 2024
A lot of construction no access to amenities, charged for parking , debree falling from the building very dangerous
Comment from Hotel Management
Apr. 3, 2024 by Supervisor, Hotel Management
Thanks for staying with us! However, debris falling from the building seems unlikely due to the fact that there is no construction happening above the first-floor level. Please contact us to inform us of exactly what debris you are referring to. Again, this should not be possible due to the fact that there is no construction happening on any floors other than the first. Higher floors have been completed months ago. Thanks for your feedback!
by A traveller
Posted Feb. 1, 2024 on Expedia
This hotel was under major renovation and was not disclosed prior to booking. No bar, no restaurant, no pool. A total rip off and total disappointed. We will not book with Expedia again when they don’t disclose important facts. And we will make sure to tell everyone and blog about this experience unless we are refunded a significant amount of the $500 cost of the room. The hotel told us these facts WERE disclosed to Expedia so it was total negligence, or maybe unscrupulous, that it was not disclosed to us prior to booking. Very unhappy.
Comment from Hotel Management
Feb. 5, 2024 by General Manager, Hotel Management
Dear Mila,We appreciate your feedback and apologize for any disappointment with the available amenities during our renovations. Unfortunately, we're not able to control what information third-party sites make available. We suggest you reach out to the booking site with your concerns as well as billing questions. They are best equipped to assist you and have access to your billing information. However, if our team can assist in any way, feel free to reach out to us offline. Please consider staying with us again when our updates are complete.
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Mark, Hotel Management
We are glad you had a great time! Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Jan. 27, 2024 on Expedia
Only issue was ongoing construction. It will be a very nice, renewed property when the renovation is complete.
Comment from Hotel Management
Jan. 29, 2024 by General Manager, Hotel Management
Dear Todd,Thank you for choosing to stay at Hilton Singer Island Oceanfront / Palm Beaches Resort. As you mentioned, we're rejuvenating our property and are glad you're as excited about the improvements we're making as we are. Your positive rating is much appreciated and we hope you'll return.
by A traveller
Posted Jan. 20, 2024 on Expedia
This is a construction site… I’m paying $300 a night for a resort with a restaurant and pool and all of that is a construction site. I have no idea how that’s not listed in the description or why they’re still charging full price. The staff is friendly and the room is clean but there are no amenities. I’m feeling like I’ve been taken advantage of.
Comment from Hotel Management
Jan. 22, 2024 by General Manager, Hotel Management
Dear Nathan,Thank you for choosing to stay with us during your recent trip. While we're glad our commitment to providing pristine accommodations and friendly service shone through during your visit, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies if you weren't made aware of our current renovations prior to booking and for any inconvenience this may have caused you. Your comments have been noted, and we will be sure to review our online presence to ensure clarity on this. If you would like to discuss these issues further, we kindly ask that you reach out to us offline. We appreciate your feedback and wish you safe travels ahead.
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Mark, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller from Philadelphia
Posted Jan. 13, 2024 on Expedia
Right on the beach! Hotel is under renovation and staff go out of their way to help guests navigate the work.
Comment from Hotel Management
Jan. 15, 2024 by General Manager, Hotel Management
Dear Peter,Thank you for choosing Hilton Singer Island Oceanfront / Palm Beaches Resort. It's wonderful that you enjoyed our beachfront location, and we appreciate your understanding and patience during our transformation. We're especially pleased that our team made a significant effort to assist and guide guests amidst the ongoing work. It was a pleasure to have you as our guest, and we look forward to welcoming you back to experience our upgraded hotel.
by A traveller
Posted Jan. 5, 2024 on Expedia
The hotel is under renovation with 1 temporary lousy restaurant. Pool is under renovation. Very noisy with workers and equipment. There was no mention of the renovation when we booked!!!!! There are only 3 floors available during the reno. They are still charging regualr prices with tbe ongoing renovation. Beach is great and is the only option. Buyer beware
Comment from Hotel Management
Jan. 11, 2024 by General Manager, Hotel Management
Dear Mark,While our beach location was suitable for your travels, it appears we fell short of expectations. There is a transformation happening that is aimed to improve the overall guest experience. We do our best to mitigate disturbances and deliver a comfortable stay. We would love to welcome you back once these renovations are completed and deliver you the exceptional experience that we are known for.
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Mark, Hotel Management
Thanks for your 5 star review! We appreciate your feedback!
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Mark, Hotel Management
Thanks for staying with us. We appreciate your feedback!
