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DoubleTree by Hilton Hotel Portland

4.0 star property
4-star hotel near Maine Mall

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Photo gallery for DoubleTree by Hilton Hotel Portland

Outdoor pool
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Exterior
Hypo-allergenic bedding, in-room safe, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
363 Maine Mall Rd, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪5 min drive‬
  • Place, State Theatre
    ‪8 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(155 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(87 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

7.6 out of 10
Good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

About the area

South Portland

Near the airport.At this South Portland hotel, you'll be within half a mile (1 km) of Maine Mall and 3 miles (5 km) of Tate House Museum. Also, Casco Bay is within 3 miles (5 km) and Maine Military Museum is within 6 miles (10 km).

What's nearby

  • Maine Mall - 2 min walk - 0.2 km
  • Thompson's Point - 5 min drive - 6.9 km
  • Maine Medical Center - 7 min drive - 9.0 km
  • State Theatre - 8 min drive - 9.7 km
  • Cross Insurance Arena - 9 min drive - 10.1 km

Getting around

  • Portland Transportation Center - 6 min drive
  • Portland Intl. Jetport Airport (PWM) - 5 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪D'Angelo Grilled Sandwiches - ‬19 min walk
  • ‪Aroma Joes - ‬19 min walk

About this property

DoubleTree by Hilton Hotel Portland

4-star hotel near Maine Mall
DoubleTree by Hilton Hotel Portland offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This 4-star South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1973
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 12 2025 to May 29 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 655 out of 1348 reviews
Rating 8 - Good. 301 out of 1348 reviews
Rating 6 - Okay. 183 out of 1348 reviews
Rating 4 - Poor. 106 out of 1348 reviews
Rating 2 - Terrible. 103 out of 1348 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jarrod

Stayed 2 nights in Nov 2025

6/10 Okay

Lyndsey

Stayed 1 night in Nov 2025

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great time
Stayed 1 night in Nov 2025

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was undergoing renovations/repairs in certain areas. Our suite while comfortable could use some upgrades like the carpet which shows fraying and minor tears.
Stayed 4 nights in Nov 2025

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic and warm welcome.
Stayed 1 night in Nov 2025

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Our stay at DoubleTree surprised us. We were only there for 4 nights. Upon check-in, we didn’t have toilet paper and our room only had 1 small trash bin. Rooms are very old and dirty. We had a LIVE cockroach crawling on the window. We then found several dead bugs along the window on the floor. Housekeeping came quickly to vacuum and clean the room fully. They did not offer to move us to another room. They provided NO housekeeping for the next three days—we had to ask for towels, toilet paper, and to have trash removed. Front desk and management acted like they had no idea what was going on or why we weren’t receiving any regular cleaning services on our floor. Kids splashing and jumping everywhere in the pool. Must walk through lobby & bar to get to pool, bar and breakfast are both overpriced and not great. Assistant manager couldn’t help us regarding housekeeping and cleanliness issues but offered drink and breakfast stipends. Front desk supervisor apologized at the end of our stay and offered partial refund for our experience. I’ve stayed with many hotels, many Hilton-owned chains and have never, ever had such poor service as we did during this stay. Pay more and stay somewhere else without BUGS!
The live cockroach AFTER we smushed it!
Stayed 4 nights in Nov 2025

8/10 Good

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Room was very comfortable & clean. A clock would have been nice & outlets on both sides of the bed would have been helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin J

Liked: Cleanliness
Spacious room
Stayed 1 night in Nov 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They were so nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert H

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room , attentive staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Valerie A.

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

8/10 Good

Victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We were visiting Portland, ME from Chicago and just went for a couple hours of pool time, The Docent Collection where we were staying doesnt have a pool. Pool was relatively empty, clean, and staff was helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff! Clean, convenient, working elevators, plenty of parking
Stayed 2 nights in Nov 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, slight clog of bathtub was fixed immediately, excellent water pressure, wonderful staff, excellent breakfast, lots of parking
Stayed 1 night in Nov 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, easy check in. Very friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Vicki

Travelled with family and small children
Liked: Cleanliness, staff & service
The girl at the front desk was awesome.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

10/10 Excellent

Cathy

Stayed 1 night in Nov 2025

6/10 Okay

Kristopher

Stayed 9 nights in Nov 2025

10/10 Excellent

Kerri

Stayed 2 nights in Nov 2025

10/10 Excellent

Mike

Stayed 1 night in Nov 2025

10/10 Excellent

Lisa, Wilmette

Stayed 1 night in Nov 2025

2/10 Terrible

David K

Business traveller
Disliked: Amenities
Coffee pot didn’t work Lamp didn’t work Food was under cooked & half assed I want a refund
Stayed 1 night in Nov 2025