Note fondée sur 242 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2019 sur Expedia
4 star without spa or swimming pool or sport facilities ..
The room was great
The breakfast too
Commentaires de Gestion de l’hôtel
7 juin 2019 par Ariane Jannuzzi, Gestion de l’hôtel
Thank you !
Ariane
par un voyageur
Hôtel incontournable
Publié le 11 nov. 2016 sur HotelsUn accueil irréprochable pour une qualité des prestations remarquables
Surclassé en suite junior, avec un petit déjeuner très varié
Ambiance cosy au cœur de Sorrento extrêmement agréable
Un hôtel incontournable, romantique à souhait
Recommandé
pour Tout le mondepar un voyageur de Quebec, canada
Belle découverte à Sorento
Publié le 30 sept. 2016 sur Expedia
Pour : Son atmosphère, son emplacement, ses déjeuner, le personnel, la propreté!
Contre : S/O
Emplacement : En plein cœur de sorento sab le bruit
Nous avons passé 3 jours et avons adoré! Propre, sympa, voir presque famillale, bien situé. On recommande sans limite!
par alain de Paris
Presque excellent.
Publié le 11 août 2016 sur HotelsBelle chambre spacieuse et bien décorée. Excellent petit-déjeuner pris sur la terrasse. Plein centre. Parking avec voiturier pratique et fiable. Une ombre: la literie, vraiment à revoir.
Recommandé
pour Tout le mondepar un voyageur de Québec
Hôtel de charme, au coeur de Sorrento.
Publié le 2 juin 2016 sur Expedia
Pour : Confort et situation.
Contre : Tout est parfait.
Emplacement : L'hôtel est au coeur de l'activité. Boutiques, restaurants, gare, tout est proche. Le personnel offre d'excellents conseils et informations.
Propre, charmant, confortable, accueil chaleureux, au coeur de la vie de Sorrento.
par un voyageur
Publié le 30 déc. 2023 sur Expedia
par un voyageur de Berkeley
Publié le 24 déc. 2023 sur Expedia
I booked the junior suite room 26 on the top floor on December 23, and it is an an awkward and defective room. It is too-the-roof room with low ceilings and a weird half floor in the room. The sound insulation of the roof is non-existent and the skylights are not sound sealed. Because of the street party on 12.23, we could not sleep, so I asked for a different room at 12.45 am, and it was much quieter. At checkout I asked them to charge me for the standard room, and they said I paid thru Expedia, so there was nothing they could do. I just asked Expedia to call them and ask for same, and they lied and said both rooms were junior suites, so no discount needed. The suite had a kitchen and dining area and huge patio. The second was just a room.
The service was stuffy and mediocre. The decor is pretty dated.
The breakfast was just ok.
You can find better among the many Sorrento hotels.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Barbara, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us for your one night stay.I'm sorry that you couldn't sleep because of the noisy. We are situated in the main square of Sorrento and you reserved a Christmas holiday so there was more nightlife then usual. The priority was to solve the noise and not the room size. The night porter showed you a different room (that was 35mtsq) situated on a different side and level from your room "26" that is also one of the most appriciated room of our hotel. However, as soon as you saw the new room we did not received any complaint and you were happy with the new room. We have just one standard room in the hotel that has two windows without view so it is not very fair to indict us that we downgraded your room. On our website there are plenty photos showing our personalized and absolutley modern touch and all rooms categories. You can easily see that the standard room showed is not the one you had. We have come to meet you in all the possible ways by offering you a room change and also we did not charge your rooms extra.We apologize we did not meet your expectations and we wish you to come back in a future to demonstrate the quality of our service and let you have a more comfortable stayWarmest regards, BarbaraGuest relation
par un voyageur
Publié le 22 déc. 2023 sur Expedia
par un voyageur de North Augusta
Publié le 1 déc. 2023 sur Expedia
The hotel was in the heart of the action of the city. Everything's in walking distance. The staff was great. The breakfast was excellent. The room was great. The outsourced parking was a good price and service was great. Wonderful experience. Will come back.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Barbara, Gestion de l’hôtel
Thank you so much for you wonderful review !We look forward to meeting you in a near futureKind regards,Barbara
par un voyageur
Publié le 11 nov. 2023 sur Expedia
This was such a fantastic stay! I stayed here last week with my family, boyfriend, and brother's girlfriend, and everything was perfect. The staff were all so accommodating and kind. Every bedroom was different and unique and so adorable. The kitchen was one of my favorite spots, and it had a home-like vibe to it with stunning white tables and chairs and accents of yellows and blues. This is also located in the most fantastic part of Sorrento, and it is quiet and super safe!! I would make this the place I stay at every time I visit Sorrento because I know I will get fantastic service and a beautiful place to stay.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Barbara, Gestion de l’hôtel
Thank you so much for your wonderful comment !Warmest regards,Barbara
