Rundown in need of renovation. Smells damp and my clothes were damp. Carpet underneath hallway AC outside my room was wet. Bed was fine. Linens were fine except towels were scratchy. Housekeeping was good.
Voyage en famille avec de jeunes enfants, Voyage en famille
20 juill. 2025
Arrived to the property! Had to change rooms in less then a hour due to the tv not working and water not getting hot! Unpacked just to repack and unpack again! Completely was dissatisfied!
The room was comfortable and big. However, the faucets in the bathroom tub was very loose. One accident hit and it would have fallen off. The hotel took money out my account twice without my authorization which cause me to loose trust in the hotel.
My first visit was okay.. the room could have been maintained a tad better, but any issues was minor. After deciding I was going to stay an extra night.. I was able to book a different room. This room was maintained great, but the TV didnât work.
We checked in and went to our room. As soon as walked into the room we were hit with a mold and musty smell. There was a dehumidifier in the room that was covered in mold. We went back down stairs and asked for a different room. The staff was accommodating and we changed rooms but it didnât change the outcome. The second room had the same smell with another dehumidifier in it. In the bar area off the lobby there was a significant leak with a garbage can catching all the water. We ended up leaving and booking a different hotel. I will be requesting my money back.
When we first arrived there was a couple in front of us trying to get their money back from their stay, I didnât think much about it at the time but in hind sight, they decided to leave too.
We werenât in hotel for long periods except to sleep/clean up. Smelled clean & fresh when we arrived, but mustier by the day. Our tv remote had issues but after several tries, got it handled.
Front desk and maintenance were wonderful.
Refrigerator worked great! Hotel was in a good location for gol and downtown St Augustine.
Everything was fine until I turned the water on to shower and the water pressure was so bad and not to mention the hot water wasnât working all that well.A little disappointed in that area and also when I asked for more linen and clean ones they never came up to my room to deliver them.5 hours later I came back to my room and still didnât have them