Ratings based on 70 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2023 on Expedia
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Comment from Hotel Management
Aug. 10, 2023 by Andreas Riyadi, Hotel Management
Dear MichaelWarmest Greetings from Mercure Surabaya Grand MiramaThanks for sharing your recent experience at Mercure Surabaya Grand Mirama. We take good note of your feedback in regard to the TV in the room not working properly. Trust I will share your feedback with the team, to ensure we continue enchanting our guests and making sure you come back very soon in the near futureWe look forward to having you back on our property in the near future.Best regards,Andreas RiyadiGeneral Manager
by A traveller
SURABAYA JULY 2023
Posted Jul. 30, 2023 on HotelsNice hotel in a good location in Surabaya CBD.
Staff were also very firendly and helpful.
Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Comment from Hotel Management
Aug. 1, 2023 by Andreas, Hotel Management
Dear Simon,We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager
by A traveller
Posted Jul. 25, 2022 on Hotels
Comment from Hotel Management
Jul. 28, 2022 by Andreas, Hotel Management
Dear Valued Guest,
Warmest Greeting From Mercure Hotels Surabaya Grand Mirama
We very much appreciate your comments regarding your experience at the Mercure Surabaya.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be more satisfying
Sincerely,
Andreas Riyadi
General Manager
by A traveller
Dusty Room lacking maintenance
Posted Oct. 8, 2021 on HotelsWe got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Comment from Hotel Management
Nov. 9, 2021 by General Manager, Hotel Management
Dear Sir,
Warmest greetings from Mercure Surabaya Grand Mirama!
Thank you very much for your thorough feedback. We do apologize to learn that your last experience had not been the best one and greatly appreciated your feedback and suggestion. I will personally take it into consideration to keep improving the quality of service of our property.
Once again, thank you very much for your constant support and loyalty towards our hotel and we hope that we can host your next stay in near future.
Best regards,
Andreas Riyadi
General Manager
by A traveller
Posted Feb. 6, 2020 on Expedia
Comment from Hotel Management
Feb. 12, 2020 by Joni , Hotel Management
Dear Sirs,
We very much appreciate your comments regarding your experience at the Mercure Surabaya.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Joni
Guest Service Manager
by A traveller
Posted Mar. 14, 2019 on Expedia
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Comment from Hotel Management
Apr. 2, 2019 by Joni, Hotel Management
Dear Sirs,
We very much appreciate your comments regarding your experience at the Mercure Surabaya.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Joni
Front Office Manager
by A traveller
After all just 👌
Posted Feb. 9, 2019 on HotelsIt was ok
The hotel is old but still nice
Japanese restaurant was very expensive and the ramen noodles not so tasty.
Comment from Hotel Management
Feb. 20, 2019 by Joni, Hotel Management
Dear Wielanda, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
by A traveller
Mercure Surabaya review
Posted Jan. 25, 2019 on HotelsMercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Comment from Hotel Management
Feb. 20, 2019 by Joni, Hotel Management
Dear Kekwee,
We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
by A traveller
Posted Dec. 12, 2018 on Hotels
Comment from Hotel Management
Dec. 17, 2018 by Joni, Hotel Management
Dear MacKenzie ,
We very much appreciate your comments regarding your experience at the Mercure Surabaya.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Joni
Front Office Manager
by A traveller
Posted Oct. 24, 2018 on Expedia
Nice hotel, decent price, close to downtown, friendly staffs.
Comment from Hotel Management
Dec. 17, 2018 by Joni, Hotel Management
Dear Amonymous,
We very much appreciate your comments regarding your experience at the Mercure Surabaya.
It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Joni
Front Office Manager
