4/10 Poor
Simon
Travelled with partner
2 Feb 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property’s aircon was not working in the bedroom and the ceiling fan wasn’t working properly either. Conditions were stifling. The unit had not been cleaned very well with a thick layer of dust on the tv unit in the bedroom and the floor! The TV screen in the bedroom was damaged. There was a loaf of mouldy bread in the pantry. The frying pans looked disgusting as was the cupboard where they were stored.
The office was closed on the public holiday so we had to endure the stifling conditions in the bedroom or sleep on the couches in the lounge. We reported everything to the front office on the Sat morning and received a call from the on-site manager. It was easy to tell he wasn’t happy. We were told the aircon was to be fixed that coming week. So they had rented the unit knowing the aircon wasn’t working. The manager attended the apartment while we were out. He cleaned the three pans and put a pedestal fan into the unit. This was so disappointing. The washing machine was absolutely filthy. We don’t go on holiday to start cleaning up after other people. There was no further communication with the manager either. No offer of compensation. The standards of Surfside on The Beach have slipped dramatically.
Simon
Stayed 3 nights in Jan 2024