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Best Western Plus The Charles Hotel

3.0 star property
3-star hotel near Ameristar Casino St. Charles

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Photo gallery for Best Western Plus The Charles Hotel

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
Premium bedding, pillowtop beds, in-room safe, desk
Property amenity
Reception
Coffee service

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • Gym

Explore the area

View in a map
1425 South 5th Street, St. Charles, MO, 63301
  • Place, Ameristar Casino St. Charles
    ‪10 min walk‬
  • Place, St Charles Convention Center
    ‪11 min walk‬
  • Place, Hollywood Casino
    ‪7 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(60 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(56 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

St. Charles

Close to airport.Within a 15-minute walk of the hotel, you'll find Ameristar Casino St. Charles and Historic Main Street. Frontier Park and Lewis & Clark Boathouse and Nature Center are also within 2 miles (3 km).

What's nearby

  • Historic Main Street - 9 min walk - 0.8 km
  • Ameristar Casino St. Charles - 10 min walk - 0.8 km
  • St Charles Convention Center - 11 min walk - 1.0 km
  • Hollywood Casino Amphitheatre - 4 min drive - 5.3 km
  • Hollywood Casino - 7 min drive - 7.8 km

Getting around

  • Kirkwood Station - 22 min drive
  • St. Louis Lambert Intl. Airport (STL) - 11 min drive

Restaurants

  • ‪Texas Roadhouse - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Buffalo Wild Wings - ‬10 min walk
  • ‪Falcon Diner at Ameristar Casino - ‬11 min walk

About this property

Best Western Plus The Charles Hotel

3-star hotel near Ameristar Casino St. Charles
Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available.

This 3-star St. Charles hotel is smoke free.

  • 133 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
Best Western Plus The Charles Hotel offers 133 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Comfort Suites St Charles - St Louis

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  • Parking included
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CA $160 total
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Reviews

Best Western Plus The Charles Hotel Reviews

8.0

Very good

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 447 out of 1021 reviews
Rating 8 - Good. 284 out of 1021 reviews
Rating 6 - Okay. 152 out of 1021 reviews
Rating 4 - Poor. 76 out of 1021 reviews
Rating 2 - Terrible. 62 out of 1021 reviews

Reviews

6/10 Okay

Ann

Liked: Cleanliness, room comfort
No staff at check out - Outside smoking. Another man was waiting too. We all just left. At check in same staff member who was not available as we left couldn't get credit card machines to work. Fortunately someone else did. She needs more training also not personable or friendly. Would have added to stay.
Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Travelled with family
Disliked: Amenities, property conditions & facilities
No AC
Stayed 1 night in Apr 2025

8/10 Good

Paula, Hudson

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Very restful night's sleep.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay. Clean and friendly.
Stayed 1 night in Jun 2025

4/10 Poor

DeMarcus

Stayed 2 nights in Jun 2025

4/10 Poor

Dolores

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
All the carpeting looked dirty and needs a deep cleaning or be replaced.The room fridge was leaking ice chips & water dripping (I needed to put a towel inside) Toilet is way too low. Also, the wash basin. Shower water spray was a joke. Tub water was not draining properly. The breakfast was NOT good. Coffee machine was broken.
Stayed 2 nights in Jun 2025

10/10 Excellent

Braxton

Stayed 1 night in May 2025

10/10 Excellent

Misty

Liked: Cleanliness, amenities, property conditions & facilities
Very pleased with these accommodations. Was very clean and beds were comfortable. The guy who checked us in was friendly and personable. The pool was nice. My kids enjoyed that there was a “deep end” 12’!
Stayed 1 night in Jun 2025

10/10 Excellent

Gordana

Stayed 1 night in Jun 2025

6/10 Okay

Luis

Business traveller
Disliked: Property conditions & facilities
When i arrive the front desk girl doesnt have any customer service skills, she was on her ear piece talking to her friend while checking me in.
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, clean and had a decent breakfast.
Stayed 1 night in Jun 2025

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible WiFi, toilet ankle high,
Stayed 1 night in Jun 2025

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hotel -- Poor internet

Awesome Hotel. Internet was HORRIBLE. The front desk acknowledged that the hotel has poor internet which I don't understand as it's next door to a casino and convention center. The Internet is so bad that it's false advertising to even claim there is wifi. Shame, as everything else was superb.
Stayed 1 night in Jun 2025

10/10 Excellent

Cristen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff ready to help.
Stayed 2 nights in Jun 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been coming to this Hotel for years. It's the only place I stay. Great staff, facilities and amenities...location and accessibility to St Charles and surrounding communities are perfect! Whatever your circumstance...enjoy!
Stayed 1 night in Jun 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Hope

Liked: Staff & service
Disliked: Cleanliness
Carpets need a major cleaning. They felt sticky and gross. Had to keep shoes on at all times.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Short, easy drive to Convention Center. Very good hot breakfast, lots of options!
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great! Comfy beds, breakfast excellent. Safe area. Dining walkable.
Stayed 1 night in Jun 2025

4/10 Poor

Patricia

Stayed 1 night in May 2025

10/10 Excellent

Sanchez

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Desk clerk was very hospitable and welcomed us with open arms.
Stayed 1 night in Jun 2025

10/10 Excellent

Sara

Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025