Ratings based on 301 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Barry, Hotel Management
It is unfortunate to see that you didn't enjoy your stay with us. We would greatly appreciate your feedback to know how you think we could improve.
by A traveller
Posted Feb. 9, 2024 on Expedia
Great stay once again
Enjoyed watching some sports while relaxing in the Jacuzzi
Comment from Hotel Management
Feb. 9, 2024 by Barry, Hotel Management
I am so glad you had an enjoyable stay with us. Thank you for your feedback.
by A traveller
Posted Feb. 6, 2024 on Expedia
That the room had a jacuzzi
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
I am glad you enjoyed your stay with us!
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
It is very unfortunate to see that you had such a negative experience during your stay with us. I believe I received your comments on Sunday morning and I want you to know I take them very seriously. I am committed to correcting the issues that you had mentioned.I sincerely appreciate your feedback.I hope you will consider staying with us again in the future so we can redeem ourselves and be certain to give you the proper Monastery experience.
by A traveller
Posted Jan. 21, 2024 on Expedia
Towels were dirty and stains on them. The hotel had no guests. No customer service.
They charged me an extra night when i checked out a bit early. My initial stay was fromTuesday to sunday. I checked out on Thursday at 1pm. I asked if this was okay and they said yes its okay.
They supposed to charge me 2 night stay but they charge me 3 nights.
It took an arm and a leg to get refunded.
Never staying there again. I highly dont recommend to stay there.
Comment from Hotel Management
Jan. 26, 2024 by Barry, Hotel Management
Hi Tommy. I am both surprised and sorry to hear that you had such a bad experience. You seemed to be quite pleased while you were staying with us and our 24 hour reception staff never heard a single issue or complaint from you. I do apologize if receiving your refund was problematic in any way, but for our Expedia bookings guests must go through the proper channels for their refund. Also, it appears you requested a refund on January 18th, and it was issued to you on January 18th.It is a slower time of the year for the hotel, and you had mentioned wanting to stay elsewhere so you could have more people to socialize with. We accommodated your request and you checked out in the afternoon well after our checkout time. We unfortunately had to charge you for that day, which would be pretty standard in any hotel considering the reasoning. Even still, we gave you some free meal vouchers for our bistro as some compensation. You seemed quite happy about this at the time.If you had communicated some of these issues to us, we would have been more than happy to go above and beyond to correct them. For any future visits of yours to any hotel, please be sure to pass along your issues to the staff or management so they are aware and have the chance to correct them.
by A traveller
Posted Jan. 21, 2024 on Expedia
Quiet
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
I hope you had a relaxing stay with us, Josephine. We hope to welcome you back in the future!
by A traveller
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
Thank you for the review David.
by A traveller
Quiet and comfortable
Posted Jan. 7, 2024 on HotelsComfortable and quiet. The room was nice, other than the towels being quite stained. I'm not sure why we had to check in by 5 pm when there was someone at the desk all night long.
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
I am very sorry to read about the towels in your room. But we would have happily brought you some fresh towels if we had known.I am also not sure why you were asked to check in before 5pm? That shouldn't have been the case, but I will be sure to look into it further.
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
Thanks for your review David!
by A traveller
Posted Dec. 14, 2023 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Barry, Hotel Management
Thanks David!
