Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Roissy en brie
Publié le 16 févr. 2024 sur Expedia
Bonjour,
On est très déçu du tabloid restaurant, après avoir réservé un dîner via notre hôtel pour le 10/02/2024 à 20h30...
On est arrivé au restaurant à 20h25 malheureusement l'accès nous a été refusé parce qu'on est des personnes de couleur...
La responsable prétendait n'avoir plus de table disponible pour enfin nous laisser rentrer sous la pression !!!
A notre grande surprise, il y avait plusieurs tables de disponibles.
Plus jamais ça !
Honte a ce restaurant....
## aba le racisme !!!
Cordialement. M. Smith Aral
Commentaires de Gestion de l’hôtel
20 févr. 2024 par L.Schembri, Gestion de l’hôtel
Dear Aral,We take this opportunity to thank you for the review and regret you left our hotel with a misconception.Such an incident should have best been reported and consequently cleared immediately.As expressed on another channel to your kind selves, tables which may seem empty would in fact already be reserved for guests who would have made a reservation - these cannot be occupied as otherwise the guests would be disappointed. You would have been immediately assigned to your table if you would have immediately mentioned your reservation and room number. We would again like to add that, no racism is harboured in any way in the managing of our outlets- the hotel even employs numerous valued people of various nationalities in all levels including management.Nonetheless, your information has been forwarded to the relevant department heads for due consideration and action.We do hope that the rest of your experience in our hotel met your expectation and hope you will consider returning to one of our 7 AX Hotels and outlets. You may contact us on the various social media platforms including our website.Sincere regards,Ludgarda SchembriManager - Online Reputation
par un voyageur
Publié le 17 juill. 2023 sur Hotels
Arrivées d’un vol avec 4h de retard.
Un super accueil a 5h30 à l hôtel
Le personnel au petit soin
Efficace et vraiment sympathique
Commentaires de Gestion de l’hôtel
18 juill. 2023 par L.Schembri, Gestion de l’hôtel
Dear Delphine,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
par un voyageur
Publié le 7 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2023 par L.Schembri, Gestion de l’hôtel
Dear Manuela,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
par un voyageur
Publié le 4 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2023 par L.Schembri, Gestion de l’hôtel
Dear Manuela,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
par un voyageur
Publié le 28 avr. 2023 sur Hotels
Personnel très agréable et très impliqué, hôtel propre avec toutes les accessibilités nécessaire à notre confort
Commentaires de Gestion de l’hôtel
28 avr. 2023 par L.Schembri, Gestion de l’hôtel
Dear Alison,A big MERCI for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation
par un voyageur
Parfait !
Publié le 27 avr. 2023 sur HotelsHotel parfait. Localisation excellente pour naviguer dans le pays en bus ou bateau et proches des restaurants et bars pour le soir. Quartier calme. Personnel aux petits soins, petit dejeuner buffet tres varié et de bonne qualité, possibilité de reserver des excursions directement au comptoir de l'hotel.
La chambre est spacieuse, la salle de bain pratique et impeccable.
Merci !
Commentaires de Gestion de l’hôtel
27 avr. 2023 par L.Schembri, Gestion de l’hôtel
Dear Helene,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and breakfast are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation
par un voyageur
Publié le 16 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 mai 2023 par L.Schembri, Gestion de l’hôtel
Dear Sylvie,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards from Malta.Ludgarda Schembri Manager – Online Reputation
par un voyageur
Le service Waouh !!
Publié le 20 févr. 2023 sur HotelsQuand vous arrivez à l'hôtel, qu'il est 2h du matin, vous avez plus de 3h de retard dû à une grève et vous êtes accueilli par une personne gentille, avenante et qui prend la peine d'organiser une surprise pour votre anniversaire, vous n'avez pas de mots pour qualifier la qualité de l'accueil. Simplement WAOUH !!!
Je ne remercierai jamais assez la personne de la réception en période nocturne. Je n'ai qu'un regret : ne pas lui avoir demandé son nom.
Voilà, la barre était haute et pourtant, dans cet hôtel, tout le monde semble au niveau.
Ceci dit, c'est un hôtel dans une rue calme mais près de tout.
Commentaires de Gestion de l’hôtel
21 févr. 2023 par L.Schembri, Gestion de l’hôtel
DearCristina,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the front desk staff are appreciated. We are glad they made you feel welcome.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards as well as belated birthday wishes from Malta.Ludgarda Schembri Manager – Online Reputation
par un voyageur
Publié le 24 sept. 2022 sur Expedia
Demander une chambre dans les étages les plus hauts. Ne demande n’a pas été respecté au 4ème niveau la vue est beaucoup moins belle !!!!
Commentaires de Gestion de l’hôtel
24 sept. 2022 par L. Schembri, Gestion de l’hôtel
Dear Francois Christian,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.Please keep in mind that especially during busy times, room allocation is done according to the availability on the day and of course the room type one books. Nonetheless your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation
par un voyageur
idéal pour visiter Malte
Publié le 21 sept. 2022 sur HotelsNous avons passé un très agréable séjour dans cet hôtel qu'un ami nous avait conseillé. Il est idéalement situé à Sliema pour visiter La Valette (à 5min à pied du port, la traversée en bateau dure 5min), St Julian et parcourir l'île en taxi.
Les chambres sont spacieuses et bien agancés pour pouvoir ranger toutes ses affaires. Le petit-déjeuner est copieux, il manque juste un peu de légumes cuits .
L'hôtel possède 2 piscines en extérieur pour profiter du soleil maltais mais nous avons apprécié se reposer au bord de la piscine intérieure avec son sauna. Une mention spéciale à Kedar Tiwari qui maintient ce lieu très propre et agréable à la détente, et qui répondait toujours avec le sourire aux questions de la clientèle.
Si vous voulez découvrir la cuisine maltaise de qualité (le lapin notamment), il y a le restaurant Il-Merill à deux pas qui est excellent. Ou Mint pour des petits plats maisons de qualité en journée.
Merci pour la carafe d'eau remplie quotidiennement.
Toutes les équipes sont au petit soin. C'est très agréable.
Commentaires de Gestion de l’hôtel
21 sept. 2022 par L. Schembri, Gestion de l’hôtel
Dear Jean Christophe,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the rooms and particular members of our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation
