Ratings based on 475 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Victoria, Hotel Management
Dear G M Goodall,Thank you for your amazing score! We are very happy that you enjoyed your stay with us and we look forward to welcome you back in the future!Kind regards,VictoriaHotel Reisen
by A traveller
Posted Mar. 16, 2024 on Expedia
It was a good stay and everyone was helpful. The room was clean and comfortable. The heater wasn't working but we were only there for one night and the blankets kept us warm. The receptionist got maint. there as soon as we told her. I'd stay here again.
Comment from Hotel Management
Mar. 21, 2024 by Victoria, Hotel Management
Dear Rochelle,Thank you for your review and amazing scores!We are very happy to hear that you had a good stay with us.We are truly sorry for the inconvenience that you experience with the heat in the room and we have forwarded your message to our maintenance manager for further actions to be taken.We hope to welcome you back soon and deliver an experience that exceeds your expectations.Kind regards,VictoriaHotel Reisen
by A traveller
Posted Mar. 9, 2024 on Expedia
I chose one of the sea view rooms that was slightly more expensive, and smaller, then the other rooms, but it was worth it to see the gorgeous view of the city in the sunshine. The staff were very helpful and polite, the food in the hotel restaurant was the best meal we had in Stockholm and priced very well in such an expensive city. We didn’t have time to visit the spa sadly but looked lovely.
Comment from Hotel Management
Mar. 11, 2024 by Victoria, Hotel Management
Dear Rebecca,Thank you very much for your fantastic review and scoring!We are very happy to hear that you had a pleasant stay here with us in Stockholm and that you enjoyed your experience in our restaurant.We will forward your kind words to our chef in the restaurant.We hope to welcome you back for another amazing stay with us and maybe this time you will find the time to visit our lovely spa!Kind regards,VictoriaHotel Reisen
by A traveller
Posted Mar. 7, 2024 on Expedia
The staff at this hotel made our stay utterly fabulous. From arranging spa services to going the extra mile to outsource a bakery for special cake delivery, they couldn't have been more polite, kind, patient and accommodating!
Comment from Hotel Management
Mar. 8, 2024 by Victoria, Hotel Management
Dear Vaughn,Thank you very much for your fantastic review!We are happy that you enjoyed your stay with us and we look forward to welcome you back in the future!I hope the cake was delicious!Kind regards,VictoriaHotel Reisen Stockholm
by A traveller
Posted Mar. 1, 2024 on Expedia
Great hotel. Brilliant location. Superb staff.
Comment from Hotel Management
Mar. 2, 2024 by Victoria, Hotel Management
Dear Wendy,Thank you very much for your fantastic review!We are happy that you enjoyed your stay with us and we look forward to welcome you back in the future!Kind regards,VictoriaHotel Reisen Stockholm
by A traveller
Easy site to book.
Posted Feb. 17, 2024 on HotelsAll the hotels we booked through hotel. Com were very good. I just wished that the reward system was before hotel. Com joining Expedia. Expedia reward system is not easy to understand and not good either.
Comment from Hotel Management
Mar. 2, 2024 by Victoria, Hotel Management
Dear Venus,Thank you very much for your exceptional score! We look forward to welcome you back soon hopefully! Kind regards,VictoriaHotel Reisen Stockholm
by A traveller
Posted Feb. 12, 2024 on Expedia
This hotel was pretty much perfect with excellent staff and the location is excellent. We will visit again in the summer and will definitely stop here
Comment from Hotel Management
Feb. 22, 2024 by Victoria, Hotel Management
Dear Stuart,Thank you for your amazing rating! We're thrilled to hear that you had a perfect experience at our hotel. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another exceptional stay in the summer!Kind regards,VictoriaTeam Reisen
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Elise, Hotel Management
Hi Paul,Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a positive experience overall, rating it an 8 out of 10.We're always looking for ways to improve, so if there's anything specific you think we could do better next time, please feel free to share your thoughts with us. Your input is valuable in helping us provide the best possible service to our guests.We hope to have the opportunity to welcome you back to our hotel in the future and ensure an even better experience for you.Warm regards,Team Reisen
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Victoria, Hotel Management
Dear Anonymous,Thank you very much for your fantastic score and we will see you again soon hopefully!Kind regards,VictoriaHotel Reisen Stockholm
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 24, 2024 by Elise, Hotel Management
Dear Karen,Thank you for your wonderful review! We're delighted to hear that you rated your experience with us a perfect 5 out of 5. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations during your stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Team Reisen
