Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 28 sept. 2018 sur Expedia
FR:
Hotel très bien placé entre les deux principaux lieux de visite de la ville (mais pas les seuls) : la maison d'Abraham Lincoln et le musée Abraham Lincoln.
Chambres confortables, propres, et calmes. On entend néanmoins la sirène des trains comme dans tous les hotels de la ville mon avis)
Parking public accolé l’hôtel 7$/jour
EN:
Hotel in a good location between the two main visits in the city (but not the only): Abraham Lincoln's house and Abraham Lincoln Museum.
Rooms are comfortables, clean and quiet. We still can hear trains' horn (like in every hotel in the city in my opinion)
Self parking in the public parking next to the hotel: 7$/day
par un voyageur
Publié le 28 avr. 2024
Old and dated, got stuck in an elevator. Hot tub covered up. Pool just above freezing. Hardly any water pressure.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Jeffery,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you experienced during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.Please know that your comments have been shared with our maintenance and housekeeping teams for immediate attention. We are committed to addressing the issues you mentioned to ensure that they are resolved promptly and that future guests do not encounter similar inconveniences.We appreciate your candid review as it helps us identify areas where we can improve and better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,Hotel Team
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par General Manager, Gestion de l’hôtel
Dear John,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jamie,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Thank You, Hotel Team
par un voyageur
Publié le 25 févr. 2024 sur Expedia
This property needs updating badly. The room was spacious but just did not feel clean. There are 3 elevators for this property and only 1 is working. The sink in the bathroom took a long time to drain and the bathroom had a sewer-type smell. The free cookies that were offered had walnuts (not everybody likes this) and were as hard as a rock. Parking was a pain, ask the public parking garage meter did not supply us with a ticket and we had to call into the service just to get out. This property was extremely overpriced for the value.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Leanne,Thank you for sharing your experience. We take your feedback seriously and will promptly address the issues mentioned, including elevator service and room cleanliness. Your points on parking and the cookies have also been noted for improvement. We value your input and hope to have the opportunity to offer you a more pleasant experience in the future.Thank You, Hotel Team
par un voyageur
Publié le 16 févr. 2024 sur Expedia
The hotel is very old. Rooms do not have a fridge. All of the elevators were not working and it is very low staffed.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Jennifer,We apologize for the elevator being unavailable while we are currently working to replace them, as the old ones were original to the building. Our team is constantly working to improve for our guests. That said, we will use your feedback to improve. Thank you for being our guest, and we hope to deliver a more enjoyable experience on a future stay with us. Thank You, Hotel Team
par un voyageur
gotta have elevators working...
Publié le 7 févr. 2024 sur HotelsThe Lincoln is a decent hotel - inside it was clean, if not a bit dated. The parking garage next to it is a bit sketchy - lot of trash going around. The staff was fairly friendly. The big negative for this hotel was that of 3 elevators, only one seemed to be working. You have 12 floors - 20 rooms per floor. I was on the 11th floor... It was just slow slow going. The elevator held about 6 people. The hotel was full...
Commentaires de Gestion de l’hôtel
9 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Joel,Thank you for staying with us and for your feedback. We are delighted you enjoyed our comfortable accommodations and friendly service; however, we apologize for any issues with parking or the elevators. Our hotel is currently replacing all of the elevators on our property, and we want to thank you for your continued patience during this time. You are a valued guest, and we want to invite you back again anytime.Thank You, Hotel Team
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Please fix your elevators before a big event
Commentaires de Gestion de l’hôtel
3 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Chanda,Thank you for staying with us and taking a moment to let us know about your experience. We are glad you enjoyed your visit, and appreciate your suggestions regarding the elevators. Our hotel is currently in the process of replacing all of them. Thank you for your patience as we upgrade our facilities. We think you will be impressed with the refurbishment once complete, and we look forward to seeing you again soon!Thank You, Hotel Team
