Note fondée sur 586 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2021 sur Expedia
Pas d’ascenseur, Chambre avant bruyant(fenêtre non étanche), laissant passer le bruit
Commentaires de Gestion de l’hôtel
1 oct. 2021 par Brooke, Gestion de l’hôtel
Hi Pierre,
Thank you for reviewing your stay with us!
Next time I would recommend staying in our King Jacuzzi Room, it will be more private and less noise. I would be happy to give you more information.
Thank you!
par un voyageur
Très bien
Publié le 28 sept. 2021 sur HotelsExcellent séjour. Belle chambre d'hotel.
Commentaires de Gestion de l’hôtel
29 sept. 2021 par Brooke, Gestion de l’hôtel
Hi Denis,
We are glad you enjoyed your stay! See you again in the future.
par un voyageur
Publié le 14 mars 2024 sur Expedia
par un voyageur
Publié le 12 mars 2024 sur Expedia
I would have liked earlier weekend breakfast (even if it was just some baked goods/fruit) and maybe a discount in the restaurant for being a guest,
Lovely and helpful staff, very clean rooms
Commentaires de Gestion de l’hôtel
15 mars 2024 par Brooke, Gestion de l’hôtel
We appreciate your valuable feedback and are delighted to hear that you found our staff lovely and helpful, and our rooms exceptionally clean. Your satisfaction is our priority.Regarding your suggestion for earlier weekend breakfast options, we'll certainly take this into consideration for future improvements. Offering baked goods and fruit as early options sounds like a fantastic idea to accommodate different schedules.Additionally, we understand the importance of providing added value for our guests. We'll explore the possibility of offering discounts at our restaurant to enhance your overall experience with us. We look forward to welcoming you back and exceeding your expectations in the future.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Gg
Commentaires de Gestion de l’hôtel
23 mars 2024 par Brooke, Gestion de l’hôtel
Thank you for your review, we hope to see you again!
par un voyageur
Publié le 9 mars 2024 sur Expedia
Stiflingly hot!
Bottom sheet was not fitted and kept coming loose.
poor quality towels.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Brooke, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay with us. We're truly sorry to hear that your experience did not meet your expectations.Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we apologize for falling short in this instance. Your comments about the temperature of the room, the quality of the linens, and towels are concerning, and we will be addressing these issues with our housekeeping and maintenance teams immediately to ensure they are rectified. We hope you give us another chance to make it up to you in the future!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Love this place! Beautiful location, personable customer service, the design of the rooms is gorgeous and it is overall a wonderful experience. It’s my second time here and hoping to come back!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Brooke, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that you had such a fantastic experience with us. Our team takes great pride in providing exceptional service and creating a memorable stay for our guests. We can't wait to welcome you back for your third visit!
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Brooke, Gestion de l’hôtel
Thank you for your 10/10 review! We hope to see you again.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Brooke, Gestion de l’hôtel
We hope to see you again!
par un voyageur
Publié le 27 janv. 2024 sur Expedia
We really enjoyed our stay! Brooke took care of us and made sure we had everything we needed. Great dining options and Mercer Hall restaurant was fabulous! We’ll be back soon!
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Brooke, Gestion de l’hôtel
I'm delighted to hear that you had an enjoyable stay! I am thrilled I have made a positive impact on your experience. The praise for our restaurant Mercer Hall, doesn’t go unnoticed means a lot to our service and kitchen team. It's always gratifying to know that guests plan to return, a testament to the satisfaction derived from their visit. Looking forward to welcoming you back soon!!
