Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2022 par Front desk , Gestion de l’hôtel
Thank you for the feedback. We hope to see you again!
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Guest Services, Gestion de l’hôtel
It's wonderful to hear that you had such a positive experience! A perfect 10 out of 10 rating indicates exceptional satisfaction. Your feedback can be valuable for others considering this hotel.
par un voyageur
Publié le 14 mars 2024 sur Hotels
The smoke detector started beeping at 2 am and went off ever 20 minutes
Commentaires de Gestion de l’hôtel
19 mars 2024 par Guest Services, Gestion de l’hôtel
Experiencing a smoke detector beeping in the middle of the night must have been incredibly frustrating. It's disruptive to your sleep and can be quite alarming. Thank you for sharing your feedback, and I hope your next stay is much more pleasant.
par un voyageur
Publié le 14 mars 2024 sur Expedia
I made a reservation here only because I wanted to use the hot tub , and it’s “closed for cleaning”. I’m glad they are cleaning it but I am tired of making reservations at places that say they have a hot tub, and it’s closed, needs repairs etc etc. this happens more times than I can remember. Ridiculous!
Commentaires de Gestion de l’hôtel
19 mars 2024 par Guest Services, Gestion de l’hôtel
I'm sorry to hear about your frustrating experience with the hot tub being closed despite your reservation. It's certainly disappointing when amenities advertised are not available during your stay. Your feedback is important. Thank you for sharing your experience, and I hope your future stays are more enjoyable.
par un voyageur
Publié le 12 mars 2024 sur Expedia
easy parking, close to downtown.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Guest Services, Gestion de l’hôtel
We're glad to hear that you found the parking convenient and appreciated the proximity to downtown during your stay. We hope to welcome you back again soon!
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Guest Services, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us! We're glad to hear that you had an overall positive experience during your stay. We appreciate your business and hope to welcome you back soon!
par un voyageur
Publié le 8 mars 2024 sur Expedia
it was disgustingly dirty and not well maintained
Commentaires de Gestion de l’hôtel
11 mars 2024 par Guest Services, Gestion de l’hôtel
We're sorry to hear about your disappointing experience. Maintaining cleanliness and a well-maintained environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues to ensure they are promptly resolved. We appreciate your feedback and hope to have the opportunity to make it right in the future.
par un voyageur
Publié le 6 mars 2024 sur Expedia
I liked hotel but was suppose to get my 100$ deposit back and still have not received it
Commentaires de Gestion de l’hôtel
7 mars 2024 par Guest Services, Gestion de l’hôtel
Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay at our hotel. However, we apologize for the inconvenience you experienced regarding your deposit refund. Upon checking out, we release the deposit. Please make sure to check your transactions. If you do not see it still pending. Please let us know.Your satisfaction is important to us, and we appreciate your patience and understanding as we work to resolve this matter.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Stayed in your motel for five days ask for room to be clean three days but nothing was done.. not very helpful stay
Commentaires de Gestion de l’hôtel
4 mars 2024 par Guest Services, Gestion de l’hôtel
I'm sorry to hear about your experience at our motel. Your feedback is important to us, and we apologize for falling short of your expectations regarding the cleanliness of your room and the level of assistance provided during your stay.We strive to maintain high standards of cleanliness and provide prompt assistance to all our guests, and it's disappointing to hear that we did not meet these expectations during your visit. Rest assured, we take your comments seriously and will address them with our housekeeping and guest services teams to ensure that such issues are not repeated in the future.We value your business and hope to have the opportunity to welcome you back in the future, so we can demonstrate our commitment to providing you with a more pleasant and comfortable stay.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
When we arrived, we waited for 3-5 minutes at the front desk before being greeted with "Sorry, I was outside vaping". The whole lobby reeked of cigarettes. When we got to our original room, the bathroom, toilet and sink were not properly cleaned. The toilet seat had a plastic screw to secure the seat to the base sitting on the back of the toilet in plain view. The seat was not attached to the base. We got a different room which was a little cleaner but when we went to get into the bed we found a pair of mens socks at the base of the bed covers which is quite offputting. The lobby was loaded with homeless people rummaging through the coffee bar and hanging out. The parking lot was not well lit and was also loaded with homeless people. Two people who were clearly living in their vehicle were having a shouting arguement about misplacing an item in the loaded full vehicle. I just assumed that it was drugs that they were looking for. The breakfast was not attended and the pans were empty and dirty. No eggs or bfast meats available. We opted to go out for breakfast instead. We stayed at this place in 2018 and it was not top of the line but was also not run down to this point. Very disappointed in our stay.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Guest Services, Gestion de l’hôtel
We're truly sorry to hear about your disappointing experience during your recent stay. This falls well below the standard of service and cleanliness we strive to provide. Please rest assured that we take your feedback seriously and will address the issues you mentioned with our team to ensure improvements are made. Your comfort and satisfaction are important to us, , and we apologize for failing to meet your expectations. We hope to have the opportunity to regain your trust in the future.
