Note fondée sur 512 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 juin 2024
When we checked in, there was a noticeable stain on the comforter. When I called the front desk to get another one, I was told that I would need to bring it down or wait an hour for one to be delivered to the room. At that time, I brought the comforter down to the front desk, and received a replacement. When I returned to my room to put my sheets on the bed, there was another stain on the replacement comforter. When I took the second comforter down to the front desk, the front desk clerk, Francisco, told me that he wanted me to show him where the stain was and he did not apologize for the inconvenience. I told him that he would have to find the stain on his own. He acted like I am gaining something from having to deal with this issue. I asked him to have the GM contact me to discuss this issue.
par un voyageur
Its good, needs upgrades.
Publié le 6 mars 2024 sur HotelsWe came to do the Tarleton tour with our daughter. It was a decent hotel, really needs some upgrades, but I'd stay there again. I'm very picky with hotels too. They did have some awesome yogurt with granola for breakfast. Could of went without the mini juice box orange and apple juices, they were no good and weird for an adult.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Front Desk, Gestion de l’hôtel
We appreciate your feedback! Thank you! Hope to have you possibly come back for another stay in the future!
par un voyageur
Publié le 6 mars 2024 sur Expedia
Nice but bathroom had a dirty spot, and ice machine on 2nd floor didn’t work
Commentaires de Gestion de l’hôtel
7 mars 2024 par Front Desk, Gestion de l’hôtel
We will get those issues fixed right away! Thank you for the feedback to let us know how we are doing and hope you are able to visit us again in the future!
par un voyageur
Publié le 3 mars 2024 sur Hotels
Location and all aspects of the hotel amenities were fabulous. Our only complaint was that the hotel was noisy until 2:00 am due to inconsiderate guests. We finally resorted to calling the front desk after someone banged into our door. Looking into the hallway, there was a man laying in the floor clothed in only a towel with a toothbrush in his mouth. Not a pleasant surprise. After calling the front desk, the noise was not as bad. Needless to say, we were not rested upon beginning our next day's activities.
Otherwise, our time in the hotel was very good.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Front Desk, Gestion de l’hôtel
We are very sorry for these issues you faced during your stay. We understand things happen that are out of our control, and we do our best to still accommodate as best we can. We do appreciate your feedback and hope you my visit us again in the near future.
par un voyageur
Publié le 3 mars 2024 sur Expedia
New, clean and well kept
Commentaires de Gestion de l’hôtel
12 mars 2024 par Front Desk, Gestion de l’hôtel
We appreciate your feedback! Thank you
par un voyageur
Good place
Publié le 27 févr. 2024 sur HotelsWe slept well, plenty of room, nice breakfast, second tv did not work which not a big deal.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Front Desk, Gestion de l’hôtel
That is great to hear! We will look into the TV situation. Thank you for your feedback
par un voyageur
Publié le 22 févr. 2024 sur Hotels
The toliet ran all night and the ice machine on our floor was not functioning.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Front Desk, Gestion de l’hôtel
We will look into these issues. We thank you for your feedback to help us know how we are doing. Hope to have you come back again in the near future!
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. We appreciate you and hope to have you come back again soon
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Front Desk, Gestion de l’hôtel
We thank you for your review! Hope to see you again soon!
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Front Desk, Gestion de l’hôtel
Thank you for leaving a response, we hope you are able to come visit us again soon
