Note fondée sur 89 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Jeffrey,We are sorry you had a less than satisfactory experience, prompting your 4/10 rating following your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Expedia
One of the worker was rude
Commentaires de Gestion de l’hôtel
16 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Maquaito, Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-85. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Poorest of poor
Publié le 12 mars 2024 sur HotelsI accidentally booked a smoking room but would not change it for me. Although the motel was not filled up. By no means am i a picky person
I know it was cheap but it was the worst hotel we have ever stayed in. Dirty sheets,curtains had blood on them,toilet lid was broken floor was sticky everywhere. The sheets and towels stunk. Bedspread had cigarette holes.never again.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Peggy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Spartanburg - I-85. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/10 score. You indicated that you were unsatisfied with unclean sheets, broken toilet lid, smelly sheets and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof ManagementRediResponse Specialist
par un voyageur
served its purpose
Publié le 4 mars 2024 sur HotelsNothing fancy but it was fine for shower and a few hours of sleep.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Spartanburg - I-85. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location being fine for shower and a few hours of sleep. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Yury, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Recordo Rediresponse Specialist , Gestion de l’hôtel
Hello Brittney, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 8 févr. 2024 sur Expedia
We stayed in the room the whole time trying to enjoy our anniversary and all night we herd running and yelling
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Recordo Rediresponse Specialist , Gestion de l’hôtel
Dear Brandy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Spartanburg - I-85. It's saddening to hear that your stay fell short of your expectations due to the disturbance you highlighted. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Kallie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Shower not clean hair all on the walls.. towels and rags got hair all on them. No cups no ice pack
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jamesha. The staff and I at the RED ROOF INN SPARTANBURG - I-85 appreciate your 3/5 score. However, you indicated that the cleanliness of the shower and linens you mentioned, and no cups and ice pack hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management
par un voyageur
Publié le 3 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Craig, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
