Note fondée sur 670 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
manglende hjælp
Publié le 24 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
25 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Karin,Thank you for your feedback regarding your stay at Hotel Sønderborg Kaserne.We apologize if you felt there was a lack of assistance during your stay. We always strive to provide our guests with the best possible experience and are always available to help with any questions or concerns.However, it's important to note that we send important information and instructions to our guests prior to their arrival to ensure a smooth experience. We encourage our guests to read this information carefully as it contains useful details about the hotel's facilities and procedures.We apologize if you encountered challenges due to a lack of reading this information. While we're always here to assist, it's important for us that our guests also take responsibility for reading and understanding the information we send them.We hope you'll give us another chance to meet your expectations in the future.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Rent og pænt værelse. God morgenmad.
Publié le 16 févr. 2024 sur HotelsFint værelse, pænt badeværelse og gode senge.
Morgenmaden var fin, dog uden at være prangende. Et fornuftigt udvalg. Alt personale vi mødte (vi mødte kun 2) kunne ikke tale dansk.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Thomas,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Sønderborg Kaserne.We're delighted to hear that you found your room to be clean and tidy, with comfortable beds and a pleasant bathroom. Providing a comfortable and welcoming environment is a priority for us, and we're glad to know that we met your expectations in this regard.We're also pleased to hear that you enjoyed the breakfast provided, finding it to have a reasonable selection. However, we appreciate your feedback regarding the language proficiency of our staff. We will review this internally to ensure that our team members can better accommodate our guests' needs in the future.If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Jesper Vindal,Thank you for taking the time to review your recent stay at Hotel Sønderborg Kaserne.We're pleased to see that you rated your experience with us as 8 out of 10 on Hotels.com. Your feedback is valuable to us as we continuously strive to improve our services and meet the expectations of our guests.If there are any specific aspects of your stay that you feel could be improved or if you have any further comments or suggestions, please don't hesitate to let us know. We're committed to providing an exceptional experience for all our guests, and your input helps us achieve that goal.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne in the future.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Simon,Thank you for sharing your feedback about your recent stay at Hotel Sønderborg Kaserne. We appreciate your honest review as it helps us identify areas where we can improve.We regret to hear that your experience with us did not meet your expectations, and we apologize for any shortcomings you encountered during your stay. Your satisfaction is important to us, and we take your feedback seriously.If you have any specific concerns or suggestions for improvement, we would greatly appreciate hearing them. Your feedback will help us address any issues and enhance the experience for our future guests.We hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne in the future and provide you with a better experience. If you have any further comments or concerns, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Irene,Thank you for choosing Hotel Sønderborg Kaserne for your recent stay, and for taking the time to share your feedback with us on Hotels.com.We're delighted to hear that you had a positive experience during your visit. Your rating of 8 out of 10 is greatly appreciated, and we're pleased that you enjoyed your stay with us.If there are any specific aspects of your stay that you particularly enjoyed or any areas where you feel we can improve further, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne in the future. If you have any questions or need assistance with future bookings, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Et fint hostel men ikke noget lækkert hotel.
Publié le 28 janv. 2024 sur HotelsVærelset havde en fin størrelse og både seng, loungeområde med udsigt samt 2x fladskærms TV. Der er et stort badeværelse og god plads.
Hotellet er dog meget hostel agtigt.
Der var koldt på værelset grundet et utæt vindue og termostaten virkede ikke. Man kunne ikke få fat på receptionen da de kun har åbent i hverdage. Dette på trods af at de flere gange skriver “tøv ikke med at tage fat på os ved spørgsmål”. Vi forsøgte at justere temperaturen i appen, men radiatoren virkede ikke.
Brusehovedet på badeværelset var stort men kalket til så strålerne næsten ikke ramte kroppen.
Morgenmadsbuffeten var meget undervældende. Der var beskrevet at den skulle være ekstraordinær, men det var ikkw vores indtryk. Der var f.eks. ikke bacon som beskrevet, men i stedet lune cocktailpølser. Der var ikke et udvalg af morgenbrød som på billedet men nogle få rundstykker og lunkne pandekager.
Alt kommunikation foregik online så oplevelsen blev også upersonlig. Et rigtig fint hostel, men ikke noget lækkert hotel.
Roomservice var tiptop og der er også en lækker kaffeautomat på værelset.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Adam,Thank you for sharing your feedback about your recent stay at Hotel Sønderborg Kaserne. We appreciate your detailed review as it helps us identify areas where we can improve.While we're glad to hear that you found the room spacious and equipped with amenities like a lounge area and two flat-screen TVs, we apologize for the issues you encountered during your stay.We're sorry to hear about the temperature issues in your room due to a leaky window and thermostat malfunction. Our maintenance team will investigate these issues promptly to ensure they are addressed and do not recur in the future.We apologize for the inconvenience caused by the lack of availability of the reception, especially considering our communication regarding reaching out with any questions. We will review our procedures to ensure that guests can easily reach us when needed.Your feedback regarding the breakfast buffet is also noted, and we will work to improve the variety and quality of our offerings to meet our guests' expectations.We understand your comments about the online communication and will strive to make the guest experience more personalized and engaging in the future.We're pleased to hear that you found the room service satisfactory and enjoyed the coffee machine in your room.We apologize if your experience did not meet your expectations of a luxurious hotel stay, and we appreciate your feedback as it helps us improve. If you have any further comments or concerns, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Kamal,Thank you for choosing Hotel Sønderborg Kaserne for your recent stay, and for sharing your fantastic feedback with us on Hotels.com.We're thrilled to hear that you had a wonderful experience during your visit and that you rated us a perfect 10 out of 10. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any special touches that made your visit memorable, we would love to hear about them. Your feedback helps us understand what our guests value most and allows us to continue providing exceptional service.We hope to have the pleasure of welcoming you back to Hotel Sønderborg Kaserne in the future. If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 28 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to review your stay at Hotel Sønderborg Kaserne. We appreciate your feedback, as it is essential for us to understand our guests' experiences and areas where we can improve.We noticed that your overall rating is a 6 out of 10. While we are glad that you chose to stay with us, we are keen to learn more about what aspects of your stay did not fully meet your expectations. Our goal is to provide a memorable and comfortable experience for all our guests, and it seems we may have fallen short in some areas during your visit.If you have specific feedback or concerns you'd like to share, we would be grateful to hear them. Your insights are invaluable in helping us enhance our services and facilities. Please feel free to reach out to us directly or through Hotels.com with more details.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience that reflects the high standards we strive to achieve.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Anonymous,Thank you for the exceptional rating of 10 out of 10! We are thrilled to know that your stay at Hotel Sønderborg Kaserne was a resounding success.It's always our goal to ensure each guest has a memorable and comfortable experience, and your high score is a testament to our team's efforts. While we don't have the specifics of your stay, it's clear that we were able to meet, if not exceed, your expectations, and for that, we are truly grateful.We hope to have the pleasure of welcoming you back in the future and providing another exceptional stay. Thank you for choosing Hotel Sønderborg Kaserne and for taking the time to leave this review on Hotels.com.Warm regards,Hotel Sønderborg Kaserne
par un voyageur
Publié le 25 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Hotel Sønderborg Kaserne, Gestion de l’hôtel
Dear Palle,Thank you for your valuable feedback and for rating your stay at Hotel Sønderborg Kaserne with an 8 out of 10. We're glad to know that your experience with us was largely positive.We are curious to learn more about the aspects of your stay that you particularly enjoyed, as well as any areas where you feel we could improve. Our mission is to provide a top-notch experience for all our guests, and your insights are crucial in helping us refine our services and amenities.If you have any specific suggestions or comments, please feel free to share them with us directly or through Hotels.com. We are always looking for ways to enhance our guest experience.We look forward to the opportunity to welcome you back in the future and hope to provide an even more satisfying stay that aligns with your expectations.Warm regards,Hotel Sønderborg Kaserne
