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DoubleTree by Hilton Hotel Portland

4.0 star property
Hotel near Maine Mall in South Portland

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Photo gallery for DoubleTree by Hilton Hotel Portland

Indoor pool
Exterior
Reception
Lobby
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
363 Maine Mall Rd, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪5 min drive‬
  • Place, Maine Medical Center
    ‪7 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(149 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(82 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

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Reception

Tru by Hilton Portland Airport Area

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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,608 reviews
The price is CA $111
CA $121 total
includes taxes & fees
Dec 3 - Dec 4
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About the area

South Portland

Near the airport.At this South Portland hotel, you'll be within half a mile (1 km) of Maine Mall and 3 miles (5 km) of Nonesuch River Golf Club. Tate House Museum and Casco Bay are also within 3 miles (5 km).

What's nearby

  • Maine Mall - 2 min walk - 0.2 km
  • Thompson's Point - 5 min drive - 6.9 km
  • Maine Medical Center - 7 min drive - 9.0 km
  • State Theatre - 8 min drive - 9.7 km
  • Cross Insurance Arena - 9 min drive - 10.1 km

Getting around

  • Portland Transportation Center - 6 min drive
  • Portland Intl. Jetport Airport (PWM) - 5 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬5 min walk
  • ‪Panera Bread - ‬10 min walk

About this property

DoubleTree by Hilton Hotel Portland

Hotel near Maine Mall in South Portland
DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1973
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Tru by Hilton Portland Airport Area
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,608 reviews
The price is CA $111
CA $121 total
includes taxes & fees
Dec 3 - Dec 4
Tru by Hilton Portland Airport Area

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 609 out of 1288 reviews
Rating 8 - Good. 293 out of 1288 reviews
Rating 6 - Okay. 169 out of 1288 reviews
Rating 4 - Poor. 107 out of 1288 reviews
Rating 2 - Terrible. 110 out of 1288 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

travis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great evwrything was spotless check in was so simple. Great stay.
Stayed 1 night in Nov 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good room and atmosphere
Stayed 1 night in Sep 2025

10/10 Excellent

Frances, East Millinocket

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not liked, curtains did not blockout lights from the outside.
Stayed 1 night in Sep 2025

6/10 Okay

Carla

Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and needed updating. Only one elevator worked which was inconvenient
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken but staff were exceptional and facilities were well kept
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Heather

Room was not that clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Colorado Springs

Stayed 1 night in Aug 2025

6/10 Okay

Donna

Disliked: Staff & service
Rooms are surface clean only, someone else's toothpaste splatter was on the bathroom counter, grit and mold in the tub area, dirt and dust accumulation on the carpets. While maid service was requested, it was not received. As I was early for check in, I sat in the reception area. Front desk staff was curt with many of the guests, turning them away from check in before 3 PM, rather brusquely I might add, without checking the computer to see if the rooms were ready. I saw no one in management, or at least no one dressed professionally enough to be considered a manager, my entire stay. Overall, I am very disappointed with this Double Tree by Hilton and will not be returning.
Stayed 4 nights in Jul 2025

6/10 Okay

Laura

Stayed 3 nights in Jul 2025

10/10 Excellent

Lucille

Travelled with family
Liked: Cleanliness, staff & service
Location and free shuttle to airport.
Stayed 1 night in Aug 2025

6/10 Okay

Tricia

Stayed 1 night in Jul 2025

4/10 Poor

Scott

Stayed 1 night in Jul 2025

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Kim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Early check in appreciated. Nice pool. Otherwise, the room smells bad and is dirty (peeling paint in the bath, splatters on the bath wallpaper…)—but the smell is just gross.
Stayed 1 night in Aug 2025

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. Clean and friendly staff. They kept knocking on the door at 8:00 and 9:00 am, for housekeeping even though the do not disturb sign was on the door.
Stayed 1 night in Jul 2025

2/10 Terrible

LaTosha

Disliked: Cleanliness, property conditions & facilities
Avoid at all cost!! Dirty… Unvacuumed floors, unclean bathroom, limited towels, no soap, previous occupants hair on the toilet. This DoubleTree was THE WORST. Shame on Hilton! The two people at the front desk were pushed to their limit with limited cleaning staff. Fortunately, I was moved to another room but that was barely better. Immediately had to go to the Dollar Tree and buy flip flops, disinfectant spray and cleaning wipes. And as a departing gift they added an $8 “gift shop food fee” that wasn’t mine. I called to ask for it to be removed and was told “It must be yours, if we charged the room” and then connected to accounting to leave a voicemail. HORRIBLE!!!
Stayed 4 nights in Jul 2025

6/10 Okay

Basiem

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Georgeanna

Stayed 2 nights in Jul 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for easy on off highway too.
Stayed 1 night in Jul 2025

6/10 Okay

Tammy

Liked: Cleanliness, staff & service

Disappointed and over priced!

Was given a handicap room and I am not handicap. First room deadbolt would not lock. Someone tried to fix but couldn’t. Switched to another room, handicapped also, deadbolt would not lock. I ended up moving furniture and my luggage by the bed to act as a lock. The bathroom had no hand soap by the sink nor any body wash in the shower. The bottle was attached to the wall so i assumed it had some in it. The lamp on the desk did not work. Overall, not worth $214 maybe a motel 6 price.
Stayed 1 night in Jul 2025

4/10 Poor

Oleg

Disliked: Cleanliness, staff & service
I arrived to hotel and was given a room on the 7 th floor. Upon entering the room smelled like an ashtray. After addressing issue to the staff, I. was told that it is impossible because hotel is non smoking, however I was offered another room on the second floor. Very disappointed with 4 star hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities
Absolute great people in the restaurant! My server/bartender was awesome (Betty)...very attentive and friendly. Such a pleasure!
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excelent hotel and they are giving out free cookies as many as you wish
Stayed 4 nights in Jul 2025

10/10 Excellent

Tanaz

Travelled with family
Liked: Cleanliness, staff & service
The TV did not work and the rooms were not cleaned while we were out. The staff was friendly and extremely helpful.
Stayed 2 nights in Jul 2025